Hp ScanJet Enterprise Flow 5000 s4 User Manual

User GuideScanJet Enterprise Flow 5000 s4 and 7000 s3www.hp.com/go/sj5000s4www.hp.com/go/sj7000s37000 s35000 s4

Product viewsThis section describes the physical components of the HP ScanJet Enterprise Flow 5000 s4 and 7000 s3.Front view362112453561 Document feed

Back view1 4321 Slot for a cable-type security lock2 Wi-Fi adapter port for Wi-Fi accessories3 USB 3.0 interface port4 Power supply inputSerial number

Control-panel viewUse the buttons on the control panel to start or cancel a scan, and to turn the unit on and off.125 346781 Up arrow button Use the U

Product specifications●Technical specifications●Supported operating systems●Product dimensions●Power consumption, electrical specifications, and acous

Product dimensions123Model 1. Height 2. Depth 3. Width WeightHP ScanJet Enterprise Flow 5000 s4and 7000 s3190 mm (7.5 in) 198 mm (7.8 in) 310 mm (12.2

Product hardware setup and software installationFor basic setup instructions, see the Installation Guide that came with the product. For additionalins

Scanner software (Windows)The scanner comes with a variety of Windows scanning software and drivers, including the following:●HP Smart Document Scan S

●Change the scanner's power management settings●View scanner information (firmware version, serial number, total number of pages scanned)To open

10 Chapter 1 Product overview ENWW

2 Use the scannerThe following topics describe how to load and scan originals.●Load originals●Start a scan from the hardware●Use the scanning software

Load originalsThe following topics describe how to load originals into the input tray.●Document loading tips●Supported paper sizes and types●Load docu

Photos OverheadtransparenciesPapers that are stuck together Paper where the tonerhas not fully dried, orwith wet substancessuch as glue orcorrection f

Supported paper sizes and typesSupported paper types and sizes for the product are shown below.Size and dimensions SupportedU.S.-Letter: 215.9 x 279.4

Load documents1. Open the document input and output trays, and then extend the tray extensions.For the output tray, slide the tray out from underneath

3. Adjust the paper guides on the input tray to the width of the documents. Take care not to overtightenthe guides, which can restrict paper feeding.W

6. Gently set the stack in the input tray. Load the pages face down with the top of the pages pointing intothe feeder.For best results, do not drop th

NOTE: To ensure the best scan quality, load rigid or embossed cards in this orientation, and load onlyone at a time.2. Adjust the paper guides to cent

4. For thicker, more rigid cards, slide the SP switch to the disabled position to avoid causing a multipickerror.Load folded mediaThe scanner supports

NOTE: Content that is located where the document is folded might appear missing or corrupted in the finalmerged A3 scanned image.20 Chapter 2 Use th

Start a scan from the hardwareScan from the control-panel buttonsTo scan from the control panel, follow these steps:1. Load the originals.2. Use the a

HP ScanJet Enterprise Flow 5000 s4 and7000 s3User Guide

Use the scanning software (Windows)The following topics describe how to use the scanning software.●Work with scan profiles●Create scan profiles that u

View scan profilesTo view existing scan profiles, open HP Smart Document Scan Software. Existing scan profiles will display in alist to the left.Creat

Create scan profiles that use non-HP scanning softwareIf you have scanning software that you want to use with your scanner, you can create profiles th

Scan to a picture1. Load the document into the input tray.2. Open the HP Smart Document Scan Software.3. Select a scan profile that saves the document

1. Load the document into the input tray.2. Open the HP Smart Document Scan Software.3. Select a scan profile that saves the document and sends it to

Detect multi-feedsThe multi-feed detection feature stops the scan process if it senses that multiple pages are fed into thescanner at one time. This f

1. Open the HP Smart Document Scan Software.2. Select the Fast B&W to Image PDF profile.3. Click Scan.Filter out color from a document (color drop

●To automatically crop to the content of the document, click the Image Processing tab of the Editdialog box, select the Crop to content on page check

●Kofax VRS Pro (7000 s3 models only): Automatic image quality application.●Third-party applications that support TWAIN, ISIS, and WIA.30 Chapter 2 U

Mobile scanning (wireless models only)HP offers multiple mobile solutions to enable easy scanning to an HP scanner from a tablet, smart phone, orother

Copyright and License© Copyright 2016 HP Development Company,L.P.Reproduction, adaptation, or translationwithout prior written permission is prohibite

