HP EliteDesk 800 G2 Small Form Factor PC User Manual

Maintenance and Service GuideHP EliteDesk 800 G2 SFF Business PC

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The picture is broken up, rolls, jitters, or ashes.Cause SolutionThe monitor connections may be incomplete or the monitor may be incorrectly adjusted

“Out of Range” displays on screen.Cause Solution1. Press the Windows logo + l to open the Settings charm.2. Select Change PC Settings, select General,

Certain typed symbols do not appear correct.Cause SolutionIn Windows 7, click Start, select All Programs, select Accessories, select System Tools, and

Sound does not come out of the speaker or headphones.Cause SolutionThe application is set to use a dierent audio device than speakers.Some graphics c

There is no sound or sound volume is too low.Cause SolutionTo access Device Manager in Windows 8.1, from the Start screen, type c, select Control Pane

Printer prints garbled information.Cause SolutionThe cables may not be connected properly. Reconnect all cables.Printer memory may be overloaded. Rese

Mouse does not respond to movement or is too slow.Cause Solution1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to dis

Solving Hardware Installation ProblemsYou may need to recongure the computer when you add or remove hardware, such as an additional drive or expansio

Computer will not start.Cause SolutionNOTE: DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM2, and DIMM3 must be installed

Table 6-2 Solving Network Problems (continued)Network driver does not detect network controller.Cause SolutionTo access Device Manager in Windows 10,

1 Product featuresStandard conguration featuresFeatures may vary depending on the model. For support assistance and to learn more about the hardware

Diagnostics reports a failure.Cause SolutionThe cable is not securely connected. Ensure that the cable is securely attached to the network connector a

New network card will not boot.Cause SolutionNew network card may be defective or may not meet industry-standard specications.Install a working, indu

Out of memory error.Cause SolutionYou have run out of memory to run the application. Check the application documentation to determine the memory requi

System will not boot from CD-ROM or DVD drive.Cause SolutionNon-bootable CD in drive. Try a bootable CD in the drive.Boot order not correct. Run the C

Cannot eject compact disc (tray-load unit).Cause SolutionDisc not properly seated in the drive. Turn o the computer and insert a thin metal rod into

Solving USB ash drive problemsIf you encounter USB ash drive problems, common causes and solutions are listed in the following table.USB ash drive

Solving front panel component problemsIf you encounter problems with devices connected to the front panel, refer to the common causes and solutions li

Unable to connect to the Internet.Cause Solution3. In the Browsing history section on the General tab, click the Delete button.4. Select the Cookies c

Solving software problemsMost software problems occur as a result of the following:●The application was not installed or congured correctly.●There is

7 POST error messages and diagnostic front panel LEDs and audible codesThis appendix lists the error codes, error messages, and the various indicator

Front panel componentsDrive conguration may vary by model. Some models have a bezel blank covering the slim optical drive bay.1 Slim Optical Drive (o

Control panel message Description Recommended actionRTC (real-time clock) battery may need to be replaced.problem persists, replace the RTC battery. S

Control panel message Description Recommended action00E-Inventory Error during MEBx Execution BIOS information passed to the MEBx resulted in a failur

Control panel message Description Recommended action3. Back up contents and replace hard drive.302-Hard Disk 2: SMART Hard Drive Detects Imminent Fail

Control panel message Description Recommended action3. Recongure card resources and/or run Computer Setup or Windows utilities.419-Out of Memory Spac

Control panel message Description Recommended action90B-Fan Failure The system has detected that a cooling fan is not operating correctly.1. Reseat fa

4 Thermal5 System boardPatterns of blink/beep codes are determined by using the following parameters:●1 second pause occurs after the last major blink

8 Password security and resetting CMOSThis computer supports security password features, which can be established through the Computer Setup Utilities

1. Shut down the operating system properly, then turn o the computer and any external devices, and disconnect the power cord from the power outlet.2.

