Hp 6700 User Manual

OFFICEJET 6700User Guide

Printer specifications...139Physical specif

Solve copy problemsIf the following topics do not help, see HP support for information about HP support.•No copy came out•Copies are blank•Documents a

Documents are missing or faded• Check the mediaThe media might not meet Hewlett-Packard media specifications (for example, themedia is too moist or to

Copy defects are apparent• Vertical white or faded stripesThe media might not meet Hewlett-Packard media specifications (for example, themedia is too

Paper mismatchCheck the settingsVerify that the loaded media size and type matches the control panel settings.Solve scan problemsTIP: You can visit th

Part of the document did not scan or text is missing• Check the original◦ Make sure that you loaded the original correctly. For more information, see

◦ If you are using a separate OCR (optical character recognition) program, the OCRprogram might be linked to a word-processing program that does not p

◦ Make sure that the resolution and color settings are correct for the type of scan job.◦ For best results, use the scanner glass for scanning rather

• Unwanted linesInk, glue, correction fluid, or an unwanted substance might be on the scanner glass.Try cleaning the scanner glass. For more informati

This section contains the following topics:•The "Fax Hardware Test" failed•The "Fax Connected to Active Telephone Wall Jack" test

The "Fax Connected to Active Telephone Wall Jack" test failedSolution:• Check the connection between the telephone wall jack and the printer

Environmental product stewardship program...157Paper use...

Figure 8-1 Back view of the printer121 Telephone wall jack2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE&quo

port labeled 1-LINE on the back of the printer, and the other end to your telephonewall jack, as shown in the illustration.121 Telephone wall jack2 Us

The "Dial Tone Detection" test failedSolution:• Other equipment, which uses the same phone line as the printer, might be causingthe test to

The "Fax Line Condition" test failedSolution:• Make sure you connect the printer to an analog phone line or you cannot send orreceive faxes.

example, you cannot use the printer for faxing if an extension phone is off the hook,or if you are using a computer dial-up modem to send email or acc

that carries phone accessories. You also need another phone cord, which can bea standard phone cord that you might already have in your home or office

The printer is having problems sending a manual faxSolution:NOTE: This possible solution applies only in the countries/regions that receivea 2-wire ph

The printer cannot receive faxes, but can send faxesSolution:• If you are not using a distinctive ring service, check to make sure that theDistinctive

◦ Disconnect the answering machine and then try receiving a fax. If faxing issuccessful without the answering machine, the answering machine might bec

Fax tones are recorded on my answering machineSolution:• When you have an answering machine on the same phone line you use for faxcalls, try connectin

DNetwork setupSet up the printer for wireless communication...196Before you begin

The computer cannot receive faxes (Fax to PC and Fax to Mac)Cause: The computer selected to receive faxes is turned off.Solution: Make sure the comput

• If you are using HP ePrint, check the following:◦ Make sure the printer’s email address is correct.◦ Make sure that the printer’s email address is t

◦ Inspect the ends of the memory device for dirt or material that closes a hole orspoils a metal contact. Clean the contacts with a lint-free cloth an

Solve wireless problemsThis section provides information about solving problems you might encounter whenconnecting the printer to your wireless networ

TIP: If the Wireless Network Test indicates the signal is weak, try moving the printercloser to the wireless router.Advanced wireless troubleshooting

To check a wireless connection1. Make sure that your computer's wireless has been turned on. For more information,see the documentation that came

A: Make sure the printer is on the network1. If the printer supports Ethernet networking and is connected to an Ethernet network,make sure an Ethernet

If you are able to access the EWS, but are still unable to use the printer even with thefirewall turned off, try enabling the firewall software to rec

you have difficulties printing or connecting to the printer, make sure the correct versionof the printer driver is set as the default.1. Click Start,

Mac OS X1. Open HP Utility. For more information, see HP Utility (Mac OS X).2. Click the Applications icon on the toolbar, double-click HP Setup Assis

1 Get startedThis guide provides details about how to use the printer and how to resolve problems.•Accessibility•Eco•Understand the printer parts•Use

NOTE: At this time, some portions of this site are not available in all languages.Solve printer management problemsThis section provides solutions to

Check the printer IP address• To check the IP address of the printer, obtain the IP address by printing a networkconfiguration page. Touch (right arr

Check the ink cartridgesMake sure that all of the ink cartridges are firmly installed and aligned in their correct,color-coded slot. A correctly insta

◦ Make sure the printer is installed on the same subnet as the computers that usethe printer.◦ If the installation program cannot discover the printer

