HP LASERJET 3020 User Manual

hp LaserJet 3020hp LaserJet 3030use

Korean EMI statement ...139Australia ...

Device does not turn onTry the tips in this section if the device does not turn on.Is power reaching the device?● If you are using a power strip, make

The device control panel display has black lines or dots, orbecomes blankCAUTIONStatic electricity can cause unexpected black lines or dots to appear

Pages print but are totally blankTry the tips in this section if pages exit the device, but have nothing printed on them.Is the sealing tape still in

Pages did not printTry these tips when the device does not print any pages.Does a message appear on your computer screen?See Onscreen error messages a

Pages printed, but a problem existsTry these tips when pages are printed on, but a problem exists.Is the print quality poor?See Print quality is unacc

Onscreen error messages appearIf the following messages appear onscreen, use the appropriate procedures to remedy theproblem.Printer not responding/er

Paper-handling problems existUse the tips in this section when the device experiences paper-handling problems.Print is skewed (crooked)Are the media g

Printed page is different from what appears onscreenTry the tips in this section when what is printed on the page differs from what appearsonscreen.Is

Is the page format different from the format on another printer?If you used an older or different printer driver (printer software) to create the docu

Media jams occur in the printerOccasionally, media becomes jammed during a print job. Try the following remedies beforeyou attempt to clear the jam:●

1Getting to know your deviceUse these topics to acquaint yourself with your new HP LaserJet 3020 all-in-one orHP LaserJet 3030 all-in-one:●Identifying

NoteWhen clearing jams, including jams in the output bin, always push the print-cartridge-doorrelease to open the top cover, and remove the print cart

To clear other media jamsCAUTIONDo not use a sharp object, such as a pencil or scissors, to remove jammed media.If the media has jammed where it exits

Print quality is unacceptableThis section provides information about identifying and correcting print defects.NoteHewlett-Packard does not recommend t

Dropouts● A single sheet of media might be defective. Try reprinting the job.● The moisture content of the media is uneven or the media has moist spot

Gray background● Make sure that the priority input tray is in place.● Decrease the print density setting by using the HP toolbox. This decreases the a

Loose toner● For Windows printer drivers, select Type is: on the Paper tab or the Paper/Quality tab,and select the media that you are using. See Optim

Misformed characters● If characters are improperly formed, producing hollow images, the print media that you areusing might be too slick. Try a differ

Curl or wave● Check the media type and quality. Both high temperature and humidity can cause mediato curl. See Device media specifications for more in

Toner scatter outline● If large amounts of toner have scattered around the characters, the media might beresisting the toner. (A small amount of toner

Device control panel error messages appearThis section contains information about error messages that can appear on the device controlpanel display, a

Identifying the hp LaserJet 3020 all-in-one and hp LaserJet 3030all-in-oneUse the following illustrations to make sure that the package contents are c

Alert messagesAlert messages indicate that some action must be performed, such as adding print media orclearing a jam. When an alert message appears,

● Engine comm.error● Memory is lowTry again later● Page too complex[enter] to cont.● Settings clearedIf a warning message is related to a printing tas

No copy came outIs media loaded in the input tray?Load media in the device. See Loading originals to copy for more information.Is the original loaded

Copies are blank, or images are missing or fadedHas the sealing tape been removed from the print cartridge?The sealing tape might not have been remove

Copy quality is unacceptableThis section provides information about the following topics:● Preventing problems● Identifying and correcting copy defect

Media jams occur in the automatic document feeder (ADF)Occasionally, media becomes jammed during a copy, scan, or fax job.You are notified of a media

3. Lifting the green lever, rotate the pick mechanism until it stays open.4. Gently try to remove the page without tearing it. If you feel resistance,

8. Lower the green lever.9. Reinstall the cleanout part by inserting it as shown. Push down on the two tabs until thepart snaps into place. Install th

Copy defects are apparentVertical white or faded stripes● The media might not meet Hewlett-Packard media specifications (for example, the mediais too

Unwanted lines● Make sure that the priority input tray is in place.● Try cleaning the flatbed scanner. See Cleaning the outside of the device for inst

Package contents of the hp LaserJet 3030 all-in-one1 Print cartridge2 Power cord3 Getting started guide and support flyer4 150-sheet media input tray5

Scanned image is of poor qualityIs the original a second-generation photo or picture?Reprinted photographs, such as those in newspapers or magazines,

Part of the image did not scan Was the original loaded correctly?Make sure that you loaded the original correctly. See Loading originals to scan forin

The scan takes too longIs your resolution or color level set too high?If you set the resolution and color level too high, the scan job takes longer an