Clearing and resetting the BIOSThe CMOS button resets BIOS settings to default, but does not clear the passwords or aect any of the other Security se

9 Using HP PC Hardware Diagnostics (UEFI)HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic

Rear panel components1 PS/2 Mouse Connector (green) 7 PS/2 Keyboard Connector (purple)2 Serial Connector 8 DisplayPort Monitor Connectors3 RJ-45 Netwo

4. Select your computer, and then select your operating system.5. In the Diagnostic section, follow the on-screen instructions to select and download

10 System backup and recoveryBacking up, restoring, and recovering in Windows 10This section provides information about the following processes. The i

◦Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.◦HP Recovery Manager examines the

Using Windows toolsYou can create recovery media, system restore points, and backups of personal information using Windows tools.NOTE: If storage is 3

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct computer issues.●HP Recovery media must be used if the com

Changing the computer boot orderIf your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order o

1. After you successfully set up the computer, create recovery media. This step creates a backup of the recovery partition on the computer. The backup

7. Select Reset.8. Follow the on-screen instructions to continue.Recovery using the Windows recovery USB ash driveTo recover your system using the re

This section provides information about the following processes:●Creating recovery media and backups●Restoring and recovering your systemNOTE: This se

●If you are creating recovery discs, be sure to use high-quality discs. It is normal for the system to reject defective discs. You will be prompted to

Serial number locationEach computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these nu

To create recovery discs, your computer must have a DVD writer. Use any of the following types of discs (purchased separately): DVD+R, DVD+R DL, DVD-R

1. Select Start > All Programs > Maintenance > Backup and Restore.2. Follow the on-screen instructions to set up your backup.System RestoreIf

1. Turn o the computer.2. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse.3. Turn on the computer.4. When

1. If you are using a set of DVDs, insert the rst recovery disc into the DVD drive tray, and close the tray. If you are using a recovery USB ash dri

1. If possible, back up all personal les.2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before th

A Battery replacementThe battery installed on the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent

b. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position.Type 2a.

b. Insert the new battery and position the clip back into place.NOTE: After the battery has been replaced, use the following steps to complete this pr

B Power Cord Set RequirementsThe power supplies on some computers have external power switches. The voltage select switch feature on the computer perm

Country-Specic RequirementsAdditional requirements specic to a country are shown in parentheses and explained below.Country Accrediting Agency Cou

2 Illustrated parts catalogSmall Form Factor (SFF) chassis spare partsComputer major componentsItem Description(1) Access panel(2) Front bezel(3) Syst

C Statement of VolatilityHP conrms that Intel-based business desktop systems contain DDR4 volatile memory (memory amount depends on the customer con

D SpecicationsSFF SpecicationsTable D-1 SpecicationsChassis (in the desktop position)HeightWidthDepth3.95 in13.3 in14.9 in10.0 mm338 mm380 mmAppro

IndexAaccess panellocked 80removal and replacement 19access panel, SFFillustrated 5administrator password 116antennasdisconnecting 29audible codes 114

heat sinkremoval and replacement 58, 59Help and SupportWindows 7 128helpful hints 78hood lockremoval and replacement 50hood sensorremoval and replacem

expansion card 25primary 3.5-inch hard drive 37secondary 3.5-inch hard drive40slim optical drive 35resettingCMOS 116password jumper 116restoring the h

Item Description 200W, standard(5) Fan sink (includes replacement thermal material)* Memory modules (PC4-17000, 2133-MHz; not illustrated) 16-GB 8-

Item Description(1) Fan bae(2) Rear bae(3) Solenoid lock(4) Front I/O assembly(5) Speaker(6) Power switch(7) SATA drive power cable(8) SATA data cab

Item Description USB, optical Antimicrobial Washable Wireless* Keyboards PS/2 PS/2 slim USB HP USB slim HP USB Conferencing Wireless keyboar

Description256-GB Solid-state Drive (SSD), M.2, 2280SS, PCIe256 GB Solid-state Drive (SSD), 3D, NAND180 GB Solid-state Drive (SSD)180 GB Solid-state D

© Copyright 2015 HP Development Company, L.P.AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and u

3 Routine care, SATA drive guidelines, and disassembly preparationThis chapter provides general service information for the computer. Adherence to the

Preventing electrostatic damage to equipmentMany electronic components are sensitive to ESD. Circuitry design and structure determine the degree of se

Recommended materials and equipmentMaterials and equipment that are recommended for use in preventing static electricity include:●Antistatic tape●Anti

●Never cover the ventilation slots on the monitor with any type of material.●Install or enable power management functions of the operating system or o

●If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronic supply outlets

ScrewsThe screws used in the computer are not interchangeable. They may have standard or metric threads and may be of dierent lengths. If an incorrec

NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recy

Cable managementAlways follow good cable management practices when working inside the computer.●Keep cables away from major heat sources like the heat

4 Removal and replacement procedures – small form factor (SFF) chassisAdherence to the procedures and precautions described in this chapter is essenti

Access panel1. Prepare the computer for disassembly (Preparation for disassembly on page 18).2. Pull up the access panel handle (1), and then lift the