If you need to call HP, it is often useful to print the printer status report before calling.1231. Printer Information: Shows printer information (suc

help troubleshoot network connectivity problems. If you need to call HP, it is often usefulto print this page before calling.12341. General Informatio

• SLP: Service Location Protocol (SLP) is an Internet standard network protocolthat provides a framework to allow networking applications to discover

To clear a jam inside the printer1. Remove all media from the output tray.CAUTION: Trying to clear a paper jam from the front of the printer can damag

c. Move the carriage to the left, locate any jammed media inside the printer on theright side of the carriage, free any paper scraps or wrinkled media

3. Gently pull the paper out of the rollers.CAUTION: If the paper tears when you are removing it from the rollers, checkthe rollers and wheels for tor

EcoHewlett-Packard is committed to providing quality products in an environmentally soundmanner. Design for recycling has been incorporated into this

A Technical informationThis section contains the following topics:• Warranty information•Printer specifications•Regulatory information• Environmental

Hewlett-Packard limited warranty statementA. Extent of limited warranty 1. Hewlett-Packard (HP) warrants to the end-user customer that the HP prod

Ink cartridge warranty informationThe HP cartridge warranty is applicable when the product is used in its designated HP printing . Thiswarranty does n

Printer specificationsThis section contains the following topics:• Physical specifications• Product features and capacities• Processor and memory spec

Feature CapacityFont support US fonts: CG Times, CG Times Italic, Universe,Universe Italic, Courier, Courier Italic, LetterGothic, Letter Gothic Itali

• Citrix XenServer 5.5• Mac OS X v10.5, v10.6, v10.7• Microsoft Windows 2003 Server Terminal Services• Microsoft Windows 2003 Server Terminal Services

Understand supported sizesMedia sizeInput tray ADF DuplexerStandard media sizes10x15cm* 2L U.S. Letter (216 x 279 mm; 8.5 x 11inches)8.5 x 13 inc

Media size Input tray ADF DuplexerJapanese Envelope Chou #4 (90 x 205mm; 3.5 x 8.1 inches) CardsIndex card (76.2 x 127 mm; 3 x 5 inches) Index car

* These sizes can be used for borderless printing.** The printer is compatible with plain and inkjet hagaki from Japan Post only. It is not compatible

Set minimum marginsThe document margins must match (or exceed) these margin settings in portrait orientation.1 2234134Media (1) Leftmargin(2) Rightmar

Understand the printer partsThis section contains the following topics:•Front view•Printing supplies area•Back viewFront view12356849710111 Automatic

• Several kinds of media require a specific orientation when you print on both sides of a page.These include letterhead, preprinted paper, and paper w

Scan specifications• Integrated OCR software automatically converts scanned text to editable text• Twain-compliant interface (Windows) and Image Captu

Electrical specificationsPower supplyUniversal power adapter (external)Power requirementsInput voltage: 100 to 240 VAC, 50/60 HzOutput voltage: +32V/+

Regulatory informationThe printer meets product requirements from regulatory agencies in your country/region.This section contains the following topic

FCC statementFCC statementThe United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to

VCCI (Class B) compliance statement for users in JapanNotice to users in Japan about the power cordNoise emission statement for GermanyGeräuschemissio

Notice to users of the U.S. telephone network: FCC requirementsNotice to users of the U.S. telephone network: FCC requirementsThis equipment complies

Notice to users of the Canadian telephone networkNote à l’attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian t

European Union Regulatory NoticeProducts bearing the CE marking comply with the following EU Directives:• Low Voltage Directive 2006/95/EC• EMC Direct

Regulatory information for wireless productsThis section contains the following regulatory information pertaining to wireless products:• Exposure to r

Printing supplies areah2311 Ink cartridge access door2 Ink cartridges3 PrintheadNOTE: Printing supplies should be kept in the printer to prevent possi

Notice to users in TaiwanAppendix A156 Technical information

Environmental product stewardship programHewlett-Packard is committed to providing quality products in an environmentally sound manner.Design for recy

Disposal of waste equipment by users in private households in the European UnionDisposal of Waste Equipment by Users in Private Households in the Euro

Power consumptionHewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualifiedto the U.S. Environmental Protection Age

EU battery directiveEuropean Union Battery DirectiveThis product contains a battery that is used to maintain data integrity of real time clock or prod

RoHS notices (China only)Toxic and hazardous substance tableRoHS notices (Ukraine only)Environmental product stewardship program 161

