HP OMEN - 15-ce020ns User Manual

OMEN by HP 15 Notebook PCMaintenance and Service Guide

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39.6 cm (15.6-in) display specications Metric U.S.DimensionsHeight 20.77 cm 8.175 inWidth 37.78 cm 14.875 inDiagonal 39.62 cm 15.6 inNumber of color

1 TB*Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specications may dier slightly.NOTE: Certain res

11 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V AC, or from 2

Requirements for specic countries and regionsCountry/region Accredited agency Applicable note numberArgentina IRAM 1Australia SAA 1Austria OVE 1Belgi

Country/region Accredited agency Applicable note number3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration num

12 RecyclingWhen a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household

IndexAAC adapterspare part number 25AC adapter and battery light, identifying 4action keysidentifying 12using 13airplane mode key 12audio, product des

Iinsert key 12internal microphones, identifying 8Jjacksaudio-in (microphone) 6, 7audio-out (headphone)/audio-in (microphone) 5, 7network 5, 6RJ-45 (ne

Remote HP PC Hardware Diagnostics UEFI settingscustomizing 85using 85removal/replacementprocedures 31, 35restoring 87RJ-45 (network) jack, identifying

1 Product descriptionCategory DescriptionProduct Name OMEN by HP 15 Laptop PC (model numbers 15-ce100 through 15-ce199, 15-ce600 through 15-ce699, and

Category DescriptionBang & Olufsen AudioEthernet Gigabit LANWireless Realtek RTL8822BE 802.11 AC 2×2 WiFi + BT 4.2 Combo AdapterIntel Dual Band Wi

Category DescriptionWindows 10 Home Plus EM/SL Indonesia PPPWindows 10 Home Plus EM/SL APAC PPPFree DOS 2.0Serviceability End user replaceable parts:H

2 External component identicationRight sideNOTE: Refer to the illustration that most closely matches your computer.Component Description(1) Power con

Left sideNOTE: Refer to the illustration that most closely matches your computer.Component Description(1) Security cable slot Attaches an optional sec

Component DescriptionWARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additi

Component Description(6) USB Type-C power connector and Thunderbolt port with HP Sleep and ChargeConnects an AC adapter that has a USB Type-C connecto

DisplayComponent Description(1) Internal microphones (2) Record sound.(2) Camera light(s) On: One or more cameras are in use.(3) Camera Allows you to

Keyboard areaTouchPadComponent Description(1) TouchPad zone Reads your nger gestures to move the pointer or activate items on the screen.(2) Left

© Copyright 2017, 2018 HP Development Company, L.P.Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. NVIDIA is a are

LightsComponent Description(1) Power light●On: The computer is on.●Blinking: The computer is in the Sleep state, a power-saving state. The computer sh

ButtonComponent DescriptionPower button●When the computer is o, press the button to turn on the computer.●When the computer is on, press the button b

Special keysComponent Description(1) esc key Displays system information when pressed in combination with the fn key.(2) fn key Executes specic f

Action keysAn action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page

Bottom Component Description Speakers (2) Produce sound. Vents (2) Enable airow to cool internal components.NOTE: The computer fan starts up auto

LabelsThe labels axed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the compu

Component (3) Serial number (4) Warranty period ●Regulatory label(s)—Provide(s) regulatory information about the computer.●Wireless certication la

HP OMEN Command CenterHP OMEN Command Center allows you to customize your computer for your specic gaming needs. HP OMEN Command Center is a continuo

3 Illustrated parts catalogComputer major componentsNOTE: HP continually improves and changes product parts. For complete and current information on s

Item Component Spare part number(1) Display assembly: For display assembly spare part information, see Display assembly subcomponents on page 24.Compu

Important Notice about Customer Self-Repair PartsCAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by

Item Component Spare part number(2) Keyboard/top cover (Dragon Red, for use only on computer models equipped with a USB 3.x Thunderbolt port) For use

Item Component Spare part number For use in France 929478-051 For use in Germany 929478-041 For use in Greece 929478-151 For use in Hungary 929478

Item Component Spare part number(5) Power button board (does not include the power button board connector cable, spare part number 929448-001)929468-0

Item Component Spare part number 4 GB L10598-850(15) Hinge covers Hinge cover (left) 929474-001 Hinge cover (right) 929475-001(16) System support b

