There are two methods for registering:
◦ If you received a license entitlement certificate, automated registration for this service will
take place upon online redemption of the license certificate/key.
◦ If the license information you received for your product instructs you to register for Software
Technical Support and Update Service, follow the instructions so that you will be eligible
for telephone support and product updates.
How to Use Your Software Technical Support and Update Service:
Once registered, you will receive a service contract in the mail containing the Customer Service
phone number and your Service Agreement Identifier (SAID). You will need your SAID when
calling for technical support. Using your SAID, you can also go to the Software Update
Manager (SUM) web page to view your contract online and elect electronic delivery for
product updates.
• Warranty
HP will replace defective delivery media for a period of 90 days from the date of purchase.
This warranty applies to all HP Insight Control Environment, HP Systems Insight Manager, and
HP Insight software products.
• Join the discussion
The HP Support Forum is a community-based, user-supported tool for HP customers to participate
in discussions amongst the customer community about HP products. For discussions related to
Insight Control and Insight software, see the "Management Software and System Tools" area.
• Software and Drivers download pages
Provides latest software and drivers for your ProLiant products.
• Obtain the latest SmartStart Release (http://www.hp.com/servers/smartstart)
The SmartStart, Management, and Firmware CDs are now available for download following
a simple registration from the SmartStart web site. If you wish to receive physical kits with
each release, you can order single release kits from the SmartStart web site. To receive
proactive notification when SmartStart releases are available, subscribe to Subscriber's Choice
at http://www.hp.com/go/subscriberschoice.
HP Worldwide Customer Service contact numbers are available at http://www.hp.com/country/
us/en/wwcontact.html. For U.S. customers, say "Insight Manager" when prompted for the product
name.
EULA and HP security policy
The following information pertains to HP's security policy and non-HP owned software.
Security bulletin and alert policy for non-HP owned software components
Open source software (such as OpenSSL) or third-party software (such as Java) are sometimes
included in HP products. HP discloses that the non-HP owned software components listed in the
HP Rapid Deployment software end user license agreement (EULA) are included with Insight Control
server deployment.
To view the EULA, use a text editor to open the file, and search for open source software or
third-party software.
HP addresses security bulletins for the software components listed in the EULA with the same level
of support afforded HP products. HP is committed to reducing security defects and helping you
mitigate the risks associated with security defects when they do occur.
EULA and HP security policy 17
(85 pages)
(81 pages)
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