Third-party licensesLICENSE.aes-pubdom--crypto---------------------/* rijndael-alg-fst.c * * @version 3.0 (December 2000) * * Optimised ANSI C code fo

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OFMERCHANTABI

This package is an SSL implementation writtenby Eric Young ([email protected]).The implementation was written so as to conform with Netscapes SSL.This

ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THEPOSSIBILITY OF SUCH DAMAGE.The licence and distribution terms for any public

Use the printer control panelThis section contains the following topics:•Overview of buttons and lights•Control panel display icons•Change printer set

ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUTNOT LIMITED TO, PROCUREMEN

"This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)"THIS SOFTWARE IS

* may be used to endorse or promote products derived from this software* without specific prior written permission. ** THIS SOFTWARE IS PROVIDED BY TH

Third-party licenses 169

B HP supplies and accessoriesThis section provides information on HP supplies and accessories for the printer. The information issubject to changes, v

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. Whenyou receive a low-ink warning message, consider having a rep

C Additional fax setupAfter completing all the steps in the getting started guide, use the instructions in this section tocomplete your fax setup. Kee

Portugal Russia Saudi ArabiaSingapore Spain TaiwanThailand USA VenezuelaVietnam If you are unsure which kind of telephone system you have (serial o

• Answering machine: An answering machine that answers voice calls at the same phonenumber you use for fax calls on the printer.• Voice mail service:

Other equipment or services sharing your fax line Recommended faxsetupDSL PBX Distinctive ringserviceVoicecallsComputerdial-upmodemAnsweringmachineVoi

Control panel display iconsIcon PurposeShows that a wired network connection exists.Shows that a wireless network connection exists. The signal streng

To set up the printer with a separate fax line1. Using the phone cord supplied in the box with the printer, connect one end to your telephonewall jack

3 Use the phone cord supplied in the box with the printer to connect to the1-LINE port.You might need to connect the supplied phone cord to the adapte

Case D: Fax with a distinctive ring service on the same lineIf you subscribe to a distinctive ring service (through your telephone company) that allow

3. Change the Distinctive Ring setting to match the pattern that the telephone company assignedto your fax number.NOTE: By default, the printer is set

To set up the printer with a shared voice/fax line1. Using the phone cord supplied in the box with the printer, connect one end to your telephonewall

Back view of the printer121 Telephone wall jack2 Use the phone cord supplied in the box with the printer to connect to the1-LINE port.You might need t

NOTE: If you have a computer dial-up modem, your computer dial-up modem shares the phoneline with the printer. You cannot use both your modem and the

4. If your modem software is set to receive faxes to your computer automatically, turn off thatsetting.NOTE: If you do not turn off the automatic fax

NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on thefront and two RJ-11 ports on the back. Do not use a 2–lin

Example of a parallel splitterTo set up the printer on the same phone line as a computer with two phone portsBack view of the printer543211 Telephone

TIP: If the printer is connected to a computer, you can also change the printersettings using HP software tools available on your computer, such as th

5. If your modem software is set to receive faxes to your computer automatically, turn off thatsetting.NOTE: If you do not turn off the automatic fax

You might need to connect the supplied phone cord to the adapterprovided for your country/region.5 DSL/ADSL modem6 Computer7 TelephoneNOTE: You need t

Case I: Shared voice/fax line with answering machineIf you receive both voice calls and fax calls at the same phone number, and you also have ananswer

4. (Optional) If your answering machine does not have a built-in phone, for convenience you mightwant to connect a phone to the back of your answering

To set up the printer on the same phone line as a computer with two phone portsBack view of the printer13276 5 41 Telephone wall jack2 "IN"

5. (Optional) If your answering machine does not have a built-in phone, for convenience you mightwant to connect a phone to the back of your answering

You might need to connect the supplied phone cord to the adapterprovided for your country/region.5 DSL/ADSL modem6 Computer7 Answering machine8 Teleph

fax; if there are no fax tones, the printer stops monitoring the line and your answering machine canrecord a voice message.If you use the same phone l

1 Telephone wall jack2 Use the phone cord supplied in the box with the printer to connect to the1-LINE portYou might need to connect the supplied phon

Sweden www.hp.se/faxconfigNorway www.hp.no/faxconfigNetherlands www.hp.nl/faxconfigBelgium (Dutch) www.hp.be/nl/faxconfigBelgium (French) www.hp.be/fr

HP Digital SolutionsThe printer includes a collection of digital solutions that can help you simplify andstreamline your work.Scan to ComputerYou can