Error messages appearIf one of the following messages appears on the screen, use this information to remedy theproblem.Common scanning error messagesT

Scan quality is unacceptableThis section provides information about improving scan quality by preventing or correctingproblems.Preventing problemsThe

Too light or dark● Try adjusting the settings.Make sure you have the correct resolution and color settings. See Scanner resolution andcolor for more i

126 Chapter 8 Troubleshooting ENWW

ASpecificationsSee these sections for specifications information:●HP LaserJet 3020/3030 all-in-one series specifications●HP LaserJet 3030 all-in-one f

Item 110-volt models 220-volt modelsHeat outputDuring printing X BTU/hr X BTU/hrMinimum recommended circuitcapacity4.5 A 2.3 A1The values are subject

HP LaserJet 3020/3030 all-in-one series specificationsThe following table lists specifications for the HP LaserJet 3020/3030 all-in-one series.HP Lase

Device features of the hp LaserJet 3020 all-in-one and thehp LaserJet 3030 all-in-oneSpeed ●Prints and copies up to 15 pages per minute (ppm)Paper han

Scanner Duty Cycle2,000 single-sided items per monthScan resolution600 dpi colorAutomatic document feeder (ADF) input tray specificationsInput capacit

HP LaserJet 3030 all-in-one fax specificationsFax transmission speed3 seconds/page (ITU-T Test Image #1)Right/left margins for printed pages6.3 mm (0.

HP LaserJet 3020/3030 all-in-one series batteryBattery material Polycarbon Monoflouride LithiumBattery type Button or coin cell batteryQuantity per de

BRegulatory InformationSee these sections for regulatory information:●FCC regulations●Telephone consumer protection act (United States-hp LaserJet 303

FCC regulationsThis equipment has been tested and found to comply with the limits for a Class B digitaldevice, pursuant to Part 15 of the FCC rules. T

An FCC-compliant telephone cord and modular plug is provided with this equipment. Thisequipment is designed to be connected to the telephone network o

Telephone consumer protection act (United States-hp LaserJet3030 all-in-one only)The Telephone Consumer Protection Act of 1991 makes it unlawful for a

Regulatory information for the European Union countries/regions(hp LaserJet 3030 all-in-one only)This equipment has been designed to work in all of th

Safety statementsLaser safety statementThe Center for Devices and Radiological Health (CDRH) of the U.S. Food and DrugAdministration has implemented r

Laser statement for FinlandLASERTURVALLISUUSLUOKAN 1 LASERLAITEKLASS 1 LASER APPARATHP LaserJet 3020 / 3030 all-in-one series-laserkirjoitin on käyttä

Identifying the hardware componentsUse the following illustrations to identify the hardware components of your device:HP LaserJet 3020 all-in-one hard

AustraliaThis equipment complies with Australian EMC requirements.140 Appendix B Regulatory Information ENWW

Declaration of ConformityDeclaration of Conformityaccording to ISO/IEC Guide 22 and EN 45014Manufacturer’s Name: Hewlett-Packard CompanyManufacturer’s

Environmental product stewardship programProtecting the environmentHewlett-Packard Company is committed to providing quality products in an environmen

HP LaserJet printing suppliesIn many countries/regions, this product’s printing supplies (e.g., print cartridge, drum, fuser)can be returned to HP thr

Weight: approx. 1 gramLocation: on formatter PC board (one battery per product)User Removable: NoFor recycling information, you can contact http://www

Material safety data sheetsMaterial Safety Data Sheets (MSDS) can be obtained by contacting the HP LaserJet Suppliesweb site at http://www.hp.com/hpin

146 Appendix B Regulatory Information ENWW

CHP limited warranty statementHP LaserJet 3020 / 3030 all-in-one series ONE-YEAR LIMITEDWARRANTYHP PRODUCTHP LaserJet 3020 / 3030 all-in-one seriesDUR

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLYPERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY AND ARE IN ADDITION TO THE

DHP parts and accessoriesUse the following topics to find out about ordering parts and accessories for your device:●Ordering hp parts and accessories●

Identifying the device control panel components of the hp LaserJet3020 all-in-oneUse the following illustration to identify the device control panel c

Ordering hp parts and accessoriesHP parts and accessories chartsYou can increase the device’s capabilities with optional accessories and supplies. Use

Supplementary documentationProduct name Description Part numberGuidelines for Paper and OtherPrint MediaA guide to using paper and otherprint media wi

HP LaserJet print cartridgesThis section contains the following information about HP LaserJet print cartridges:●HP policy on non-hp print cartridges●S

