Hp Officejet Pro 8600 User Manual Page 152
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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◦ Make sure the printer is installed on the same subnet as the computers that
use the printer.
◦ If the installation program cannot discover the printer, print the network
configuration page and enter the IP address manually in the installation
program. For more information, see
Understand the network configuration
page.
• If you are using a computer running Windows, make sure that the network ports
created in the printer driver match the printer IP address:
◦ Print the printer’s network configuration page. For more information, see
Understand the network configuration page.
◦ Click Start, and then click Printers or Printers and Faxes or Devices and
Printers.
- Or -
Click Start, click Control Panel, and then double-click Printers.
◦ Right-click the printer icon, click Printer Properties, and then click the
Ports tab.
◦ Select the TCP/IP port for the printer, and then click Configure Port.
◦ Compare the IP address listed in the dialog box and make sure it matches
the IP address listed on the network configuration page. If the IP addresses
are different, change the IP address in the dialog box to match the address
on the network configuration page.
◦ Click OK twice to save the settings and close the dialog boxes.
Problems connecting to a wired network
• If the Link light on the network connector does not turn on, make sure that all of
the “General network troubleshooting” conditions are met.
• Though it is not recommended that you assign the printer with a static IP address,
you might resolve some installation problems (such as a conflict with a personal
firewall) by doing so.
To reset the printer's network settings
1. Touch
(right arrow), touch Setup, and then touch Network. Touch Restore
Network Defaults, and then select Yes. A message appears stating that the
network defaults have been restored.
2. Touch
(right arrow), touch Setup, select Reports, and then select Print
Network Configuration Page to print the network configuration page and verify
that the network settings have been reset.
Understand the Printer Status Report
Use the printer status report to view current printer information and ink cartridge status.
Also use the printer status report to help you troubleshoot problems with the printer.
The printer status report also contains a log of recent events.
Chapter 9
148 Solve a problem
- HP Officejet Pro 1
- HP Officejet Pro 8600 e-All 3
- Contents 5
- 1 Get started 14
- Understand the printer parts 16
- Printing supplies area 17
- Back view 17
- Use the printer control panel 18
- Control panel display icons 19
- Change printer settings 22
- Select print media 23
- Chapter 1 26
- 22 Get started 26
- Load media 28
- Load envelopes 29
- Load cards and photo paper 30
- Load custom-size media 31
- Insert a memory device 32
- Install the accessories 33
- Install Tray 2 34
- Configure trays 35
- Maintain the printer 37
- Clean the exterior 38
- Update the printer 39
- Turn the printer off 39
- Print documents 40
- Print brochures 41
- Print on envelopes 42
- Print on envelopes (Windows) 43
- Print on envelopes (Mac OS X) 43
- Print photos 44
- Print photos 41 45
- Chapter 2 46
- 42 Print 46
- Print borderless documents 47
- HP ePrint 48
- 46 Print 50
- Scan an original 51
- Scan to a memory card 52
- Scan using Webscan 53
- 4 HP Digital Solutions 56
- Requirements 57
- Set up HP Digital Solutions 58
- Chapter 4 60
- 56 HP Digital Solutions 60
- Set up HP Digital Fax 61
- Use the HP Digital Solutions 62
- Use HP Digital Fax 63
- Copy documents 64
- Change copy settings 64
- Change copy settings 61 65
- Send a fax 66
- Send a fax 63 67
- Chapter 6 68
- Send a fax 65 69
- Send a fax from memory 70
- Schedule a fax to send later 70
- Send a fax 67 71
- Receive a fax 72
- Set up backup fax 73
- Poll to receive a fax 74
- Block unwanted fax numbers 75
- Receive a fax 73 77
- Set up speed-dial entries 79
- Delete speed-dial entries 80
- Change fax settings 81
- Set the dial type 83
- Set the redial options 83
- Set the fax speed 84
- Set the fax sound volume 84
- Fax over Internet Protocol 85