DNetwork setupYou can manage network settings for the printer through the printer control panel as described inthe next section. Additional advanced s

TIP: If you are using a computer running Windows, HP provides a tool called HP Home NetworkDiagnostic Utility that can help retrieve this information

To connect the printer using the Push Button Method1. On the printer control panel, touch (right arrow), touch Setup, and then touch Network.2. Touc

Follow the instructions for your operating system.Windows1. On the computer desktop, click Start, select Programs or All Programs, click HP, select yo

Overview of security settingsTo help improve the security of the wireless network and prevent unauthorized access, the printersupports many common typ

• Turn off administrative access over wireless if possible. If you do this, you need to connect tothe router with a wired Ethernet connection when you

• Change IP settings• Reset network settingsSet link speedYou can change the speed at which data is transmitted over the network. The default isAutoma

Uninstall and reinstall the HP softwareIf your installation is incomplete, or if you connected the USB cable to the computer before promptedby the HP

E Printer management toolsThis section contains the following topics:• Toolbox (Windows)•HP Utility (Mac OS X)•Embedded web serverToolbox (Windows)The

if you have configured the EWS language, a cookie helps remember which language you haveselected so that the next time you access the EWS, the pages a

Depending on your country/region, some of these papers might not be available.HP Brochure PaperHP Professional PaperThese papers are glossy-coated or

F How do I?• Get started• Print•Scan•Copy• Fax•Web Services•Work with ink cartridges• Solve a problem206 How do I?

G Errors (Windows)Fax memory fullIf Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the printer hasa problem (such as

NOTE: If the cartridge is identified in the message as incompatible, see Order printing suppliesonline for information about obtaining cartridges for

For instructions on clearing jams, as well as more information about how to avoid jams, see Clearjams.The printer is out of paperThe default tray is e

TIP: When completely closed, most doors and covers snap into place.If the problem persists after you’ve securely closed all doors and covers, contact

Using Genuine HP Cartridges has its RewardsHP rewards loyal customers for using genuine HP supplies. Click the button below the message toview Rewards

Use color ink only?The black cartridge is out of ink.Solutions: To temporarily replace black with color, click Use Color Only. Black will be simulated

To temporarily replace black with color, click Cancel Print and re-send the print job. The Use colorink only? message appears before the job prints. T

IndexAaccessibility 3, 9accessoriesprinter status report 130warranty 137acoustic emissions 148ADF (automatic documentfeeder)load originals 20media siz

dots or streaks, troubleshootcopies 98dots, troubleshootscan 103double-sided printing 36driverwarranty 137DSL, fax setup withparallel phone systems 17

Recommended papers for photo printingFor the best print quality, HP recommends using HP papers that are specifically designedfor the type of project y

Hhardware, fax setup test 104head 92header, fax 60Help 14Hewlett-Packard Companynotices 3HP Utility (Mac OS X)opening 204humidity specifications 147Ii

view and print settings 201wireless communicationsetup 196wireless settings 130noise information 148OOCRedit scanned documents 40troubleshoot 100opera

error, fax 66fax test failed 103print quality 90printhead 92reprintfaxes from memory 52right navigation button 13rings to answer 60Ssavefaxes in memor

port connection, failed 105setup 195telephone wall jack 105textcannot be edited after scan,troubleshoot 100incompletely filled oncopies 98missing from

220

Podręcznik użytkownika© 2012 Hewlett-Packard Development Company, L.P.www.hp.com/go/customercare

◦ Media with cutouts or perforations◦ Media that is heavily textured, embossed, or does not accept ink well◦ Media that is too lightweight or stretche

Load an original in the automatic document feeder (ADF)You can copy, scan, or fax a document by placing it in the automatic document feeder(ADF).CAUTI

Load mediaThis section provides instructions for loading media into the printer.This section contains the following topics:•Load standard-size media•L

5. Lower the output tray.6. Pull out the tray extender.Load envelopesTo load envelopesUse these instructions to load an envelope.1. Lift the output tr

5. Lower the output tray.6. Pull out the tray extender.Load cards and photo paperTo load cards and photo paperUse these instructions to load photo pap

Load custom-size mediaTo load custom-size mediaUse these instructions to load custom-size media.CAUTION: Use only custom-size media that is supported

▲ Insert the USB storage device.NOTE: If your USB device does not fit into this port due to size limitations, or if theconnector on the device is shor

HP Officejet 6700 e-All-in-One seriesUser Guide

3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glasscleaner. Dry the glass with a dry, soft, lint-free cloth.CA

cover to access the pick assembly inside the automatic document feeder, clean the rollersor separator pad, and then close the cover.To clean the rolle

