HP LP 1000r Service Manual

HP LP 1000rNetserverService Manual Online Version: 1.0 Last Updated: December 2000

Chapter 1 General Information4 Power MouseParallel LAN B PCI Slot (1)ExternalSCSI ConnectorVideoUSB (2)KeyboardLAN A/MGMTSerial A/MGMTRear Panel and

Index94UUSBconnectors, 15USB portconnectors, 15User passwordresetting, 53Vvideo portconnectors, 16video specifications, 12Video/Monitor Problems, 56W

Chapter 1 General Information5◊ If you will be doing any kind of hardware or software upgrade, ensure the Netserver's datahas been backed up.◊ F

Chapter 1 General Information6NOTE The HP Netserver’s power management policies (transitions between various powerstates) and the user options are sp

7 2 System Information Introduction This chapter provides information on mass storage, connector pin-outs, accessory guidelines and systemspecificatio

Chapter 2 System Information8◊ Ensure the SCSI devices you install in Hot Swap bays do not have terminations installed.The Hot Swap backplane provide

Chapter 2 System Information9 Boot Priority The Netserver's boot order should be considered when selecting a boot device. This is especially imp

Chapter 2 System Information10** Both SCSI channels (A and B) can each support up to 15 devices; however, there are only enough internalstorage bays

Chapter 2 System Information11 IRQ Settings The IRQ settings are automatically assigned and don't require user intervention. The HP Netserver us

Chapter 2 System Information12 Video Display Modes Resolution Max. Refresh Rate @256 Colors Max. Refresh Rate @65K Colors Max. Refresh Rate @ 16.7MC

Chapter 2 System Information13 Hardware Specifications Processors Intel Pentium III (up to 2 processors) processors, at supported speeds of 866 MHz,

ii Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to

Chapter 2 System Information14 Mini-DIN Connector Pinouts for the Mouse and KeyboardPin Number Signal Description 1 Data signal 2 Not used 3 Ground 4

Chapter 2 System Information15 Parallel Port Connector (female) PinoutsPin Number Signal Description Pin Number Signal Description 1 Strobe5 10 Ackn

Chapter 2 System Information16 123456789101112131415Video Connector Video Connector (female) PinoutsPin Number Function Pin Number Function 1 Red 9

Chapter 2 System Information17 SCSI There is one external SCSI connector on the back of the server.3468135Wide SCSI Connector PinoutPin Signal Pin Si

Chapter 2 System Information18

19 3 Parts Information Exploded View – Cover and Bezel 71410863141291513115BatteryLocatedUnderSupport

Chapter 3 Parts Information20 Exploded View – Drives CD-ROM Flexible Disk Drive (FDD)SCSI ID 0SCSI ID 1 SCSI ID 2Drive Bay 1Drive Bay 2Drive Bay

Chapter 3 Parts Information21 Exploded View – System Board IDE-1IDE-2SCSI ASCSI BFDD +PowerIntegratedRemote Assistant Board (Daughter Board)PowerCo

Chapter 3 Parts Information22 Replaceable Parts List The items in this list and the corresponding item numbers in the respective Exploded Views apply

Chapter 3 Parts Information23 Item No. Description Replacement Exchange 15 PCI Riser Card P1810-63005 * Cable, IDE CD-ROM P1810-63007 N/A *

iii Contents 1 General Information ...

Chapter 3 Parts Information24 Cables and Part NumbersCable Description ReplacementPart Nos. Internal SCSI Cable w/connectors and termination D9387-

25 4 Diagnostics Diagnostic Tests When the server boots, a series of tests are displayed on the screen. The number of tests displayeddepends on the co

Chapter 4 Diagnostics26procedure. DiagTools Capabilities DiagTools for HP Netservers is a set of off-line diagnostic tests, including tests for syste

Chapter 4 Diagnostics27aspects of the hardware, so the number of possible error messages exceeds 300. Most of these areencountered rarely, if ever. E

Chapter 4 Diagnostics28 Tools Required Check the documentation provided with the NOS and accessory boards for additional tool requirements.• Torx® T-

Chapter 4 Diagnostics291. Remove the AC power cord, wait 15 seconds, reconnect the power cord, and try again.2. Ensure all cables and the power cord

Chapter 4 Diagnostics30• Power-on self test (POST) codes - These display in normal video (white text on blackbackground) and may be a text message or

Chapter 4 Diagnostics31◊ Remove all accessories, except the primary boot hard disk drive.◊ Replace the cover and connect all cables.◊ Turn on the mon

Chapter 4 Diagnostics32 Message Corrective Action If no messageappears(screen isblank)• If no text or messages appear listen for the beep codes. Re

Chapter 4 Diagnostics33 Table 4-2. POST Error Codes Code Description Problem/Solution 0000 System Board error POST has detected a failure limited

Contentsiv Exploded View – Cover and Bezel...

