HP LaserJet 2500 User Manual Page 111
- Page / 154
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
Rated. / 5. Based on customer reviews
EN Appendix A Service and support 109
HP Express Exchange (U.S. and Canada only)
This service, available for an additional fee, is an alternative to the standard warranty and entails
returning your printer for repair. HP Express Exchange allows you to receive a refurbished
replacement unit and then return your defective printer. The fast turnaround from HP Express
Exchange minimizes downtime over traditional service programs that require you to ship the
defective printer to the manufacturer and then wait for the printer to be repaired and returned.
If you choose to use this service, follow the steps listed below. If you have HP on-site support
service, you should work directly with the local HP Customer Care instead of following the steps
outlined here.
To use HP Express Exchange
1 Call the HP Customer Care Center for the U.S. or Canada. A technician troubleshoots the
situation and determines whether the printer has actually failed. If so, the technician refers
the customer to the HP Service Center.
2 A representative from the service center requests product and customer information. In
some cases, collateral might also be requested.
3 Before agreeing to use this service, check with the representative regarding the current cost
to you for returning your defective printer.
4 HP ships a refurbished replacement unit to arrive the next day. (Geographic distance might
prevent next-day shipping.)
5 You send the defective printer to Hewlett-Packard at your expense. The HP representative
can tell you the cost. (See step 3.)
Exchanged units carry the remainder of the original unit’s warranty or 90 days, whichever is
greater.
- *C9706-90906* 1
- User guide 3
- HP Customer Care 5
- Contents 7
- 1 Printer basics 11
- Printer configurations 12
- Printer features 13
- NERGY STAR 14
- Printer parts 15
- Interface ports 16
- Control panel features 17
- Printer Status lights 17
- Supplies Status lights 17
- Understanding Printer Status 18
- Software for Windows 20
- Embedded Web server 21
- Printer Status and Alerts 21
- HP Web Jetadmin 21
- Software for Macintosh 22
- Software tips 23
- Supplies 26
- Paper handling accessories 26
- Paper and other print media 27
- Extended service packs 27
- User-replaceable parts 27
- Supplementary Documentation 27
- 26 Printer basics EN 28
- 2 Printing tasks 29
- Supported sizes 31
- Supported types 31
- Loading trays 33
- Loading optional tray 2 34
- Loading optional tray 3 35
- O) to have the 36
- To print from Windows 37
- To print from Macintosh 38
- Selecting a Source 40
- Selecting a Type or Size 40
- Setting a custom paper size 41
- Printing in grayscale 41
- Changing color settings 41
- Creating and using watermarks 41
- Creating and using Quick Sets 42
- Reducing or enlarging 42
- Changing print quality 43
- Choosing an output location 44
- Printing on envelopes 45
- Printing on labels 46
- To duplex manually 50
- Canceling a print job 51
- HP ImageREt 2400 52
- HP ColorSmart 53
- Managing color options 53
- Manual Options 54
- Matching colors 55
- 54 Printing tasks EN 56
- 3 Managing the printer 57
- Special pages 58
- Supplies Status page 59
- Device tab 60
- Documentation tab 60
- Troubleshooting tab 61
- Other links 61
- ANCEL JOB) simultaneously 62
- Information tab 63
- Settings tab 63
- Networking tab 64
- 64 Managing the printer EN 66
- Problem solving and 67
- Clearing jams 68
- O) if the Go 70
- Accessory error 78
- Service error 78
- 20 Insufficient Memory error 79
- 40 Bad Transmission error 79
- O) to clear the message 80
- 8x.yyyy EIO error 81
- Print-quality checklist 82
- Light print or fade 84
- Toner specks 84
- Dropouts 84
- Vertical lines 84
- Gray background 85
- Toner smear 85
- Loose toner 85
- Misformed characters 86
- Curl or wave 86
- Page skew 87
- Wrinkles or creases 87
- Toner scatter outline 87
- Random image repetition 87
- Only black prints 89
- Missing or incorrect color 90
- Color prints inconsistently 90
- Colors do not match 90
- Messages for Windows only 91
- Troubleshooting checklist 92
- Checking the network 93
- NTER. (This 97
- O) to print and eject the 97
- USB Problems 100
- Cleaning the printer 101
- Calibrating the printer 102
- Supplies life 103
- Storing supplies 104
- HP policy on non-HP supplies 105
- HP fraud hotline 105
- Service and support 107
- On-site service agreements 110
- To use HP Express Exchange 111
- Repacking the printer 112
- Service information form 113
- 112 Service and support EN 114
- Introduction 115
- Printer specifications 116
- Protecting the environment 118
- Material restrictions 119
- Material safety data sheet 120
- FCC regulations 121
- Declaration of Conformity 122
- Laser safety statement 123
- Canadian DOC statement 123
- VCCI statement (Japan) 123
- Korean EMI statement 123
- Finnish laser statement 124
- Print media specifications 125
- General guidelines 126
- Tray specifications 127
- Paper and print media 129
- Guidelines for usage 130
- Envelopes 132
- Grayscale transparencies 134
- Printer memory 136
- Checking DIMM installation 139
- Enabling memory 140
- EN Index 141 143
- Numerics 143
- 142 Index EN 144
- 144 Index EN 146
- EN Index 145 147
- 146 Index EN 148
- EN Index 147 149
- 148 Index EN 150
- Index 149 151
- 150 Index EN 152
- C9706-90932 154
- *C9706-90932* 154
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