Recycling print cartridgesSince 1990, the HP Printing Supplies Returns and Recycling Program has collected millionsof used LaserJet print cartridges t

154 Appendix D HP parts and accessories ENWW

EService and supportUse these topics to learn about obtaining device service and support:●Obtaining hardware service●Extended warranty●Service informa

Obtaining hardware serviceNoteWarranty service and support options might vary depending on your country/region. Foradditional support information, vis

To remove the media input trayNoteYou might need to remove the media input tray to return the device. Use the followinginstructions to remove the medi

Extended warrantyIn most countries/regions, HP CarePack provides additional—beyond standard warranty—coverage for the HP product and all HP-supplied i

Service information formWho is returning the equipment? Date:Person to contact: Phone:Alternate contact: Phone:Return shipping address: Special shippi

Identifying the device control panel components of the hp LaserJet3030 all-in-oneUse the following illustration to identify the device control panel c

160 Appendix E Service and support ENWW

Glossary1284-BThe 1284 parallel port standard was developed by the Institute of Electricaland Electronics Engineers (IEEE). The term "1284-B"

ECPExtended capabilities port, a parallel-port standard for computers that supportsbidirectional communication between the computer and attached devic

resolutionThe sharpness of an image, measured in dots per inch (dpi). The higher thedpi, the greater the resolution.surge protectorA device that prote

164 Glossary ENWW

IndexSymbols/Numerics2-sided printing 40300 dpi print-quality setting 24600 dpi print-quality setting 24Aaccessories and parts 150acoustic emissions 1

defaults, adjusting 52improving and preventing problems 114See also image quality, troubleshooting, copy qualitycopyingacoustic emissions 129adjusting

grayscale scanning 78Hhardware components 5hardware service 156heat output 127height, device 127HP Director, scanning with 71HP LaserJet 3020 all-in-o

memorybase 129messagesalert 110critical error 109device control panel 109warning 110misformed characters 106modem speed 131MSDS (Material Safety Data

ProRes 1200 print-quality setting 24PS printer driver 22RReadiris OCR 8recyclingprint cartridges 153program 143reduced size 119reducingcopies 53regula

Identifying the software componentsNoteThe software components that are installed depend on the operating system (OS) and theinstallation type. See th

support, customer. See customer supportSupportPack 158Ttelephone consumer protection act 136telephone linesfax tone volume, adjusting 17telephone port

© 2003 Hewlett-Packard Development Company, LPwww.hp.com/support/lj3020www.hp.com/support/lj3030Q2665-90902*Q2665-90902**Q2665-90902*

Print-media specificationsFor optimum results, use conventional 75 to 90 g/m2 (20 to 24 lb) photocopy paper. Verify thatthe paper is of good quality a

Priority input slot paper sizesPriority input slot Dimensions Weight or thickness CapacityMinimum-size paper 76 by 127 mm(3 by 5 in)60 to 163 g/m2(16

2Changing the settings by usingthe hp toolbox or the devicecontrol panelNoteThe HP toolbox information in this chapter is for Windows operating system

Using the hp toolbox (Windows)The HP toolbox is a Web application that you can use for the following tasks.NoteThe HP LaserJet 3020 all-in-one does no

The hp toolbox sectionsThe HP toolbox contains the following sections:● Status tab● Fax tab (available for the HP LaserJet 3030 all-in-one only)● Scan

Scan to... tabThe Scan to... tab has links to the following main pages:● Scan to E-mail or a Folder● Scan PreferencesNoteThe scan preferences apply to

Using the device control panelYou can also configure settings at the device control panel. This section describes how toperform the following tasks:●P

To restore the factory-set defaults1. Press MENU/ENTER.2. Use the < or the > button to select Service, and then press MENU/ENTER.3. Use the <

● The phone line sounds for outgoing faxes (HP LaserJet 3030 all-in-one only).● The ring volume for incoming faxes (HP LaserJet 3030 all-in-one only).

