3
Cell Policy
In some cases, a plasma panel may have cells that do not
operate properly. This is common to all plasma displays
used in products supplied by all vendors and is not specific
to this product.
Cells not operating properly can be categorized into three
types:
•
Non-lighting cell: the cell is always off
•
Non-extinguishing cell: the cell is always on
•
Flickering cell: the cell is flickering
HP allows up to 8 cells total to exhibit one of the states listed
above.
Installation
If you intend to mount your TV using a wall mounting
bracket or if you install your TV in a recessed wall cavity,
HP recommends using a qualified installation service.
Damage resulting from a custom installation is not covered
under warranty. The warranty does not cover uninstalling or
reinstalling a custom installation of your TV. You may need to
have your TV removed from the wall or recessed area
before a service technician arrives for warranty repair or
replacement.
Warranty and License Information
If Necessary: Get Repair
In-Home Service
If your TV has been diagnosed with an internal component
issue, we can schedule a convenient time for a qualified
service technician to come and repair your product. This
service is included as part of your product warranty.
Advanced Unit Replacement
If a bench repair is required to fix your product, HP will
arrange to have a replacement unit delivered to you and
will pick up your defective TV. We pay for the round-trip
shipping and handling. This service is free for the duration
of the hardware warranty period.
Protect Your Investment
Obtaining a Warranty Upgrade
Upgrade your standard factory warranty to two or three
years with an extended service plan. Service coverage
begins on product purchase date and you must purchase the
service within the first year after purchasing the TV.
For more information please visit
US Only
http://www.hp.com/home/ownerservices
or call: 1-866-234-1377
HP Out-of-Warranty Support Options
Even after your warranty has ended, HP can still provide
you with service and support options for a fee:
•
For Visa and MasterCard holders in the United States or
calls from Canada, please call 1-(800)-474-6836
[1-(800) HP invent]
*Prices are subject to change without notice and may vary
based on your product.
Fees are charged to your Visa or MasterCard.
Recycle — HP Planet Partners
HP is sensitive to the environment and has a program, Planet
Partners, to make it simple for us to reclaim your old product
for recycling. HP will help you recycle your old equipment
even if it is not an HP product; we take back all makes and
models. Visit our Web site to find out how easy it is to
recycle: http://www.hp.com/recycle
The Legal Language
Hardware Limited Warranty
Original Systems — 1 year
Technical phone assistance to diagnose
potential hardware issues —
1 year
General Terms
This HP Hardware Limited Warranty gives you, the customer,
express limited warranty rights from HP, the manufacturer.
Please refer to HP’s Web site for an extensive description of
your limited warranty entitlements. In addition, you may also
have other legal rights under applicable local law or special
written agreement with HP.
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