Hp ProLiant DL380 G6 Server User Manual download pdf (Page 81)

Troubleshooting 81

General diagnosis flowchart

The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the

problem, or if the other flowcharts do not fix the problem, use the following flowchart.

Item See

"Symptom information (on page 77)"

"Loose connections (on page 79)"

"Service notifications (on page 80)"

The most recent version of a particular server or option firmware is

available on the HP Support website (http://www.hp.com/support).

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HP ProLiant DL380 G6 Server 1
User Guide 1
Contents 3
Contents 4 4
Contents 5 5
Contents 6 6
Component identification 7
Front panel LEDs and buttons 8
Systems Insight Display LEDs 9
Rear panel components 11
Rear panel LEDs and buttons 12
System board components 13
System maintenance switch 14
NMI functionality 15
SAS and SATA device numbers 16
SAS and SATA hard drive LEDs 17
PCI riser cage LEDs 18
Battery pack LEDs 19
Hot-plug fans 20
Operations 22
Remove the access panel 23
Install the access panel 24
Remove the PCI riser cage 26
Install the PCI riser cage 26
Remove the air baffle 27
Rack planning resources 28
Optimum environment 29
Temperature requirements 30
Power requirements 30
Rack warnings 31
Installing hardware options 31
Setup 33 33
Registering the server 34
Introduction 35
Processor option 35
Install the heatsink 40
Memory options 41
DIMM identification 43
Memory configurations 43
Installing a DIMM 48
Optical drive option 50
Expansion board options 53
PCI riser board option 56
Hard drive cage option 57
Cabling 63
BBWC battery cabling 64
Configuration and utilities 65
HP ROM-Based Setup Utility 66
Boot options 67
BIOS Serial Console 67
Configuring mirrored memory 67
Array Configuration Utility 68
Management tools 69
ROMPaq utility 70
Erase Utility 70
Redundant ROM support 71
Internal SD support 71
Diagnostic tools 72
Keeping the system current 73
ProLiant Support Packs 74
Care Pack 74
Troubleshooting 75
Symbols on equipment 76
Warnings and cautions 76
Symptom information 77
Loose connections 79
Service notifications 80
Server health LEDs 80
Troubleshooting flowcharts 80
General diagnosis flowchart 81
Symptoms: 83
Troubleshooting 85 85
POST problems flowchart 86
OS boot problems flowchart 88
Troubleshooting 89 89
• Redundancy failure 90
(http://www.hp.com/support) 91
Troubleshooting 92 92
Battery replacement 93
FCC rating label 94
Class A equipment 94
Class B equipment 94
Modifications 95
• EMC Directive 2004/108/EC 96
BSMI notice 97
Korean notice 97
Japanese notice 97
Chinese notice 98
Laser compliance 98
Battery replacement notice 98
Electrostatic discharge 100
Specifications 101
Technical support 104
Technical support 105 105
Customer Self Repair 106
Technical support 107 107
Reparo feito pelo cliente 108
Technical support 109 109
Technical support 110 110
Technical support 111 111
Acronyms and abbreviations 112
Index 115 115
Index 116 116
Index 117 117

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