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on you

Front bezel securityThe front bezel can be locked in place by installing a security screw provided by HP. To install the security screw:1. Prepare the

Slim optical drive bezel blankOn some models, there is a bezel blank covering the slim optical drive bay. Remove the bezel blank before installing an

MemoryDescription16-GB, PC4-170008-GB, PC4-170004-GB, PC4-17000The computer comes with double data rate 4 synchronous dynamic random access memory (DD

●The system will operate in single channel mode if the DIMM sockets are populated in one channel only.●The system will operate in a higher-performing

4. Open both latches of the memory module socket (1), and insert the memory module into the socket (2).NOTE: A memory module can be installed in only

Expansion cardDescriptionnVIDIA GT730 2 GB graphics card (DDR3, PCIex8)USB 3.1 Type Cx1 PCIe x1 cardPrinter port, PCI cardSerial port, PCI cardWLAN mo

a. If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis. Pull the slot c

c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the ca

8. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassi

14. Lock any security devices that were disengaged when the access panel was removed.15. Recongure the computer, if necessary.WLAN moduleWLAN modules

iv Safety warning notice

5. Remove the WLAN module (3) by pulling the module away from the slot at an angle.NOTE: WLAN modules are designed with a notch to prevent incorrect i

DrivesDescriptionHard drives2-TB, 7200-rpm1-TB, 7200-rpm, 3.5-inch1-TB, 7200-rpm, 2.5-inch1-TB, hybrid SSD, 3.5-inch or 2.5-inch500-GB, 7200-rpm, 2.5-

System board connectionsRefer to the following illustration and table to identify the system board connectors for your model.No. System Board Connecto

Drive positions1 9.5 mm slim optical drive bay2 3.5-inch primary hard drive bay3 3.5-inch secondary hard drive bay4 2.5-inch hard drive bayNOTE: The d

●HP has provided extra 6-32 hard drive mounting screws installed on the top of the hard drive cage (1) for installing a hard drive into the 3.5-inch s

Removing a 9.5 mm slim optical driveCAUTION: All removable media should be taken out of a drive before removing the drive from the computer.1. Prepare

Installing a 9.5 mm slim optical drive1. Prepare the computer for disassembly (Preparation for disassembly on page 18).2. Remove the access panel (Acc

7. Replace the front bezel if it was removed.8. Replace the computer access panel.9. If the computer was on a stand, replace the stand.10. Reconnect t

4. Pull the release lever next to the rear of the hard drive outward (1). While pulling the release lever out, slide the drive back until it stops, an

6. Align the mounting screws with the slots on the chassis drive cage, press the hard drive down into the bay, and then slide it forward until it stop

Table of contents1 Product features ...

Removing a secondary 3.5-inch hard drive1. Prepare the computer for disassembly (Preparation for disassembly on page 18).2. Remove the access panel (A

Installing a secondary 3.5-inch hard drive1. Prepare the computer for disassembly (Preparation for disassembly on page 18).2. Remove the access panel

5. Slide the drive into the drive bay (1), and then connect the power cable (2) and data cable (3) to the rear of the hard driveNOTE: If the drive is

Removing a 2.5-inch hard drive1. Prepare the computer for disassembly (Preparation for disassembly on page 18).2. Remove the access panel (Access pane

5. Pull outward on the release lever at the rear of the drive (1) then slide the drive back until it stops and pull it down and out of the drive bay (

4. Rotate the drive cage to its upright position.5. Align the mounting screws on the drive with the J-slots on the sides of the drive bay. Press the d

6. Connect the power cable (1) and data cable (2) to the back of the hard drive.NOTE: If the 2.5-inch hard drive is the primary drive, connect the oth

Drive power cableA separate drive power cable connects from the drives directly to the system board.1. Prepare the computer for disassembly (Preparati

Small baeThe small bae sits between the fan sink and the rear of the computer.1. Prepare the computer for disassembly (Preparation for disassembly o

Fan baeThe fan bae sits on top of the fan sink.1. Prepare the computer for disassembly (Preparation for disassembly on page 18).2. Remove the access

SMART ATA drives ...

Hood lockThe hood lock is attached to the rear of the chassis.1. Prepare the computer for disassembly (Preparation for disassembly on page 18).2. Remo

Hood lock 51

Hood sensorThe hood sensor is attached to the rear of the chassis.1. Prepare the computer for disassembly (Preparation for disassembly on page 18).2.