Scanning tips●Optimize scanning and task speeds●Scanning fragile originalsOptimize scanning and task speedsSeveral settings influence the total time f

3 Care and maintenanceThis section presents information about how to care for and maintain the scanner. For the latestmaintenance information, see www

Clean the productOccasional cleaning of the scanner helps ensure high-quality scans. The amount of care necessary dependson several factors, including

4. Dry the scanning strips with a dry, soft, lint-free cloth. Wipe the strips of gray, reflective material oneach strip.5. Close the document feeder h

Clean the rollersClean the rollers under the following conditions:●The HP Scanner Tools Utility indicates that cleaning is needed.●You experience repe

3. On the rear of the open document feeder, use a fingertip to press the tab at the upper right corner of thepickup roller cover, and then forward to

5. Below the pickup rollers, wipe the rollers above and below the scanning strip.6. Open the separation rollers cover, and then wipe the separation ro

7. Close the separation rollers cover. Below the separation rollers, wipe the rollers above and below thescanning strip.8. Press on both sides of the

Replace partsReplacing parts when necessary helps ensure high-quality scans. Parts might need to be replaced whenindicated by the HP Scanner Tools Uti

3. On the rear of the open document feeder, use a fingertip to press the tab at the upper right corner of thepickup roller cover, and then forward to

Table of contents1 Product overview ...

2. Remove and replace the rollers as described in the instructions included with the replacement kit.3. Use both hands to close the document feeder ha

Order parts and accessoriesTo order maintenance parts for the scanner, see the HP scanner parts website at www.hp.com/buy/parts.Item Description Part

44 Chapter 3 Care and maintenance ENWW

4 Solve problemsThis section contains solutions for common problems with the scanner.For additional troubleshooting, see the Help for the HP scanning

Basic troubleshooting tipsSimple issues such as smudges on the scanning strips or loose cables can cause the scanner to produce fuzzyscans, operate in

If problems continue, it is possible that the HP scanning software, firmware, or associated drivers are out ofdate or have become corrupted. See www.h

Scanner installation problems●Check the cables●Uninstall and then reinstall the HP ScanJet drivers and softwareCheck the cablesCable type ActionPower

●Turn off the scanner, wait 30 seconds, and then turn on the scanner. The required software anddrivers should install automatically.●If the drivers an

Power issuesCheck that the scanner has powerThe power cable is connected between the scanner and a power outlet.●Ensure that the power cable is secure

c. If power is available to the power outlet or surge protector but the Power LED is still not on,unplug the power cable from the power source, wait 3

Separation Page (SP) switch ... 21Enable or

Paper jams ●Clear jams from the document feeder●An item loaded in the scanner jams repeatedlyNOTE: Scanning damp or wet pages can cause paper jams. Ma

Paper feed issuesPaper jamming, skewing, misfeeds, or multiple-page feeds●Scanning damp or wet pages can cause paper jams. Make sure that the pages yo

Image quality problemsVertical white or colored stripes appear on the printed pageThe destination printer might be out of toner or ink. Scan a differe

Scanner operation problems●Connection issues●Buttons are not working properly●LCD issues●Scanning performance issues●Issues with text recognition (OCR

3. Restart the computer.4. If the problem still persists, there might be a problem with the control panel. Contact HP Support atwww.hp.com/go/sj5000s4

Scanned pages are out of order at the scan destination●Verify that the page order of the original document is correct before placing the document face

NOTE: If an OCR-based, output-file type is not selected, the document is scanned as a graphic and the textis not editable.●Check the originals—The sof

Additional troubleshootingGet telephone support for your country/regionHave the product name, serial number, date of purchase, andproblem description

60 Chapter 4 Solve problems ENWW

IndexAacoustic specifications 6Auto color detect 29automatically crop or pad scannedimage to selected page size 28automatically detect page size 28Bbl

4 Solve problems ...

memoryincluded 5messagescontrol panel 47misfeedstroubleshoot 53mobile printing solutions 5multi-feed detection 27multiple-page feeds 53Nnetworkssuppor

Uuninstall and reinstall software 48,50USB cabletroubleshoot 48Wwebsitescustomer support 59order supplies 43replacement parts 40white scanstroubleshoo

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Additional troubleshooting .........

1 Product overviewThis user guide covers important information about the scanner.●Product views●Product specifications●Product hardware setup and soft