Hp LaserJet Pro 200 color MFP M276nw User Manual Page 121
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- Table of contents
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Solve fax problems
Fax troubleshooting checklist
●
Several possible fixes are available. After each recommended action, retry faxing to see if the
problem is resolved.
●
For best results during fax problem solving, make sure the line from the product is plugged directly
into the wall phone port. Disconnect all other devices that are connected to the product.
1. Verify that the telephone cord is plugged into the correct port on the back of the product.
2. Check the phone line by using the fax test:
a. On the control panel, open the Setup Menu menu, and then open the Service menu.
b. Select the Fax Service option.
c. Select the Run Fax Test option. The product prints a fax test report.
The report contains the following possible results:
●
Pass: The report contains all of the current fax settings for review.
●
Fail: The cord is in the wrong port. The report contains suggestions for how to resolve
the issue.
●
Fail: The phone line is not active. The report contains suggestions for how to resolve the
issue.
3. Verify that the product firmware is current:
a. Print a configuration page from the control panel Reports menu to obtain the current firmware
date code.
b. Go to
www.hp.com.
1. Click the Support & Drivers link.
2. Click the Download drivers and software (and firmware) link option.
3. In the For product box, type the product model number, and then click the Go button.
ENWW
Solve fax problems
105
- LASERJET PRO 200 COLOR MFP 1
- User Guide 3
- Table of contents 5
- 1 Product introduction 17
- Product views 18
- Product back view 19
- Control panel layout 20
- Control-panel Home screen 20
- Print product reports 22
- Printer sharing disclaimer 23
- 2 Paper tray 25
- Supported paper sizes 26
- Supported paper types 28
- Load the paper input tray 29
- 4. Click the Driver tab 36
- 20 Chapter 3 Print ENWW 36
- Print tasks for Windows 37
- Create a booklet (Windows) 50
- Print tasks for Mac OS X 52
- Print a cover page (Mac OS X) 54
- Create a booklet (Mac OS X) 54
- Cancel a print job (Windows) 55
- Print watermarks (Windows) 56
- Cancel a print job (Mac OS X) 57
- Print watermarks (Mac OS X) 57
- Color printing 59
- Manual color options 62
- Match colors 62
- Use HP ePrint 64
- Use AirPrint 65
- Walk-up USB printing 66
- Make a single copy 68
- Make multiple copies 69
- Copy a multiple-page original 70
- Collate a copy job 71
- Copy on both sides (duplex) 72
- Reduce or enlarge a copy 74
- Copy identification cards 76
- Optimize copy quality 77
- Adjust the copy image 79
- Copy in draft mode 80
- Set new default copy settings 82
- Restore copy default settings 83
- 68 Chapter 4 Copy ENWW 84
- Scan to a USB flash drive 87
- Scan to a network folder 88
- Scan to email 89
- Scan by using other software 90
- Setup for stand-alone fax 92
- Use the control panel 94
- Use the HP Fax Setup Wizard 94
- Use the phone book 95
- Delete phone book entries 96
- Delete speed-dial entries 97
- Delete group-dial entries 98
- Configure send fax settings 99
- Tone dial or pulse dial 100
- Set light/dark and resolution 101
- Cover page templates 102
- Set billing codes 102
- Set fax forwarding 104
- Set the answer mode 104
- Block or unblock fax numbers 105
- Set distinctive ring 106
- Set fax reprint settings 107
- Set the fax sounds volume 107
- Set fax polling 108
- Supported fax programs 110
- Cancel a fax 110
- Delete faxes from memory 110
- Use fax on a VoIP service 112
- Fax from the flatbed scanner 112
- Fax from the document feeder 113
- Send a fax from the software 114
- Send a fax with confirmation 116
- Send faxes internationally 117
- Print a fax 118
- Reprint a fax 119
- Receive faxes to a computer 119
- 104 Chapter 6 Fax ENWW 120
- Solve fax problems 121
- Fax trace report 123
- Fax error report printing 124
- Change the fax speed 125
- Fax error messages 125
- 110 Chapter 6 Fax ENWW 126
- 112 Chapter 6 Fax ENWW 128
- 114 Chapter 6 Fax ENWW 130
- Solve problems sending faxes 131
- Unable to use speed dials 136
- Unable to use group dials 136
- The fax does not respond 138
- Sender receives a busy signal 142
- Solve general fax problems 143
- Fax quality is poor 144
- 130 Chapter 6 Fax ENWW 146
- 7 Manage and maintain 147
- Configure IP network settings 149
- HP Device Toolbox (Windows) 151
- HP Utility (Mac OS X) 153
- HP Web Jetadmin 154
- Product security features 154
- Economy settings 155
- Store and recycle supplies 158
- Replacement instructions 159
- Update the firmware 163
- 8 Solve problems 165
- Problem-solving checklist 166
- Control panel help system 168
- Control panel message types 169
- Control panel messages 169
- 50.x Fuser Error 170
- 51.XX Error 170
- 54.XX Error 170
- 55.X Error 171
- 59.X Error 171
- 79 Error Turn off then on 171
- Black Cartridge Low 172
- Black in wrong position 172
- Black Very Low 172
- Cleaning 173
- Cyan Cartridge Low 173
- Cyan in wrong position 173
- Cyan Very Low 173
- Device error, press OK 174
- Door open 174
- Genuine HP supply installed 174
- Incompatible <color> 174
- Incorrect supplies 174
- Invalid driver Press [OK] 175
- Magenta Cartridge Low 176
- Magenta in wrong position 176
- Magenta Very Low 176
- Memory is low. Press OK 177
- Misprint, Press OK 177
- Rear door open 178
- Replace <color> 178
- Supplies low 178
- Used <color> in use 179
- Used supplies in use 180
- Yellow Cartridge Low 180
- Yellow in wrong position 180
- Yellow Very Low 180
- Prevent paper jams 181
- Clear jams 182
- Clear jams from the rear door 186
- Improve print quality 188
- Check toner cartridge status 189
- Print a cleaning page 190
- Section Toner cartridge 191
- 4Magenta 191
- Check print job settings 192
- Solve copy quality problems 196
- Check the paper settings 197
- Optimize for text or pictures 198
- Edge-to-edge copying 199
- Solve scan quality problems 201
- Check the resolution settings 202
- Check the color settings 202
- Solve fax quality problems 206
- Check the Fit-to-Page setting 210
- Perform a fax diagnostic test 211
- The product does not print 212
- The product prints slowly 213
- Solve wired network problems 217
- Fax list 225
- Remove software (Windows) 227
- Remove software (Mac OS X) 227
- 9 Supplies and accessories 229
- HP policy on non-HP supplies 230
- HP anticounterfeit Web site 230
- 220 Index ENWW 236
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