HP K850 Series User Manual Page 94
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- Table of contents
- TROUBLESHOOTING
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Make sure the printer is installed on the same subnet as the computers that will be using the
printer.
●
If the installation program cannot discover the printer, print the configuration page and enter the
IP address manually in the installation program. See
Understanding and printing the
configuration page.
●
Ping the printer from an MS-DOS prompt (Windows) or Terminal (Mac OS) using the IP address.
For example, if the IP address is 123.123.123.123, type the following at the command prompt
and then press the Enter key:
ping 123.123.123.123
If a reply appears, the IP address is correct.
If you are using a computer running Windows, make sure that the network ports created in the printer
driver match the printer IP address:
1. Print a configuration page. See
Understanding and printing the configuration page.
2. From the Windows desktop, click Start, point to Settings, and then click Printers. Or, click
Start, click Control Panel, and then click Printers and Faxes or Printers (depending on the
operating system).
3. Right-click the printer icon, click Properties, and then click the Ports tab.
4. Select the TCP/IP port for the printer, and then click Configure Port.
5. Compare the IP address listed in the dialog box and make sure it matches the IP address listed
on the configuration page. If the IP addresses are different, change the IP address in the dialog
box to match the address on the configuration page.
6. Click OK twice to save the settings and close the dialog boxes.
Though it is not recommended that you assign the printer a static IP address, you might resolve
some installation problems (such as a conflict with a personal firewall) by assigning the printer a
static IP address. For more information, see
Configure network options.
Resetting printer netw ork settings
If the printer is unable to communicate with the network, reset the printer network settings:
While holding down
(Power button), press (Resume button) three times, and then release
(Power button).
Uninstall and then re-install the printer driver.
NOTE For late-breaking information, visit the product support website at www.hp.com/
support/officejetprok850.
Clearing jams
To clear a jam
1. Remove all media from the output tray.
86 Chapter 5 Maintaining and troubleshooting ENWW
- HP Officejet Pro K850 Series 1
- User Guide 3
- Table of contents 5
- 1 Getting started 9
- Accessibility 12
- Front view 13
- Control panel 13
- Back view 14
- Rear manual feed slot 15
- Installing other software 16
- Installing accessories 17
- Selecting print media 20
- Transparencies 21
- Custom-size media 21
- Supported media sizes 21
- ENWW Selecting print media 15 23
- Supported media types 25
- ENWW Selecting print media 19 27
- Setting minimum margins 28
- Loading media 29
- Loading small media 31
- Changing print settings 33
- Canceling a print job 34
- Guidelines for duplexing 38
- Duplexing (Windows) 38
- Duplexing (Mac OS) 39
- Managing the printer 42
- Monitor the printer 43
- Administer the printer 44
- Configure network options 45
- Toolbox (Windows) 46
- HP Printer Utility (Mac OS) 47
- Embedded Web server (EWS) 48
- HP Web Jetadmin software 49
- HP Instant Support 50
- Network configuration page 54
- Printing a configuration page 55
- Direct connection 56
- Network connection 58
- Replacing the ink cartridges 66
- Maintaining the printheads 68
- Replacing the printheads 74
- Diagnosing the print quality 79
- Testing the paper feed 80
- Testing media skew 81
- Calibrating the color 82
- Troubleshooting 83
- Resolving printing problems 84
- Blank page printed 85
- Wrong colors are printing 90
- Resolving paper-feed problems 91
- Problems installing software 93
- Clearing jams 94
- To avoid jams 96
- 6 HP supplies and accessories 99
- To order printing supplies 100
- Accessories 101
- Supplies 102
- 7 Support and warranty 103
- Obtaining electronic support 104
- Before you call 105
- HP Total Care phone numbers 105
- 8 Printer lights reference 113
- ENWW 107 115
- ENWW 109 117
- 9 Printer specifications 119
- Physical specifications 120
- Functional specifications 126
- Environmental specifications 128
- Electrical specifications 129
- Regulatory information 131
- FCC statement 132
- EMI statement (Korea) 133
- VCCI statement (Japan) 134
- Regulatory model number 135
- Power cord statement 136
- Declaration of conformity 137
- Reduction and elimination 138
- Power consumption 138
- Material safety data sheets 138
- Recycling 139
- 140 Index ENWW 148
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