TIP: To enable the printer to automatically check for updates, touch Settings, touchProduct Updates, touch Auto Update, and then touch Automatically.T

2PrintMost print settings are automatically handled by the software application. Change thesettings manually only when you want to change print qualit

3. Make sure the printer you want to use is selected.4. To change settings, click the button that opens the Properties dialog box.Depending on your so

3. Make sure the printer you want to use is selected.4. To change settings, click the button that opens the Properties dialog box.Depending on your so

Print on envelopes (Windows)1. Load envelopes print-side down in the tray. For more information, see Load media.2. On the File menu in your software a

Print photos on photo paper (Windows)1. Load paper in the tray. For more information, see Load media.2. On the File menu in your software application,

7. If necessary, change the photo and color options:a. Click the disclosure triangle beside Color Options and select the appropriatePhoto Fix options:

7. Under Destination Paper Size, click Scale to fit paper size, and then select thecustom size.8. Select any other print settings that you want, and t

Copyright information© 2012 Copyright Hewlett-PackardDevelopment Company, L.P.Edition 1, 1/2012Hewlett-Packard CompanynoticesThe information contained

6. In the Borderless Printing option, click Print Borderless, and then click the OKbutton.7. In the Media drop-down list, select the appropriate paper

3. With a document open, click Print on the File menu, and then under the Print onBoth Sides options on the Layout tab, select either Flip on Long Edg

3 ScanYou can use the printer’s control panel to scan documents, photos, and other originalsand send them to a variety of destinations, such as a fold

1. Load your original print-side down in the right-front corner of the glass or in the ADF.For more information, see Load an original on the scanner g

NOTE: If you are unable to open Webscan in the EWS, your network administratormight have turned it off. For more information, contact your network adm

OrSelect the Save as PDF shortcut from the list,and then select Searchable PDF (.pdf) fromthe File Type drop-down menu.4. To start the scan, click Sca

• Make sure the text on the document is clear.To successfully convert the document to editable text, the original must be clear andof high quality. Th

4CopyYou can produce high-quality color and grayscale copies on a variety of paper types andsizes.NOTE: If you are copying a document when a fax arriv

You can use these settings for single copy jobs, or you can save settings to be used asdefaults for future jobs.To change copy settings for a single j

5FaxYou can use the printer to send and receive faxes, including color faxes. You canschedule faxes to be sent at a later time and set up speed-dials

Contents1 Get startedAccessibility...

TIP: You can also send a fax manually from a phone or by using monitor dialing.These features allow you to control the pace of your dialing. They are

Mac OS X1. Open the document on your computer that you want to fax.2. From the File menu in your software application, click Print.3. Select the print

4. If the recipient answers the telephone, you can engage in a conversation beforesending your fax.NOTE: If a fax machine answers the call, you will h

you can immediately remove the originals from the document feeder tray or scannerglass.NOTE: You can only send a black-and-white fax from memory.To se

To cancel a scheduled fax1. Touch the Send Fax Later message on the display.– OR –Touch Fax, and then select Fax Options or Fax Settings.2. Touch Canc

Receive a faxYou can receive faxes automatically or manually. If you turn off the Auto Answer option,you must receive faxes manually. If you turn on t

4. If you are currently on the phone with the sender, instruct the sender to press Starton their fax machine.5. When you hear fax tones from a sending

NOTE: After the memory becomes full, the oldest, printed faxes are overwritten asnew faxes are received. If all the stored faxes are unprinted, the pr

4. Touch On (Print and Forward) to print and forward the fax, or select On(Forward) to forward the fax.NOTE: If the printer is not able to forward the

numbers to determine if the call should be blocked. If the number matches a number inthe blocked fax numbers list, the fax is not printed. (The maximu

Print brochures...30Print brochu

Print a Junk Fax ReportUse the following procedure to print a list of blocked junk fax numbers.To print a Junk Fax Report1. Touch (right arrow), and

To set up Fax to Mac (Mac OS X)1. Open HP Utility. For more information, see HP Utility (Mac OS X).2. Click the Applications icon on the HP Utility to

TIP: In addition to creating and managing speed-dial entries from the printer’s controlpanel, you can also use tools available on your computer, such

1. On the printer’s control panel, touch (right arrow), and then touch Setup.2. Touch Fax Setup, and then select Speed Dial Setup.3. Touch Group Spe

