Configure to Order Program Information - Future support, No CTO Available at Launch
Configure to Order Program Information - Future support, No CTO Available at LaunchConfigure to Order Program Information - Future support, No CTO Available at Launch
Configure to Order Program Information - Future support, No CTO Available at Launch
Warranty
WarrantyWarranty
Warranty
Three-year limited warranty
Three years parts exchange
Next Business day delivery
Enclosures, Hard drives, and Options for the MSA2000sa carry their own warranty. Refer to HP's Limited
Warranty Statement for more information.
The MSA2000sa has been designed with customer self repairable parts to minimize repair time and
provide greater flexibility in performing defective parts replacement. Please refer to HP's limited warranty
Statement and parts replacement instructions for further details.
http://h18006.www1.hp.com/products/storageworks/warranty.html
Products included in various Kits carry their own individual warranties.
NOTE:
NOTE:NOTE:
NOTE:
The warranty of the hard drive options purchased with the MSA2000sa product is different for
SAS hard drives versus SATA hard drives. SAS hard drive options have a three year warranty and SATA
hard drives options have a one year warranty. Reference HP's communication for further details:
http://www.hp.com
go to search, enter CN0089W
Warranty Upgrade
Warranty UpgradeWarranty Upgrade
Warranty Upgrade
Options
OptionsOptions
Options
Response - Upgrade on-site response from next business day to same day 4-hour response or 6
Hour Call To Repair
Coverage - Extend hours of coverage from next business day to 9 hours x 5 days to 24 hours x 7
days
Duration Select duration of coverage for a period of 1, 3, 4 or 5 years
HP Care Pack Information
HP Care Pack InformationHP Care Pack Information
HP Care Pack Information
HP Care Pack is defined as an upgrade to the product warranty attribute, available for a specific
duration and hours of coverage.
HP Care Pack is not available for less than the product's warranty duration.
HP Care Pack is available for sale anytime during the warranty period for most products, but the
commencement date will be the same as the Warranty Start Date (delivery date to end user
customer). Proof of purchase may be required.
HP Care Pack services are prepaid.
For additional information on Product Services and HP Care Pack, as well as orderable part numbers,
please refer to the URL:
http://www.hp.com/hps/carepack/
.
If you have specific questions about availability or how to obtain services contact your local HP
representative. Contact information for your local area can be found at:
http://welcome.hp.com/country/us/en/contact_us.html
QuickSpecs
HP StorageWorks 2000sa Modular Smart Array
HP StorageWorks 2000sa Modular Smart ArrayHP StorageWorks 2000sa Modular Smart Array
HP StorageWorks 2000sa Modular Smart Array
Service and Support, HP Care Pack, and Warranty Information
DA - 13045 Worldwide — Version 1 — July 14, 2008
Page 9
(26 pages)
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