HP ENVY 34c 34-inch Media Display User Manual download pdf (Page 37)

Problem Possible Cause Solution

OSD Lockout is displayed. The monitor's OSD Lockout function

is enabled.

Press and hold the Menu button on the side panel for 10

seconds to disable the OSD lockout function.

Power Button Lockout is

displayed.

The monitor's Power Button Lockout

function is enabled.

Press and hold the power button for 10 seconds to unlock the

power button.

Button lockouts

Holding down the Power button or Menu button for ten seconds will lock out the functionality of the buttons.

You can restore the functionality by holding the buttons down again for ten seconds. This functionality is

only available when the display is powered on, displaying an active signal, and the OSD is not active.

Product support

For additional information on using your monitor, go to http://www.hp.com/support. Select your country or

region, select Troubleshooting, and then enter your model in the search window and click the Go button.

NOTE: The monitor user guide, reference material, and drivers are available at http://www.hp.com/

support.

If the information provided in the guide does not address your questions, you can contact support. For U.S.

support, go to

http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/

country/us/en/wwcontact_us.html.

Here you can:

●

Chat online with an HP technician

NOTE: When support chat is not available in a particular language, it is available in English.

●

Find support telephone numbers

●

Locate an HP service center

Preparing to call technical support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical

support. Have the following information available when you call:

●

Monitor model number

●

Monitor serial number

●

Purchase date on invoice

●

Conditions under which the problem occurred

●

Error messages received

●

Hardware configuration

●

Name and version of the hardware and software you are using

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HP ENVY 34c 34-inch Media Display User Manual Page 37

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