Chapter 4 Diagnostics34 Code Description Problem/Solutiondefective. Contact the accessory board vendor. 0021 PCI Configurationconflict A configur

Chapter 4 Diagnostics35 Code Description Problem/Solutionthe system FRUdata.) 0050 Processor Cooling/Heating problem POST has detected a cooling f

Chapter 4 Diagnostics36 Code Description Problem/Solution 0105 Mouse boot error (The LP 1000r willcomplete the bootprocess without amouse connec

Chapter 4 Diagnostics37 Code Description Problem/Solutioncannot be modified, the accessory board's IRQ and addressspace must be reconfigured t

Chapter 4 Diagnostics38 Code Description Problem/Solutioncontroller resourceconflictbetween the integrated flexible disk controller and an accessor

Chapter 4 Diagnostics39 Code Description Problem/Solutioncontroller. Verify the secondary IDE controller is enabled inSetup.4. If the IDE device op

Chapter 4 Diagnostics40 Code Description Problem/Solution 0530 Hard Disk driveconnection problem The IDE cable(primary channel)marked IDE cable&l

Chapter 4 Diagnostics41 Code Description Problem/Solution2. If no DIMM has been removed or changed, ensure all DIMMsare properly inserted in the sl

Chapter 4 Diagnostics42 Code Description Problem/Solution1. Reset the Integrated LAN by powering off the HP Netserver.2. Disconnecting the power co

Chapter 4 Diagnostics43 Code Description Problem/SolutionThis problem must be corrected to avoid possible malfunctionor reliability problems. Beep

Contentsv Troubleshooting Tips...

Chapter 4 Diagnostics44 To clear the configuration:1. Turn off power to the Netserver and remove the cover.2. Move switch 4 in the configuration swit

Chapter 4 Diagnostics45 Resetting a Lost Password If you have forgotten the Power-on password, you can reset it using the configuration switch on the

Chapter 4 Diagnostics46◊ If you have manually configured any accessories, verify each one does not use the same I/Oaddress as the integrated video in

Chapter 4 Diagnostics47WARNING There is a danger of explosion if the battery is incorrectly installed. For your safety,never attempt to recharge, dis

Chapter 4 Diagnostics48 Problems Running the Setup Utility If you cannot run the Setup Utility, the HP Netserver's configuration in CMOS memory

49 5 Troubleshooting Preventive Maintenance Procedures Refer to this table for preventive maintenance procedures for this Netserver. Be sure to turn

Chapter 5 Troubleshooting50 Troubleshooting Checklist To troubleshoot an installation problem, do the following:• First, ensure the Netserver is conf

Chapter 5 Troubleshooting513. If the Netserver is plugged into a switched multiple-outlet box, ensure the switch on the outletbox is turned on.4. Plu

Chapter 5 Troubleshooting522. Power down the Netserver, gain access to the system board assembly, and set the BIOSRecovery switch of the configuratio

Chapter 5 Troubleshooting53 Password Problems This section describes some common password problems. Resetting Lost Passwords If you have forgotten th

Contentsvi Processor Configuration Guidelines ...

Chapter 5 Troubleshooting547. Replace the Netserver cover.8. Turn on power to the Netserver and allow it to begin its startup routine.9. If you wish

Chapter 5 Troubleshooting55 If the Netserver stops working, try the following:1. Review the Troubleshooting Checklist before you continue.2. Turn the

Chapter 5 Troubleshooting56b. Verify the circuit breaker for the AC power outlet.c. If the breaker was off, check that all devices connected the Nets

Chapter 5 Troubleshooting57 If you have two video monitors connected, test the monitors to make sure they are working (Step 1-4) thengo to Step 10.1.

Chapter 5 Troubleshooting58◊◊◊◊ If a monitor tester is available, use it to check the display.◊◊◊◊ If you suspect the monitor is faulty, replace it w

Chapter 5 Troubleshooting59 Symptom:• The configuration cannot be saved and the battery loses power Refer to this section if the Netserver frequentl

Chapter 5 Troubleshooting604. Ensure the printer power switch is on.5. Ensure the AC outlet is working. If the printer is plugged into a multiple-out

Chapter 5 Troubleshooting61 Symptom:• The mouse does not work or is intermittent The HP Netserver automatically detects a mouse when one is installe

Chapter 5 Troubleshooting627. If the cables are securely attached, and the drive still does not work, replace the cables withknown good cables, one a

Chapter 5 Troubleshooting63◊◊◊◊ Radiated Interference: Sources include communications and radar installations, radio/TVbroadcast transmitters, and ha

1 1 General Information Notice to Service Technicians This is the service document for the HP Netserver LP 1000r. You may also need to access the HP N

Chapter 5 Troubleshooting649. Verify the SCSI bus is terminated at both ends. By default, HP SCSI controllers are terminated.When a device is connect

