HP ENWW User's Guide download pdf (Page 28)

Frequently asked questions

Question Answer

If I upgrade my ePrint software from version 1, will my

personalized settings stay the same?

No. For Windows and Mac you will have to re-register the

ePrint software. For Windows, you will lose printers manually

added using the printer’s ID including any custom names you

applied to printers in your list.

What recommendations does HP provide for selecting a print

driver for my HP product?

HP recommendation is based upon your print needs. The

following should help:

●

HP ePrint software is recommended for mobile users who

need basic, easy, and every-day printing, at home, in

the office, or on the go. ePrint enables print to Web-

connected printers located anywhere in the world.

Wherever you are, you can locate nearby public print

locations. When not on the road, you can discover

printers on your local network, wired or wireless direct,

to a large selection of HP supported printers.

●

The HP Universal Print Driver is targeted for the managed

enterprise environment. The HP UPD is a single driver

that supports printing to most HP office printers offering

key functionality required for everyday office printing.

●

HP product specific drivers allow full featured print to

one specific device type.

●

HP product specific drivers that ship in-box with the

Microsoft operating system offer limited features, with

easy access to installation that offers basic print

functionality features to a limited set of HP printers.

If HP ePrint software is already installed, may I run setup.exe? If HP ePrint is already installed, and setup.exe is run again, it

will launch the uninstaller.

During installation, which port do I use? You will only be asked to assign a port if you are installing

using Microsoft print tools, assuming the print driver is already

added to the Microsoft driver store. It does not matter which

port you select because HP ePrint will create a new port. If the

port assignment is changed after install, HP ePrint still prints to

the printer IP address/hostname, even if the printer is not

assigned to the IP port.

Can HP ePrint be installed via Point and Print? HP ePrint is not supported for PnP installs, by design.

However, this does not prevent using Microsoft settings/tools

allowing users to share an installed HP ePrint print queue.

When a host connects to the shared queue it will not work

and displays errors: Failed to open [ipaddress/

hostname], retrying or Operation could not be

completed.

Can I install both the x32 and x64 driver onto an x64 system? Yes, this is possible using Microsoft tools. However, this serves

no purpose because HP ePrint Mobile does not support the

Point and Print/server based print path (in other words, these

is no reason for having both x32 and x64 drivers assigned to

a print object).

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