HP M521dn User Manual Page 172
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- Table of contents
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Solve problems checklist
Follow these steps when trying to solve a problem with the product.
●
Step 1: Make sure that the product is set up correctly
●
Step 2: Check the cabling or wireless connection
●
Step 3: Check the control panel for error messages
●
Step 4: Check the paper
●
Step 5: Check the software
●
Step 6: Test print functionality
●
Step 7: Test copy functionality
●
Step 8: Test the fax functionality
●
Step 9: Check the toner cartridge
●
Step 10: Try sending a print job from a computer
●
Step 11: Verify that the product is on the network
Step 1: Make sure that the product is set up correctly
1. Press the power button to turn on the product or to deactivate the Auto Power Down mode.
2. Check the power-cable connections.
3. Make sure that the line voltage is correct for the product power configuration. (See the label on
the back of the product for voltage requirements.) If you are using a power strip and its voltage is
not within specifications, connect the product directly to the wall outlet. If it is already connected to
a wall outlet, try a different outlet.
4. If none of these measures restores power, contact HP Customer Care.
Step 2: Check the cabling or wireless connection
1. Check the cable connection between the product and the computer. Make sure that the connection
is secure.
2. Make sure that the cable itself is not faulty by using a different cable, if possible.
3. If the product is connected to a network, check the following items:
●
Check the light next to the network connection on the product. If the network is active, the
light is green.
●
Make sure that you are using a network cable and not a phone cord to connect to the
network.
●
Make sure the network router, hub, or switch is turned on and that it is working correctly.
158 Chapter 9 Solve problems ENWW
- LASERJET PRO MFP 1
- HP LaserJet Pro MFP M521 3
- Table of contents 5
- 1 Product introduction 15
- Product comparison 16
- Product views 18
- Product back view 19
- Interface ports 20
- Model name Model number 21
- M521dn A8P79A 21
- M521dw A8P80A 21
- Control panel 22
- Control-panel Home screen 23
- Print product reports 25
- 2 Paper trays 27
- Supported paper sizes 28
- Supported paper types 30
- Table 2-3 Tray 1 capacity 31
- Load Tray 1 32
- Tray 2 and optional Tray 3 34
- Use paper output options 37
- HP policy on non-HP supplies 41
- HP anticounterfeit Web site 42
- Customer self-repair parts 45
- Accessories 47
- Toner cartridge 48
- Recycle the toner cartridge 49
- Toner-cartridge storage 49
- Replace the toner cartridge 50
- UPD installation modes 55
- Print tasks (Windows) 60
- 62 Chapter 4 Print ENWW 76
- Create a booklet (Windows) 83
- Print watermarks (Windows) 85
- Cancel a print job (Windows) 86
- Print tasks (Mac OS X) 87
- Print a cover page (Mac OS X) 90
- Create a booklet (Mac OS X) 90
- Print watermarks (Mac OS X) 91
- Cancel a print job (Mac OS X) 92
- Use HP ePrint 94
- Use AirPrint 95
- Use walk-up USB printing 96
- Set new default copy settings 98
- Restore copy default settings 99
- Make a single copy 100
- Make multiple copies 101
- Copy a multiple-page original 102
- Copy identification cards 103
- Collate a copy job 104
- Copy on both sides (duplex) 105
- Copy on both sides manually 106
- Reduce or enlarge a copy 107
- Optimize copy quality 108
- Copy in draft mode 110
- 98 Chapter 5 Copy ENWW 112
- Scan to a USB flash drive 116
- 104 Chapter 6 Scan ENWW 118
- Scan to a network folder 119
- Scan to email 120
- Scan by using other software 121
- 108 Chapter 6 Scan ENWW 122
- Set up the product for fax 124
- Set up for stand-alone fax 127
- 114 Chapter 7 Fax ENWW 128
- Use the phone book 129
- Delete speed-dial entries 130
- Delete group-dial entries 130
- Set a dialing prefix 131
- Tone dial or pulse dial 132
- Set resolution settings 133
- Set billing codes 134
- Set fax forwarding 136
- Set the answer mode 136
- Block or unblock fax numbers 137
- Set distinctive ring 138
- Set fax reprint settings 139
- Set the fax sounds volume 140
- Set stamp-received faxes 140
- Set fax polling 141
- Cancel the current fax 142
- Cancel a pending fax job 143
- Use fax on a VoIP service 144
- Fax from the flatbed scanner 145
- Fax from the document feeder 146
- Send a fax with confirmation 148
- Send faxes internationally 150
- Print a fax 151
- Reprint a fax 152
- 140 Chapter 7 Fax ENWW 154
- 8 Manage and maintain 155
- Configure IP network settings 159
- HP Device Toolbox (Windows) 162
- HP Utility for Mac OS X 164
- Use HP Web Jetadmin software 165
- Economy settings 166
- Product security features 168
- Upgrade the firmware 169
- 9 Solve problems 171
- Solve problems checklist 172
- Step 4: Check the paper 173
- Step 5: Check the software 173
- Control panel help system 176
- Clear jams 179
- Clear jams in the output area 182
- 3. Remove any jammed paper 183
- 4. Close the rear door 183
- Clear jams in Tray 1 184
- 7. Close the front door 186
- 11. Close the front door 190
- Clear jams in the fuser 191
- Clear jams in the duplexer 193
- 4. Close the duplex pan 194
- 5. Reinsert Tray 2 194
- Improve print quality 195
- Print a cleaning page 196
- Check the product environment 197
- Check the EconoMode settings 198
- Try a different print driver 198
- Improve copy quality 200
- Check the paper settings 201
- Optimize for text or pictures 201
- Edge-to-edge copying 202
- Improve scan quality 204
- Improve fax quality 207
- Check the fit-to-page setting 210
- The product does not print 211
- The product prints slowly 212
- Solve fax problems 215
- Perform a fax diagnostic test 216
- Print all fax reports 217
- Print individual fax reports 217
- Set the fax error report 218
- Solve problems sending faxes 219
- Product is password protected 223
- Unable to use speed dials 224
- Unable to use group dials 224
- The fax does not respond 225
- Sender receives a busy signal 230
- No dial tone 230
- Faxes are sending slowly 231
- Fax quality is poor 232
- Solve USB connection problems 234
- Solve wired network problems 235
- Fax or Print & Scan list 243
- Remove software (Windows) 245
- Remove software (Mac OS X) 246
- Solve scan to email problems 247
- The scan failed 248
- *A8P80-90908* 256
- A8P80-90908 256
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