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- Table of contents
- TROUBLESHOOTING
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Printer will not perform duplexing (2-sided printing) or duplexes incorrectly
Cause
Solution
The printer model does not support automatic 2-sided printing. The HP Color LaserJet 3000, 3000n, 3600, 3600n, 3800, and
3800n printers do not support automatic 2-sided printing. See
Manual 2-sided printing.
The printer configuration is not set for duplexing. Run the automatic configuration feature:
1. On the Windows taskbar, click Start, click Settings, and
then click Printers.
For Windows 2000 and Windows XP, click Start, and
then click Printers.
2. Select the printer.
3. In the File menu, click Properties.
4. Click the Device Settings tab or the Configure tab.
5. Under Installable Options, click Automatic
Configuration.
6. Click Update Now.
Printing is only on one side even when 2-sided (duplex) is selected
Cause
Solution
Manual 2-sided printing is not enabled. Configure the printer driver to enable manual 2-sided printing.
See
Gaining access to printer driver settings.
The paper size that is selected does not support 2-sided
(duplex) printing.
Load and select a size and type of paper that supports
automatic 2-sided printing.
ENWW Paper-handling problems 153
- User Guide 1
- Series printers 3
- HP Customer Care 5
- Table of contents 7
- 1 Printer basics 15
- Table 1-1 Printer guides 16
- Printers at a glance 17
- HP Color LaserJet 3800n 18
- Features at a glance 19
- Walkaround 21
- Printer software 23
- Additional drivers 24
- Opening the printer drivers 25
- Software for networks 25
- HP Web Jetadmin 26
- HP Easy Printer Care Software 26
- Embedded Web server 26
- Print-media specifications 28
- Supported media sizes 29
- 2 Control panel 31
- 101112 9 32
- 87654321 32
- Figure 2-2 Printer display 33
- Using the control-panel menus 35
- Retrieve Job menu 36
- Information menu 37
- Paper Handling menu 38
- Configure Device menu 39
- Print Quality sub-menu 41
- System Setup sub-menu 42
- ENWW Configure Device menu 29 43
- I/O sub-menu 45
- Resets sub-menu 45
- Diagnostics menu 47
- Tray Behavior menu options 48
- Display Brightness feature 51
- Personality feature 51
- Clearable Warnings feature 52
- Auto Continue feature 52
- Replace Supplies feature 53
- Jam Recovery feature 53
- To select a language 54
- 3 I/O configuration 57
- USB configuration 58
- Setting an IP address 59
- Setting the subnet mask 59
- Setting the default gateway 60
- To disable IPX/SPX 61
- To disable AppleTalk 61
- To disable DLC/LLC 61
- 4 Printing tasks 63
- Controlling print jobs 64
- Selecting print media 66
- Configuring trays 68
- X dimension 69
- Y dimension 69
- 1 Page length (Y dimension) 70
- 2 Page width (X dimension) 70
- 3 Media length guides 70
- 4 Media width guides 70
- Loading paper into tray 1 71
- To load envelopes into tray 1 73
- Printing envelopes 74
- Loading tray 2 75
- ENWW Configuring trays 61 75
- ENWW Configuring trays 63 77
- Loading tray 3 78
- Tray 1 sensing 81
- Tray 2 or tray 3 sensing 82
- Creating and using quick sets 83
- Using watermarks 84
- Resizing documents 84
- Printing a blank first page 85
- Setting the color options 86
- Using the Services tab 87
- Printing a cover page 88
- Printing on special media 90
- Envelopes 91
- Heavy paper 91
- HP LaserJet Tough paper 92
- Recycled paper 92
- Automatic 2-sided printing 93
- Manual 2-sided printing 94
- Printing on custom-size media 96
- Stopping a print request 96
- Managing stored jobs 98
- Managing memory 99
- 5 Managing the printer 101
- English only 102
- Configuring e-mail alerts 104
- Using the embedded Web server 105
- Supported operating systems 108
- HP Printer Utility features 110
- Item Description 111
- IP Settings 111
- Using color 114
- Manual color options 116
- Restricting color printing 117
- Matching colors 119
- 7 Maintenance 121
- Managing supplies 122
- Print-cartridge storage 123
- HP print cartridges 124
- Non-HP print cartridges 124
- HP fraud hotline and Web site 124
- Replacing supplies and parts 125
- To change the print cartridge 126
- Cleaning the printer 129
- 8 Problem solving 131
- Control-panel message types 133
- Control-panel messages 134
- Jam recovery 150
- ENWW Jams 137 151
- Common causes of jams 152
- Clearing jams 153
- ENWW Clearing jams 139 153
- 5. Press 154
- to resume printing 154
- Jam in tray 2 or tray 3 154
- 1. Open the top cover 156
- 2. Open the front door 160
- ENWW Clearing jams 147 161
- Paper-handling problems 163
- Page Description 169
- Printer response problems 170
- Color-printing problems 174
- Incorrect printer output 176
- Macintosh problems 178
- ENWW Macintosh problems 165 179
- ENWW Macintosh problems 167 181
- Software program problems 183
- Print-quality troubleshooting 184
- Calibrating the printer 186
- A Supplies and accessories 187
- Parts and supplies 188
- ENWW Parts and supplies 175 189
- B Service and support 191
- One-year limited warranty 192
- Next-day on-site service 194
- Repacking the printer 195
- C Printer specifications 197
- Electrical specifications 198
- Acoustic specifications 200
- D Regulatory information 203
- FCC regulations 204
- Material restrictions 206
- European Union 207
- Extended warranty 207
- For more information 207
- Safety statements 210
- E Working with memory 213
- Installing memory DIMMs 214
- To enable memory for Windows 216
- To check DIMM installation 217
- Glossary 219
- *Q5982-90907* 226
- Q5982-90907 226
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