HP StoreEasy 3830 Gateway Storage/S-Buy User Manual Page 109
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7 Troubleshooting, servicing, and
maintenance
Troubleshooting the storage system
The “Support and troubleshooting” task at the HP Support & Drivers web site (http://www.hp.com/
go/support) can be used to troubleshoot problems with the storage system. After entering the storage
system name and designation (for example, ML110 G5 storage system) or component information
(for example, Array Configuration Utility), use the following links for troubleshooting information:
• Download drivers and software—This area provides drivers and software for your operating system.
• Troubleshoot a problem—This area provides a listing of customer notices, advisories, and bulletins
applicable for the product or component.
• Manuals—This area provides the latest user documentation applicable to the product or component.
User guides can be a useful source for troubleshooting information. For most storage system
hardware platforms, the following ProLiant server manuals may be useful for troubleshooting as-
sistance:
• HP ProLiant Server User Guide or HP ProLiant Server Maintenance and Service Guide.
These guides contain specific troubleshooting information for the server.
• HP ProLiant Servers Troubleshooting Guide
The guide provides common procedures and solutions for many levels of troubleshooting with
a ProLiant server. The guide is available at http://h20000.www2.hp.com/bc/docs/support/
SupportManual/c00300504/c00300504.pdf.
IMPORTANT:
Some troubleshooting procedures found in ProLiant server guides may not apply to HP StorageWorks
X3000 G2 Network Storage Systems. If necessary, check with your HP Support representative for
further assistance.
For software related components and issues, online help or user guide documentation may offer
troubleshooting assistance. The release notes for the storage system product line is updated frequently.
The document contains issues and workarounds to a number of categories for the storage systems.
Known issues and workarounds for the storage system products and the service release are addressed
in release notes. To view the latest release notes, go to http://www.hp.com/go/nas, select your
product family, product model, click Support for your product, and then click Manuals.
WEBES (Web Based Enterprise Services)
WEBES is a tool suite aimed at preventing or reducing your system's down time. The tool suite has
the following components:
X3000 G2 Network Storage System User Guide 109
- HP StorageWorks 1
- Acknowledgments 2
- Warranty 2
- Contents 3
- Setup overview 13
- User License Agreement 14
- Connect to the storage system 14
- Confirm Windows activation 16
- Configure the storage system 17
- Complete system configuration 17
- Additional access methods 18
- Default storage settings 19
- Default boot sequence 20
- StatusItem / Description 22
- SAS and SATA hard drive LEDs 28
- Systems Insight Display LEDs 30
- StatusInternal health LED 32
- Systems Insight 32
- Display LED and 32
- 3 Administration tools 33
- Single Instance Storage 34
- Print Management 35
- Configuring AD LDS 36
- Phase 2 scripts 37
- Script execution 38
- Verifying script execution 39
- Administration tools40 40
- Shared access example 41
- Administration tools42 42
- Administration tools44 44
- Administration tools46 46
- Administration tools48 48
- 4 Storage management overview 49
- Physical storage elements 50
- Logical storage elements 52
- Partitions 53
- File system elements 54
- File sharing elements 54
- Network adapter teaming 55
- Management tools 55
- Management Agents 56
- 5 File server management 57
- File services management 58
- Array management utilities 59
- Array Configuration Utility 59
- Disk Management utility 60
- Scheduling defragmentation 61
- Disk quotas 61
- Adding storage 62
- Volume shadow copies 64
- Allocating disk space 65
- Identifying the storage area 66
- Mounted drives 67
- Managing shadow copies 67
- The shadow copy cache file 68
- Set schedules 70
- Disabling shadow copies 71
- File server management72 72
- SMB shadow copies 73
- NFS shadow copies 74
- Recovery of files or folders 74
- Recovering a folder 75
- Folder and share management 76
- Folder management 77
- File server management78 78
- File server management80 80
- File server management82 82
- Share management 83
- Defining Access Control Lists 84
- File Server Resource Manager 85
- File screening management 86
- Storage reports 86
- Antivirus 87
- File server management88 88
- 6 Cluster administration 89
- Cluster terms and components 90
- Cluster groups 91
- Virtual servers 91
- Failover and failback 91
- Quorum disk 91
- Cluster concepts 92
- Cluster planning 93
- Storage planning 94
- Network planning 94
- Protocol planning 95
- Before beginning installation 96
- Cluster installation 97
- Cluster administration98 98
- Creating a cluster 99
- Adding nodes to a cluster 99
- Cluster group overview 100
- Node-based cluster groups 101
- Load balancing 101
- Resource planning 101
- NFS cluster-specific issues 102
- Creating file share resources 103
- Shadow copies in a cluster 104
- Extend a LUN in a cluster 104
- Print services in a cluster 105
- Failing over and failing back 106
- Restarting one cluster node 107
- Powering down the cluster 107
- Powering up the cluster 108
- Maintenance and service 110
- Certificate of Authenticity 110
- Workarounds for common issues 111
- 8 System recovery 113
- System recovery114 114
- System recovery116 116
- 9 Support and other resources 117
- Rack stability 118
- Customer self repair 118
- FCC rating label 121
- Modification 122
- Class A equipment 122
- European Union notice 123
- Japanese notices 123
- Korean notices 124
- Taiwanese notices 124
- Turkish recycling notice 125
- Laser compliance notices 126
- French laser notice 127
- German laser notice 127
- Italian laser notice 127
- Recycling notices 128
- Bulgarian recycling notice 129
- Czech recycling notice 129
- Danish recycling notice 129
- Dutch recycling notice 129
- Estonian recycling notice 130
- Finnish recycling notice 130
- French recycling notice 130
- German recycling notice 130
- Greek recycling notice 131
- Hungarian recycling notice 131
- Italian recycling notice 131
- Latvian recycling notice 131
- Lithuanian recycling notice 132
- Polish recycling notice 132
- Portuguese recycling notice 132
- Romanian recycling notice 132
- Slovak recycling notice 133
- Spanish recycling notice 133
- Swedish recycling notice 133
- Battery replacement notices 134
- French battery notice 135
- German battery notice 135
- Italian battery notice 136
- Japanese battery notice 136
- Spanish battery notice 137
- Glossary 139
- Glossary140 140
- Index142 142
- Index144 144
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