Display assembly subcomponentsItem Component Spare part number(1) Bezel: 929444-001(2) Display bracket: Left bracket 929461-001 Right bracket 929460

Miscellaneous partsComponent Spare part numberAC adapter: For use only on computer models equipped with an Nvidia N17E GPU 835888-001For use only on c

4 Removal and replacement procedures preliminary requirementsTools requiredYou will need the following tools to complete the removal and replacement p

Cables and connectorsCAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Imp

Grounding guidelinesElectrostatic discharge damageElectronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure

Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:●To avoid hand contact, transport pro

iv Important Notice about Customer Self-Repair Parts

Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.●When seated, wear a wrist strap c

5 Removal and replacement procedures for Customer Self-Repair partsThis chapter provides removal and replacement procedures for Customer Self-Repair p

1. Release the hard drive connector cable from the zero insertion force (ZIF) connector (1) on the system board.2. Remove the hard drive connector cab

Solid state driveDescription Spare part number256 GB 847109-023128 GB 912322-006IMPORTANT: Make special note of each screw and screw lock size and loc

Memory moduleDescription Spare part number8 GB 937236-8504 GB L10598-850Before removing the memory module, follow these steps:1. Shut down the compute

6 Removal and replacement procedures for authorized service provider partsCAUTION: Components described in this chapter should be accessed only by an

BatteryDescription Spare part number4cell, 70Whr, 4.55AH, Li-ion battery for use in products equipped with a N17E GPU 917724-8553cell, 52.5Whr, 4.55AH

5. Remove the bottom cover (2).6. Remove the four Phillips PM2.0×5.7 screws (1) that secure the battery to the keyboard/top cover.7. Lift the battery

WLAN moduleDescription Spare part numberRealtek RTL8822BE 802.11 AC 2×2 WiFi + BT 4.2 Combo Adapter 915623-001Intel Dual Band Wireless-AC 9560 802.11

NOTE: The WLAN module conguration in the computer may not match the illustration exactly.Reverse this procedure to install the WLAN module.Component

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on you

SpeakersNOTE: The speaker spare part kit includes both speakers and the connector cable.Description Spare part numberSpeaker kit 929477-001IMPORTANT:

4. Remove the speakers (4) from the computer.Reverse this procedure to install the speakers.Component replacement procedures 41

Memory card reader boardNOTE: The memory card reader board spare part kit does not include the connector cable.Description Spare part numberMemory car

TouchPadNOTE: The TouchPad spare part kit includes the TouchPad connector cable, but does not include the TouchPad bracket.Description Spare part numb

5. Remove the TouchPad from the computer (4).Reverse this procedure to install the TouchPad.44 Chapter 6 Removal and replacement procedures for auth

Hinge coversNOTE: The hinge covers are spared separately for the left and right sides.Description Spare part numberLeft hinge cover 929474-001Right hi

System support bracketsNOTE: The system support brackets are not spared.IMPORTANT: Make special note of each screw and screw lock size and location du

4. Remove the brackets from the computer (4).IMPORTANT: To avoid damaging the power connector cable, take care during the removal of the system suppor

Power connector cableDescription Spare part numberFor use only on computer models equipped with the Nvidia N17P GPUs 926204-001For use only on compute

FansNOTE: The left and right fans are spared in a single kit.Description Spare part numberFan kit L22261-001IMPORTANT: Make special note of each screw

vi Safety warning notice

4. Remove the fans from the computer (4).Reverse this procedure to install the fans.50 Chapter 6 Removal and replacement procedures for authorized s

USB boardNOTE: The USB board spare part kit does not include the connector cable.Description Spare part numberUSB board (for use only on computer mode

3. Remove the USB board from the computer (3).Reverse this procedure to install the USB board.52 Chapter 6 Removal and replacement procedures for au

Heat sinkNOTE: The heat sink spare part kit includes replacement thermal material.Description Spare part numberHeat sink (for use only on computer mod

2. Remove the heat sink (2).NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, i

Reverse this procedure to install the heat sink.Component replacement procedures 55

Power button boardNOTE: The power button board does not include the power button board connector cable.Description Spare part numberPower button board

3. Remove the power button board from the computer (3).Reverse this procedure to install the power button board.Component replacement procedures 57

System boardDescription Spare part numberEquipped with an Intel Core i7-8750 2.20 GHz (SC turbo up to 4.1 GHz) processor (2666 MHz FSB, 9 MB L3 cache,

(7): TouchPad cable(8): Power button board cable(9): Speaker cable2. Remove the three Phillips PM2.0×3.4 screws and the Phillips PM1.9×5.7 screw (1).3

Table of contents1 Product description ...