• Set the fax speed•Set the fax sound volumeConfigure the fax headerThe fax header prints your name and fax number on the top of every fax you send. H

monitors the line. If the printer detects fax tones, it receives the fax. If the call is a voicecall, the answering machine records the incoming messa

5. A message appears stating that this setting should not be changed unless you havemultiple numbers on the same telephone line. Touch Yes to continue

If you use one of the following, setting the fax speed to a slower speed might be required:• An Internet phone service• A PBX system• Fax over Interne

NOTE: HP does not guarantee that the printer will be compatible with all digitalservice lines or providers, in all digital environments, or with all d

NOTE: Ensure that the printheads and ink cartridges are in good conditions andinstalled properly. For more information, see Work with ink cartridges.T

Receive a fax...51Receive a f

Print fax error reportsYou can configure the printer so that it automatically prints a report when there is an errorduring transmission or reception.T

Print the details of the last fax transactionThe Last Fax Transaction report prints the details of the last fax transaction to occur.Details include t

6 Web ServicesThe printer offers innovative, web-enabled solutions that can help you quickly access theInternet, obtain documents, and print them fast

Set up Web ServicesTo set up Web Services, complete the following steps.NOTE: Before you set up Web Services, make sure you are connected to theInter

Set up Web Services using the embedded web serverYou can use the printer’s embedded web server (EWS) to set up and manage WebServices.To set up Web Se

From the Home screen, touch (HP ePrint).The email address for the printer appears on the display.TIP: To print the email address, touch Print.Turn o

Remove Web ServicesTo remove Web Services, complete the following steps:1.On the printer’s control panel display, touch (HP ePrint), and then touchSe

7 Work with ink cartridgesTo ensure the best print quality from the printer, you need to perform some simplemaintenance procedures. This section provi

Check the estimated ink levelsYou can check the estimated ink levels from the printer software or from the printer controlpanel. For information about

Replace the ink cartridgesNOTE: For information on recycling used ink supplies, see HP inkjet suppliesrecycling program.If you do not already have rep

Use Web Services...70HP ePrint...

Make sure that you insert the ink cartridge into the slot that has the same coloredletter as the color you are installing.6. Repeat steps 3 through 5

If you are concerned about providing this anonymous information, you can make thisinformation inaccessible by turning off the memory chip's abili

8 Solve a problemThe information in this section suggests solutions to common problems. If your printer isnot operating correctly and these suggestion

Obtain electronic supportTo find support and warranty information, go to the HP web site at www.hp.com/go/customercare. This website provides informat

• Messages that appear when the situation occurs• Answers to these questions:◦ Has this situation happened before?◦ Can you re-create it?◦ Did you add

For the most current list of telephone support numbers, see www.hp.com/go/customercare. This website provides information and utilities that can help

After the phone support periodAfter the phone support period, help is available from HP at an additional cost. Help mayalso be available at the HP onl

• Blank or partial page printed•Something on the page is missing or incorrect•Placement of the text or graphics is wrongThe printer shuts down unexpec

correctly. To resolve this, uninstall the HP software completely, and then reinstall the HPsoftware. For more information, see Uninstall and reinstall

NOTE: The printer can operate with one or more depleted cartridges. However,printing with depleted cartridges slows the printer and affects the qualit

Solve scan problems...99Scanner did nothi

Check the media settings• Make sure you select the correct print quality settings in the printer driver for the medialoaded in the trays.• Make sure t

Check the media size• Content on a page might be cut off if the document size is larger than the media thatyou are using.• Make sure the media size se

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printerservice or repairs required as a result of using a non-HP supply are n

Solution 3: Check the paper loaded in the input traySolution: Make sure the paper is loaded correctly and that it is not wrinkled or toothick.• Load p

Solution 5: Check the print settingsSolution: Check the print settings.• Check the print settings to see if the color settings are incorrect.For examp

67006700If defects are seen on the Print Quality Diagnostic report, follow the steps below:1. If the lines in Test Pattern 1 are not straight and conn

prints, a Print Quality Diagnostic page can help you determine if the printing systemis working correctly.Solution 7: Contact HP supportSolution: Cont

To clean the printhead from the control panel1. Load Letter, A4, or Legal unused plain white paper into the main input tray. For moreinformation, see

3. From the Device Services tab, click the icon to the left of Align Printheads.4. Follow the onscreen instructions.To align the printhead from HP Uti

Media is not coming out correctly• Make sure the output tray extender is fully extended; otherwise, printed pages mayfall off the printer.• Remove exc