Front I/O assemblyThe front I/O assembly is attached to the front of the chassis with one screw. Push the assembly into the chassis to remove.1. Prepa

8. Press the tab on the right side of the assembly (2), and then push the assembly into the computer.9. Remove the front I/O assembly from the inside

Power switchThe power switch is attached to the left, front of the chassis. Remove the power switch from the inside of the chassis.1. Prepare the comp

Card readerThe card reader is attached to the front of the chassis under the rotating drive cage.1. Prepare the computer for disassembly (Preparation

SpeakerThe speaker is attached to the front of the chassis under the rotating drive cage.1. Prepare the computer for disassembly (Preparation for disa

Fan sinkCAUTION: The bond between the fan sink and the processor may be very tight. If the computer will power on, before removing the fan sink, turn

ProcessorDescriptionIntel Core i7-6700 processorIntel Core i5-6600 processorIntel Core i5-6500 processor1. Prepare the computer for disassembly (Prepa

Using the Small Form Factor Computer in a Tower Orientation ... 645 Computer S

Power supplyDescriptionPower supply, 200W, 92% ecientPower supply, 200W, 85% ecientPower supply, 200W, standardWARNING! To reduce potential safety i

5. From the inside of the chassis, disconnect all power cables from the system board as follows:(1): PWRCMD(2): PWR(3): PWRCPU6. Push the release leve

System boardNOTE: All system board spare part kits include replacement thermal material.NOTE: System board appearance may vary.1. Prepare the computer

System board calloutsSys Bd Label Color Component Sys Bd Label Color ComponentPWRCPU White 4-pin processor power SATA1 Light blue Any SATA Device

SPKR White Speaker COMB Black Optional second serial portSD RDR Black Card reader HLCK Black Hood lockSATA0 Dark blue Hard drive BAT Black RTC b

5 Computer Setup (F10) UtilityComputer Setup (F10) UtilitiesUse Computer Setup (F10) Utility to do the following:●Change settings from the defaults or

4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press E

Computer Setup–MainNOTE: Support for specic Computer Setup options may vary depending on the hardware conguration.Table 5-1 Computer Setup—MainOpti

Table 5-1 Computer Setup—Main (continued)●Lock BIOS VersionIf this option is checked, the system is locked to the current BIOS version and updates ar

Computer Setup—SecurityNOTE: Support for specic Computer Setup options may vary depending on the hardware conguration.Table 5-2 Computer Setup—Secu

9 Using HP PC Hardware Diagnostics (UEFI) ... 119Do

Table 5-2 Computer Setup—Security (continued)●Data Recovery PolicySelect ‘Automatic’ or ‘Manual’ to set data recovery policy. ‘Manual’ lets you selec

Table 5-2 Computer Setup—Security (continued)Default is ‘Unlock’.Cover Removal Sensor (Disabled/Notify user/Administrator password)Lets you disable t

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)●Legacy Boot OrderSpecify the order in which legacy boot sources (such as a network

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Virtualization Technology for Directed I/O (VTd) (Intel only)Controls virtualizatio

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)●Serial port B●SATA0●SATA1●SATA2●SATA3●SATA5●Front USB ports●Rear USB ports●USB cha

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)This feature is designed to provide a visual indication of what sleep state the sys

Recovering the Conguration SettingsThis method of recovery requires that you rst perform the Save to Removable Media command with the Computer Setup

6 Troubleshooting without diagnosticsThis chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive,

If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly:●Be in

●If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system.●If

Appendix C Statement of Volatility ...

Computer date and time display is incorrect.Cause SolutionRTC (real-time clock) battery may need to be replaced.NOTE: Connecting the computer to a liv

Poor performance.Cause Solution3. Make sure the processor heat sink is installed properly.Hard drive is full. Transfer data from the hard drive to cre

Computer powered o automatically and the Power LED ashes red four times and then white two times.Cause SolutionProcessor thermal protection activate

Solving power problemsCommon causes and solutions for power problems are listed in the following table.Power supply shuts down intermittently.Cause So

Solving hard drive problemsHard drive error occurs.Cause SolutionHard disk has bad sectors or has failed. 1. In Windows 7, click Start, click Computer

Drive not found (identied).Cause SolutionThe device is attached to a SATA port that has been hidden in Computer Setup.Run the Computer Setup utility

Computer seems to be locked up.Cause SolutionProgram in use has stopped responding to commands. 1. Use the task manager to close programs that do not

Do not know how to remove a media card correctly.Cause SolutionThe computer’s software is used to safely eject the card. In Windows 7, click Start, se

Blank screen (no video).Cause SolutionYou may have a screen blanking utility installed or energy saver features are enabled.Press any key or click the

Blank screen and the power LED ashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop