Warranty
WarrantyWarranty
Warranty
Three year warranty, parts only (3-0-0).
NOTE:
NOTE: NOTE:
NOTE:
Certain restrictions and exclusions apply. Consult the HP Customer Support Center for details.
HP Care Pack Services
HP Care Pack ServicesHP Care Pack Services
HP Care Pack Services
HP Care Pack services include coverage for the HP branded hardware options qualified for the server
and purchased at the same time or afterward that are internal to the enclosure. This also includes the
22" and smaller external monitors and tower UPS options up to 3kVA. These items will be covered at the
same service level and for the same coverage period as the server. Coverage of UPS Battery is not
included, and standard warranty terms & conditions apply. For servers or storage systems installed within
a rack, service also covers all HP qualified rack options installed within the same rack.
HP Services
To help streamline implementation and enhance ongoing support of rack solution, HP
provides cost-effective service options with resources and specialized expertise to
complement customers in-house capabilities.
Installation and Startup services
Take advantage of complete installation and implementation support-including global
rollout capabilities-to get rack solutions up-and-running rapidly, with minimal business
disruption.
Rack Option Hardware Support
Cover rack options with a single convenient service package. HP Care Pack Services for
rack-mounted ProLiant DL servers and storage products provide support for all HP-branded
rack hardware options that are qualified for inclusion with the server at the time of or after
purchase. In addition, 22-inch and smaller external monitors, tower units, and UPS options
up to 3KVA are covered at the same service level and for the same period as the server at
not additional cost. Also covered are any additional HP-qualified rack options installed
within the same rack.
HP Care Pack Services help increase uptime and productivity with rapid response on a 24x7 or 13x5
basis. Both options feature same-day, 4-hour onsite assistance when service issues cannot be resolved
remotely. And both help enhance the return on server investment with proven HP Services expertise and
consistent support levels across geographically dispersed sites.
NOTE:
NOTE:NOTE:
NOTE:
To learn more, please visit:
http://www.hp.com/services/proliantservices
http://www.hp.com/services/bladesystemservices
QuickSpecs
HP Rack 10000 Series
HP Rack 10000 SeriesHP Rack 10000 Series
HP Rack 10000 Series
Service and Support, HP Care Pack, and Warranty Information
DA - 10995 Worldwide — Version 35 — August 30, 2011
Page 6
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