Hp Integrity rx4640 Server User Manual download pdf (Page 31)

6 HP support and contact information

Online resources

• For more information about Rapid Deployment Pack and to obtain the latest updates, see the HP Rapid

Deployment Pack website at http://www.hp.com/servers/rdp.

• For more information about specific how-to procedures, regularly updated troubleshooting information,

and frequently asked questions, see the HP Rapid Deployment Pack Knowledge Base at

http://www.hp.com/servers/rdp/kb.

• For more information about problem-solving ideas from other IT professionals, see the IT Resource Center

(ITRC) User Forum at http://forums.itrc.hp.com. Select Management Software and System Tools>

ProLiant Deployment & Provisioning.

• For more information and resources about the Altiris Deployment Solution, see the Altiris website at

http://www.altiris.com.

HP contact information

For the name of the nearest HP authorized reseller:

• In the United States, see the HP U.S. service locator webpage at http://www.hp.com/service_locator.

• In other locations, see the Contact HP worldwide webpage at

http://welcome.hp.com/country/us/en/wwcontact.html.

For HP technical support:

• In the United States, for contact options see the Contact HP United States webpage at

http://welcome.hp.com/country/us/en/contact_us.html. To contact HP by phone: Call 1-800-HP-INVENT

(1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality

improvement, calls may be recorded or monitored. For U.S. customers, say "Insight Manager" when

prompted for the product name.

• In other locations, see the Contact HP worldwide webpage at

http://welcome.hp.com/country/us/en/wwcontact.html.

HP Software Technical Support and Update Service

HP offers a number of software support services, many of which are provided to our customers at no additional

charge.

Software Technical Support and Update Service - Insight Control suites and select ProLiant Essentials software

products include one year of 24 x 7 HP Software Technical Support and Update Service. This service provides

access to HP technical resources for assistance in resolving software implementation or operations problems.

The service also provides access to software updates and reference manuals either in electronic form or on

physical media as they are made available from HP. (Customers who purchase an electronic license to use

are eligible for electronic updates only.) With this service, Insight Control and ProLiant Essentials customers

will benefit from expedited problem resolution as well as proactive notification and delivery of software

updates. For more information about this service, see http://www.hp.com/services/insight.

Registration for Software Technical Support and Update Service:

There are two methods for registering:

• If you received a license entitlement certificate, automated registration for this service will take place

upon online redemption of the license certificate/key.

• If the license information you received for your product instructs you to register for Software Technical

Support and Update Service, follow the instructions so that you will be eligible for telephone support

and product updates.

How to Use Your Software Technical Support and Update Service:

Once registered, you will receive a service contract in the mail containing the Customer Service phone

number and your Service Agreement Identifier (SAID). You will need your SAID when calling for technical

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