HP Web Jetadmin Software User Manual

RUNNING A HELPDESK using HP Web Jetadmin CONTENTS Overview ...

2 OVERVIEW HP Web Jetadmin contains many tools for managing and troubleshooting printing devices. As a result, it is increasingly used as a helpdesk

3 Quick Device Discovery Quick Device Discovery can be used in HP Web Jetadmin to find a device on the network if a user provides either the IP hostn

4 The following is an example of how filtering can be used: A company with several locations has given all devices an identifier in the Description f

5 These icons enable helpdesk staff to quickly find devices in need of attention. Groups with red or yellow arrows at the right-hand side indicate a

6 Online/Offline Remotely toggles the device to either an online or an offline state depending on which state the device is currently in. Reset Devic

7 PROACTIVE MANAGEMENT While all previously discussed troubleshooting techniques involve reactively responding to a user call at the helpdesk, HP Web

8 device. (NOTE: Hostname use is also possible.) When HP Web Jetadmin is launched in this way, the application loads with the device pre-selected in