Chapter 5 Troubleshooting656. For each device, verify;◊◊◊◊ The device has a unique SCSI address.◊◊◊◊ In general, when selecting an address for a driv

Chapter 5 Troubleshooting66The HP Netserver embedded controllers are terminated automatically on the hot swap cage orat the end of the SCSI cable. If

Chapter 5 Troubleshooting67 Memory Problems The memory modules are DIMMs.NOTE If the POST (displayed at power-on time) indicates a defective memory m

Chapter 5 Troubleshooting687. If you configured the adapter for full duplex, make sure the switch port is also configured for fullduplex. Setting the

69 6 Replacing Parts Safety Information Follow the procedures listed below to ensure safe handling of components and to prevent harm to both youand th

Chapter 6 Replacing Parts70 Warnings and Cautions These warnings and cautions apply whenever you remove covers of the system. Only a technically qua

Chapter 6 Replacing Parts71 Removing and Installing the Top CoverWARNING Before removing the cover, always disconnect the power cord and unplug telep

Chapter 6 Replacing Parts72 Removing the Top Cover Replacing the Top Cover To replace the top cover, follow these steps:1. If the HP Netserver is alr

Chapter 6 Replacing Parts73 ABReplacing the Top Cover8. Install the Netserver back into the rack and secure it to the rack.NOTE Some rack options do

Chapter 1 General Information2 CD-ROM Flexible Disk Drive(FDD)RESETCD-ROM Eject ButtonFDD Activity LEDCD-ROM Activity LEDFDD Eject ButtonSCSI Disk ID

Chapter 6 Replacing Parts74 SpringLatch (2)PinsFront Bezel LocationNOTE The front bezel pivots on two pins at the bottom, and is held in place at the

Chapter 6 Replacing Parts75 Removing the Air Duct Replacing the Air Duct To replace the air duct, simply reverse the steps in the previous procedure.

Chapter 6 Replacing Parts76 Removing a Hot Swap DriveCAUTION To prevent overheating or excessive electromagnetic radiation, use the filler panelsto f

Chapter 6 Replacing Parts77 Tab Latches Releasing the Filler Panel's Tab LatchesCAUTION Save the filler panel for future use. If the filler pane

Chapter 6 Replacing Parts78CAUTION To prevent snapping off the ejector arms do not apply excessive pressure.6. Close the ejector arms by rotating eac

Chapter 6 Replacing Parts794. Remove the top cover.NOTE You do not need to remove the system board from the Netserver chassis to install orreplace DI

Chapter 6 Replacing Parts80WARNING The power supply will continue to provide standby current to the Netserver LP 1000runtil the power cable is discon

Chapter 6 Replacing Parts819. Remove a DIMM from its container, handling the module by its edges.If not ready to install it, lay it on an anti-static

Chapter 6 Replacing Parts82 DIMMSlots0132System BoardDIMM Insertion12. Repeat Steps 7-11 to install all of the DIMMs for your memory configuration.13

Chapter 6 Replacing Parts83System Board (top view)Primary Processor (CPU 1)Secondary Processor (CPU 2)System Board Installing a Second Processor This

Chapter 1 General Information3 LED ICON Description • • • • Steady Red indicating the fan speed has slowed down or crossed thecritical threshold

Chapter 6 Replacing Parts844. Disconnect the AC power cord.5. Gain access to the system board by following the appropriate instructions for removing

Chapter 6 Replacing Parts85ZIFLeverTerminatorProcessorSocketRemoving the TerminatorNOTE Retain the terminator for future use. The Netserver will not

Chapter 6 Replacing Parts86 Pin-1MarkerInstalling the Processor on the System BoardNOTE No speed switch settings are required for the supported proce

Chapter 6 Replacing Parts873. Install the heatsink:a. Orient the heatsink with the tool latch facing left. Lower the heatsink squarely onto theproces

Chapter 6 Replacing Parts88 Tool LatchHook LatchHold DownSetting the Latches Replacing the Air Duct Removing a Processor and Heatsink Use this proced

Chapter 6 Replacing Parts891. Loosen the two captive screws holding the air duct over the DIMM slots, and remove the airduct.2. Use a screwdriver or

Chapter 6 Replacing Parts90 Tool LatchRemoving the Heatsink

91 IndexAacetone, 49ACPIAdvanced Configuration and Power Interface, 2Advanced Configuration and PowerManagement Interface, 5add-in boardsensitive to E

Index92Fflash RAM, 52Flexible Disk Cable, 24Flexible Disk DriveProblems, 61forgotten password, 45, 53forgotten password(s), 53front side busFSB, 82FS

Index93rear panel, 3Serial A/MGMT, 3USB, 3video, 3POSTerror messages, 29POSTpower-on self test, 30POSTsfail, 51powernone, 50problems, 55power cordsd