Hp LaserJet M3027 Multifunction Printer series User Manual Page 211
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Solve common Windows problems
Error message:
"General Protection FaultException OE"
"Spool32"
"Illegal Operation"
Cause
Solution
Close all software programs, restart Windows, and try again.
Select a different printer driver. If the device PCL 6 printer
driver is selected, switch to the PCL 5 or HP postscript level 3
emulation printer driver, which can be done from a software
program.
Delete all temp files from the Temp subdirectory. Determine
the name of the directory by opening the AUTOEXEC.BAT file
and looking for the statement "Set Temp =". The name after
this statement is the Temp directory. It is usually C:\TEMP by
default, but can be redefined.
See the Microsoft Windows documentation that came with the
computer for more information about Windows error
messages.
ENWW Solve common Windows problems 199
- HP LaserJet M3027/M3035 MFP 1
- User Guide 3
- Table of contents 5
- 1 Device basics 13
- Device comparison 14
- Features comparison 14
- ENWW Features comparison 3 15
- Walkaround 16
- Interface ports 17
- Device software 18
- Priority for print settings 19
- Open the printer drivers 21
- Utilities 22
- 2 Control panel 25
- Use the control panel 26
- Home screen 27
- Buttons on the touchscreen 28
- Control-panel help system 28
- Use the Administration menu 29
- Table 2-1 Information menu 30
- Default Job Options menu 31
- Image adjustment 32
- Default Copy Options 33
- Table 2-5 Fax Send menu 34
- Table 2-6 Fax Receive menu 34
- Default E-mail Options 35
- Default Print Options 37
- Time/Scheduling menu 38
- Table 2-9 Management menu 40
- Table 2-11 Jetdirect menus 41
- Table 2-12 Fax Setup menu 48
- Table 2-13 E-mail Setup menu 51
- Table 2-14 Send Setup menu 51
- Device Behavior menu 52
- Print Quality menu 55
- Troubleshooting menu 57
- Table 2-18 Resets menu 59
- USB configuration 62
- Network configuration 63
- Set the subnet mask 64
- Set the default gateway 64
- Configure TCP/IPv6 parameters 65
- Disable AppleTalk 66
- Disable DLC/LLC 66
- 4 Media and trays 67
- General guidelines for media 68
- General media specifications 69
- Media considerations 70
- Transparencies 71
- Card stock and heavy media 72
- Select the correct fuser mode 73
- Select print media 75
- Table 4-3 Tray 1 media types 76
- Load media 78
- Customize tray 1 operation 80
- Load special media 82
- ENWW Load media 71 83
- Control print jobs 84
- Select output bins 85
- Print to the rear output bin 86
- 5 Device features 87
- Use the convenience stapler 88
- Load staples 89
- 4. Close the stapler door 90
- Use job storage features 91
- Use the private job feature 92
- Use the QuickCopy feature 93
- Use the stored job feature 94
- Create a stored print job 95
- Print a stored job 95
- Delete a stored job 95
- Create and use quick sets 98
- Use watermarks 99
- Resize documents 99
- Print a blank first page 100
- Use automatic duplex printing 102
- Print on both sides manually 102
- Use the Services tab 103
- Create and use presets 104
- Print a cover page 104
- Cancel a print job 107
- 96 Chapter 6 Print ENWW 108
- Use the Copy screen 110
- Set the default copy options 111
- Basic copy instructions 112
- Adjust the copy settings 113
- Copy two-sided documents 114
- Copy mixed-size originals 116
- Copy photos and books 118
- Cancel a copy job 120
- 8 Scan and send e-mail 121
- Configure e-mail settings 122
- Find gateways 123
- Use the Send E-mail screen 124
- Load documents 125
- Send documents 125
- Use the address book 127
- Scan to a folder 130
- Analog faxing 132
- Digital fax 133
- 122 Chapter 9 Fax ENWW 134
- Use information pages 136
- Configure e-mail alerts 138
- Use the embedded Web server 141
- Embedded Web server sections 142
- Use HP Web Jetadmin software 144
- Open the HP Printer Utility 145
- HP Printer Utility features 145
- Item Description 146
- Manage supplies 147
- HP fraud hotline and Web site 148
- Replace supplies and parts 149
- Clean the device 152
- Clean the scanner lid backing 153
- Clean the ADF 153
- 2. Open the ADF cover 154
- Clean the paper path 155
- Calibrate the scanner 156
- 11 Problem solving 157
- Problem-solving checklist 158
- Problem-solving flowchart 159
- Solve general device problems 162
- Control-panel message types 165
- Control-panel messages 166
- Common causes of jams 175
- Jam locations 176
- Jam recovery 177
- Clear jams 178
- Clear jams from the duplexer 184
- Solve repeated jams 185
- Clear stapler jams 187
- 5. Close the stapler door 189
- ENWW Clear stapler jams 177 189
- Solve print-quality problems 190
- Light print (partial page) 192
- Light print (entire page) 192
- Dropouts 193
- Gray background 194
- Toner smear 194
- Loose toner 195
- Repeating defects 195
- Repeating image 195
- Misformed characters 196
- Page skew 196
- Curl or wave 197
- Wrinkles or creases 197
- Vertical white lines 198
- Tire tracks 198
- White spots on black 198
- Scattered lines 199
- Blurred print 199
- Random image repetition 200
- Solve copy problems 202
- Media-handling problems 203
- ENWW Solve copy problems 193 205
- Performance problems 206
- Solve fax problems 207
- Solve receiving problems 208
- ENWW Solve fax problems 197 209
- Solve e-mail problems 210
- Solve Linux problems 214
- Solve PostScript problems 215
- A Supplies and accessories 217
- Order parts 218
- Part numbers 219
- Stapler accessories 220
- Print media 220
- ENWW Part numbers 209 221
- B Service and support 223
- HP Customer Care 226
- ENWW HP Customer Care 215 227
- HP maintenance agreements 228
- Extended warranty 229
- C Specifications 231
- Table C-1 Printer dimensions 232
- Table C-3 Power requirements 232
- Acoustic emissions 233
- Operating environment 233
- D Regulatory information 235
- FCC regulations 236
- Material restrictions 238
- European Union 239
- For more information 240
- Telecom statement 241
- Declaration of conformity 242
- Safety statements 243
- EMI statement (Taiwan) 244
- Laser statement for Finland 244
- Overview 246
- Install memory 247
- Check DIMM installation 251
- Enable memory for Windows 252
- Glossary 255
- 256 Index ENWW 268
- CC476-90901 270
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