- Use reports 86
- Print fax error reports 87
- Print and view the fax log 87
- Clear the fax log 87
- Print a Caller ID Report 88
- View the Call History 88
- 7 Web Services 89
- Set up Web Services 90
- Use Web Services 91
- Printer Apps 92
- Remove Web Services 93
- 8 Work with ink cartridges 94
- Replace the ink cartridges 96
- Store printing supplies 97
- Usage information collection 97
- Chapter 8 98
- 94 Work with ink cartridges 98
- 9 Solve a problem 99
- Obtain electronic support 100
- HP support by phone 100
- HP support 97 101
- Chapter 9 102
- 98 Solve a problem 102
- Solve printer problems 103
- Alignment fails 104
- The printer prints slowly 105
- Blank or partial page printed 106
- Solve printer problems 103 107
- Print quality troubleshooting 108
- 106 Solve a problem 110
- Solve paper-feed problems 112
- Solve copy problems 113
- No copy came out 114
- Copies are blank 114
- Size is reduced 115
- Copy quality is poor 115
- Copy defects are apparent 116
- Solve scan problems 117
- Text cannot be edited 118
- Error messages appear 119
- Scanned image quality is poor 119
- 116 Solve a problem 120
- Solve fax problems 121
- The fax test failed 122
- Solve fax problems 119 123
- 1 Telephone wall jack 124
- LINE" port 124
- 120 Solve a problem 124
- Solve fax problems 121 125
- 122 Solve a problem 126
- Solve fax problems 123 127
- 124 Solve a problem 128
- Solve fax problems 125 129
- 126 Solve a problem 130
- 3 Telephone 131
- Solve fax problems 127 131
- 128 Solve a problem 132
- Solve fax problems 129 133
- 130 Solve a problem 134
- 132 Solve a problem 136
- 134 Solve a problem 138
- Solve memory device problems 140
- Solve wireless problems 142
- Solve wireless problems 139 143
- 140 Solve a problem 144
- 142 Solve a problem 146
- After resolving the problems 147
- 144 Solve a problem 148
- 146 Solve a problem 150
- Solve network problems 151
- 148 Solve a problem 152
- Printhead maintenance 154
- Align the printhead 155
- Reinstall the printhead 155
- 152 Solve a problem 156
- Clear jams 158
- Clear paper jams 159
- 156 Solve a problem 160
- Avoid paper jams 161
- 158 Solve a problem 162
- Warranty information 163
- Appendix A 164
- 160 Technical information 164
- Printer specifications 166
- System requirements 167
- Media specifications 168
- Set minimum margins 172
- Print specifications 173
- Copy specifications 173
- Fax specifications 173
- Scan specifications 174
- Web Services specifications 174
- HP website specifications 175
- Environmental specifications 175
- Electrical specifications 175
- Memory device specifications 176
- Memory card specifications 176
- USB flash drives 176
- Regulatory information 177
- FCC statement 178
- Notice to users in Korea 178
- Geräuschemission 179
- LED indicator statement 180
- Regulatory information 177 181
- Australia wired fax statement 182
- Notice to users in Brazil 183
- Notice to users in Canada 183
- Notice to users in Taiwan 183
- Regulatory model number 184
- Material safety data sheets 185
- Recycling program 185
- Paper use 185
- Plastics 185
- 182 Technical information 186
- Power consumption 187
- Chemical substances 187
- Battery information 187
- Battery disposal in Taiwan 187
- Attention California users 187
- RoHS notices (China only) 188
- RoHS notices (Ukraine only) 188
- Third-party licenses 189
- Third-party licenses 193 197
- Supplies 198
- HP media 199
- C Additional fax setup 200
- Back view of the printer 203
- Case E: Shared voice/fax line 207
- Serial-type fax setup 223
- Test fax setup 223
- Change basic network settings 225
- Set link speed 226
- View IP settings 226
- Change IP settings 226
- Reset network settings 228
- Before you begin 228
- Change the connection type 230
- Test the wireless connection 231
- Overview of security settings 232
- Mac OS X 234
- Toolbox (Windows) 235
- HP Utility (Mac OS X) 235
- Embedded web server 235
- About cookies 236
- F How do I? 237
- Fax memory full 238
- Printer disconnected 238
- Low on ink 238
- Printhead problem 238
- Cartridge Problem 239
- Document failed to print 241
- Printer failure 241
- Door or cover open 241
- Problem with ink system 241 245
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