6. Remove the system board from the computer at an angle (3).Reverse this procedure to install the system board.60 Chapter 6 Removal and replacement

Display assemblyIMPORTANT: Make special note of each screw and screw lock size and location during removal and replacementBefore removing the display

IMPORTANT: To avoid damaging the display assembly or display panel, ensure that the display assembly is supported before removing the hinges.6. Remove

Keyboard/top coverDescription Spare part numberDragon Red, for use only on computer models equipped with a USB 3.x Thunderbolt portFor use internation

Description Spare part numberFor use in Czech Republic and Slovakia 929478-FL1For use in France 929478-051For use in Germany 929478-041For use in Gree

Before removing the display bezel, follow these steps:1. Shut down the computer.2. Disconnect all external devices connected to the computer.3. Discon

Display bezelDescription Spare part numberDisplay bezel 929444-001IMPORTANT: Make special note of each screw and screw lock size and location during r

4. Remove the bezel from the display assembly (4).Reverse this procedure to install the display bezel.Component replacement procedures 67

Display hingesDescription Spare part numberDisplay hinges 929464-001IMPORTANT: Make special note of each screw and screw lock size and location during

2. Remove the hinges from the display assembly (2).Reverse this procedure to install the display hinges.Component replacement procedures 69

Solid state drive ... 33

WebcamNOTE: The webcam spare part kit includes does not include the webcam cable.Description Spare part numberWebcam 919573-009Webcam and display cabl

2. Remove the webcam board (2) from the display assembly.NOTE: Due to the adhesive located between the webcam board and the back cover, it may be nece

Display panelNOTE: The display panel spare part kit does not include the display cable or display panel brackets.Description Spare part number15.6 in,

2. Remove the brackets from the display assembly (2).3. Remove the four Phillips PM1.9×3.5 screws (1) that secure the display panel to the display ass

6. Disconnect the display panel cable from the display panel (2) that secure the brackets to the display assembly.7. Remove the display panel from the

Display cable and webcam cableNOTE: The display cable and webcam cable are spared together in a kit.Description Spare part numberDisplay and webcam ca

2. Remove the cable from the back cover (2).Reverse this procedure to install the display cable and webcam cable.76 Chapter 6 Removal and replacemen

WLAN antennasNOTE: The WLAN antennas spare part kit includes the cable and antennas.Description Spare part numberWLAN cable and antennas 929441-001IMP

2. Remove the WLAN antenna cable from the back cover (2).Reverse this procedure to install the WLAN antennas.78 Chapter 6 Removal and replacement pr

Back coverDescription Spare part numberBack cover 929442-001IMPORTANT: Make special note of each screw and screw lock size and location during removal

Installing HP PC Hardware Diagnostics Windows ... 83Using HP PC Hardware Dia

7 Using Setup Utility (BIOS)Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the

Downloading a BIOS updateCAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update onl

8 Using HP PC Hardware DiagnosticsUsing HP PC Hardware Diagnostics Windows (select products only)HP PC Hardware Diagnostics Windows is a Windows-based

Downloading the latest HP PC Hardware Diagnostics Windows versionTo download HP PC Hardware Diagnostics Windows, follow these steps:1. Go to http://ww

Starting HP PC Hardware Diagnostics UEFITo start HP PC Hardware Diagnostics UEFI, follow these steps:1. Turn on or restart the computer, and quickly p

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that do

3. Make your customization selections.4. Select Main, and then Save Changes and Exit to save your settings.Your changes take eect when the computer r

9 Backing up, restoring, and recoveringThis chapter provides information about the following processes, which are standard procedure for most products

Restoring and recoveryRestoring, resetting, and refreshing using Windows toolsWindows oers several options for restoring, resetting, and refreshing t

10 SpecicationsComputer specications Metric U.S.DimensionsWidth 38.85 cm 15.6 inDepth 27.55 cm 10.8 inHeight (front to back) 2.48 cm .98 inWeightFo