HP BD340I User Manual download pdf (Page 16)

ENGLIS

TROUBLESHOOTING

If you have trouble during installation or use of your BD drive, please refer to the following

information.

Read Problems

Symptom Possible Cause Solution

No power  Ensure that the power cord is connected

securely (at all connections).

Does not operate

SATA cable not properly

connected

 Ensure that the SATA cable and

connectors are not damaged (check the

pins carefully), and that both sides are

connected.

Power cable not properly

connected

 Ensure that the power cord is connected

securely (at all connections).

BD drive can not be

recognized

SATA cable not properly

connected

 Ensure that the SATA cable and

connectors are not damaged (check the

pins carefully), and that both sides are

connected.

Unbalanced disc loaded  Replace the disc with another. Excessive noise when

reading a disc

Sticker or label attached to

the surface

 Detach the sticker/label carefully,

ensuring that you don’t scratch the disc.

Drive locked by software  Wait until the software activity is

finished; or

 Stop the software activity and then press

eject.

Cannot open the tray

(Eject)

Disc set incorrectly in tray  Turn off power to the drive, then insert a

small stick or paper clip into the

emergency eject hole to eject the tray.

"Load Contents" or "Import

Session" was not selected

during write process

 Make sure you properly select “import

previous sessions” when writing new

data to the disc.

Defective or damaged disc  Always use high-quality media.

 Always handle discs with care and keep

them clean. Deep scratches, fingerprints,

or other contaminants on a disc’s surface

can make it unreadable.

Cannot read a previous

session of a CD-RW

disc that has been

written to at least twice

Disc inserted upside down  Remove the disc from the tray and

reinsert it label side up.

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HP BD340I User Manual Page 16

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