HP LaserJet 4100 Specifications Page 110
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108 Chapter 9 – Service and support EN
HP fraud hotline
Call the HP fraud hotline at (1) (877) 219-3183 (toll-free in North America) when you
install an HP LaserJet toner cartridge and the product message says the cartridge is not
an HP toner cartridge. HP will help you determine if the product is genuine and take
steps to resolve the problem.
Your toner cartridge might not be genuine if:
● you are experiencing a high number of problems with the toner cartridge.
● the cartridge does not look like it usually does (for example, the pull tab or the box is
different).
Customer support options
HP Customer Care Center and product repair assistance
for the U.S. and Canada
For technical support and help in identifying whether a product needs repair, call
(1) (208) 323-2551 in the U.S. or (1) (905) 206-4663 in Canada Monday through Friday
from 6:00 A.M. to 6:00 P.M. (Mountain Time) free of charge during the warranty period.
However, your standard long-distance phone charges still apply. Have your MFP nearby
and your product serial number ready when calling.
If you know that your product needs repair, call (1) (800) 243-9816 to locate your nearest
authorized HP service provider.
If the product warranty has expired, post-warranty telephone assistance is available to
answer your product questions. Call (1) (900) 555-1500 ($2.50* per minute, U.S. only) or
call (1) (800) 999-1148 ($25* per call, Visa or MasterCard, U.S. and Canada) Monday
through Friday from 7:00 A.M. to 6:00 P.M. (Mountain Time). Charges begin only when
you connect with a support technician. *Prices are subject to change.
Warranty information
For warranty statements, see “Hewlett-Packard limited warranty statement” on page 109
and “Limited warranty for toner cartridge life” on page 110. You can also locate product
warranties on the World Wide Web (see “World Wide Web” on page 107).
● If product hardware fails during the warranty period, see “HP Customer Care Center
and product repair assistance for the U.S. and Canada” on page 108 or “Warranty
information” on page 108.
● If product hardware fails after the warranty period, and you have an HP Maintenance
Agreement or HP Support Pack, request service as specified in the agreement.
● If you do not have an HP Maintenance Agreement or HP Support Pack, contact an
HP-authorized service or support provider (see “HP authorized resellers and
support” on page 107).
If you are shipping equipment to be serviced, use the following repacking guidelines.
- NERGY STAR 4
- Contents 5
- 4 Walk-up copying 6
- 5 Sending to e-mail 6
- 6 Network printing 6
- 7 Product maintenance 6
- 8 Problem solving 7
- 9 Service and support 7
- Appendix A Specifications 8
- About this guide 9
- Features of Acrobat Reader 10
- Browsing with thumbnails 11
- Finding words 11
- Printing the guide 11
- ● start guide 12
- ● how-to poster 12
- ● Online Help 12
- ● Accessory guides 12
- Introduction 13
- Product configurations 14
- Product benefits 15
- Product features 16
- Copying capability 17
- Toner cartridge 17
- Expandable design 17
- Embedded Web server 20
- Basic operations 21
- Using the ADF 22
- Using the scanner glass 23
- Selecting the output bin 24
- Loading Tray 1 25
- Using special media 27
- Using envelopes 28
- Using labels 29
- Using transparencies 29
- Setting custom paper sizes 30
- Duplex copying and printing 31
- Layout options for duplexing 33
- Job-handling priorities 34
- Control panel and control 35
- Layout and operation 36
- Navigation 37
- Status bar 37
- Control panel screens 38
- Retrieve Job menu 39
- Information menu 39
- Paper Handling menu 40
- Configure Device menu 41
- Print Quality menu 42
- System Setup menu 43
- I/O (input/output) menu 43
- Online Help system 44
- Walk-up copying 45
- Performing basic copying 46
- User-defined copy settings 47
- Duplexing a copy job 49
- Adjusting the contrast 50
- Improving copy quality 50
- Reducing or enlarging copies 50
- Sending to e-mail 51
- Sending documents 52
- Sending a document 53
- Available file formats 54
- Address books 55
- Network printing 57
- Chinese, and Turkish 58
- HP LaserJet printing system 59
- Printer drivers 60
- Software for networks 62
- HP Web JetAdmin 62
- UNIX and Linux 63
- Printing with a watermark 64
- Inserting a blank back page 64
- Understanding tray order 65
- Customizing Tray 1 operation 65
- TART to resume printing 66
- Printing stored jobs 68
- Deleting stored jobs 68
- Printing with the FIR port 69
- Printing a job using FIR 70
- Product maintenance 71
- Managing the toner cartridge 72
- Cleaning the product 73
- Cleaning procedure 74
- Cleaning the fuser 75
- Cleaning the scanner glass 77
- ● instructions 78
- Problem solving 79
- Clearing jams 80
- Clearing jams from the ADF 86
- Solving repeated jams 87
- TART to continue 90
- TRAY [X] LOAD 91
- [TYPE] [SIZE] 91
- START on the control panel 92
- TOP to clear the job 94
- Troubleshooting the hard disk 98
- Light print (partial page) 99
- Light print (entire page) 99
- Dropouts 100
- Gray background 100
- Toner smear 101
- Loose toner 101
- Repeating defects 101
- Page skew 102
- Repeating image 102
- Misformed characters 102
- Curl or wave 102
- Wrinkles or creases 103
- Vertical white lines 103
- Tire tracks 103
- White spots on black 103
- ADF recalibration 104
- PostScript troubleshooting 105
- Item Explanation 105
- STOP to clear the product 106
- STOP to clear the 106
- Service and support 109
- Customer support options 110
- Warranty information 110
- HP software license terms 113
- Specifications 115
- Type Size 116
- Weight or thickness Capacity 116
- Supported types of paper 119
- Guidelines for using paper 120
- Transparencies 121
- Envelopes 122
- Card stock and heavy paper 123
- Product specifications 124
- Environmental specifications 125
- ° C (50 to 91° F) 126
- Ordering information 127
- Part numbers 128
- Printing supplies 130
- Part numbers 129 131
- Regulatory information 133
- Protecting the environment 134
- Material safety data sheets 135
- Declaration of Conformity 136
- Safety statements 137
- Laser statement for Finland 138
- System administrator guide 139
- Using the embedded Web server 140
- TCP/IP assignment 141
- Changing an IP address 142
- Scan ahead submenu 143
- Auto job interrupt submenu 143
- Copy job interrupt submenu 143
- Hold off print job submenu 144
- Reset copy timeout submenu 144
- Reset send timeout submenu 144
- LDAP addressing settings 145
- Preferences settings 145
- Configuring product alerts 146
- Installing a DIMM 147
- 150 Index EN 152
- Index 151 153
- 152 Index EN 154
- Index 153 155
- 154 Index EN 156
- Index 155 157
- 156 Index EN 158
- Index 157 159
- 158 Index EN 160
- Index 159 161
- 160 Index EN 162
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