3. Use the < or the > button to select Volume settings, and then press MENU/ENTER.4. Use the < or the > button to select Key Press volume,

3PrintingUse the following information to perform printing tasks with the device:●Printing by using manual feed●Stopping or canceling a print job●Prin

hp LaserJet 3020 all-in-one andhp LaserJet 3030 all-in-oneUser Guide

Printing by using manual feedUse manual feed when printing on mixed media (for example, printing on an envelope, thenprinting a letter, then an envelo

Stopping or canceling a print jobIf your print job is currently printing, you can cancel it by pressing CANCEL on the device controlpanel.CAUTIONPress

Printer driversWhen you installed the device software, you selected one of the following printer drivers:PCL 6 driver (default driver): Use the PCL 6

4. On the settings options, click Save Custom Setting.5. To invoke the settings when printing a document, select the Custom option in the SavedSetting

Understanding print-quality settingsPrint-quality settings affect how light or dark the print is on the page and the style in which thegraphics are pr

To use EconoMode (to save toner)EconoMode is a feature that allows the printer to use less toner per page. Selecting this optionextends the life of th

Optimizing print quality for media typesMedia-type settings control the temperature of the device fuser. You can change the settingsfor the media that

Device media specificationsHP LaserJet devices produce excellent print quality. The device prints on a variety of media,such as cut-sheet paper (inclu

Guidelines for using mediaUse the guidelines in this section when selecting and using print media.PaperFor best results, use conventional paper. Make

When selecting labels, consider the quality of the following factors:● Adhesives: The adhesive material should be stable at 200° C (392° F), the devic

Copyright Information© 2003 Copyright Hewlett-PackardDevelopment Company, L.P.Reproduction, adaptation or translationwithout prior written permission

Envelopes with double-side seamsAn envelope with double-side-seam construction has vertical seams at both ends of theenvelope rather than diagonal sea

● Condition: Make sure that the card stock is not wrinkled, nicked, or otherwise damaged.● Sizes: Use card stock that is within the following size ran

Selecting media for the automatic document feeder (ADF)Use the following guidelines when selecting media for the ADF.Automatic document feeder (ADF) s

Printing on envelopesUse one of the following methods to print on envelopes.●To print on one envelope●To print on multiple envelopesTo print on one en

4. For Windows printer drivers, on the Paper tab or the Paper/Quality tab, select Envelopefrom the Type is: drop-down list.For Macintosh printer drive

4. Adjust the media guides to the length and width of the envelopes.5. For Windows printer drivers, on the Paper tab or the Paper/Quality tab, select

Printing on transparencies and labelsUse only transparencies and labels that are recommended for use in laser printers, such asHP transparency film an

3. For Windows printer drivers, on the Paper tab or the Paper/Quality tab, select the correctmedia type from the Type is: drop-down list.For Macintosh

Printing on letterhead and preprinted formsOnly use letterhead or preprinted forms that are recommended for use in laser printers, suchas HP laser-qua

Printing on custom-sized media or card stockThe device can print on custom-sized media and card stock that is between 76 by 127 mm (3by 5 inches) and

Table of contents1 Getting to know your deviceIdentifying the hp LaserJet 3020 all-in-one and hp LaserJet 3030 all-in-one ...2

Printing on both sides of the media (manual duplexing)To print on both sides of the media (manual duplexing), you must send the media through thedevic

6. Place the stack of media in the input tray again. Side one should be facing down with thetop edge feeding into the device first.7. Click OK (on the

Printing multiple pages on a single sheet of mediaYou can select the number of pages that you want to print on a single sheet of media. If youchoose t

Printing bookletsNotePrinting booklets is not supported for Macintosh.You can print booklets on letter, legal, or A4 print media.To print booklets1. L

7. Gather the printed pages, turn the printed side down, and straighten the stack of paper.8. Place the pages from side one in the input tray again. S

Printing watermarksNotePrinting watermarks is not supported for Macintosh OS X.You can use the watermark option to print text “underneath” (in the bac

46 Chapter 3 Printing ENWW

4CopyingUse these instructions to perform copying tasks with the device:●Loading originals to copy●Starting a copy job●Canceling a copy job●Adjusting

Loading originals to copyUse these instructions to load originals into your device for copying. For the best qualitycopies, use the flatbed scanner. S

4.Adjust the media guides until they are snug against the media.5. The document is now ready to be copied.CAUTIONTo prevent damaging the device, do no

Paper ...28Common media p

Starting a copy jobTo make copies with the device, use the following instructions.1. Load your original document onto the flatbed scanner face-down (o

Adjusting the copy qualityThe factory-set default for copy quality is Text. This setting is the best for items that containmostly text.When making a c

Adjusting the lighter/darker (contrast) settingThe lighter/darker setting affects the lightness or darkness (contrast) of the copy. Use thefollowing p

Reducing or enlarging copiesThe device can reduce copies to as little as 25 percent of the original or enlarge copies to asmuch as 400 percent of the

To reduce or enlarge copies for the current jobTo reduce or enlarge copies for the current job only, use the following instructions.1. On the device c

4. Use the < or the > button to select the option for how you normally want to reduce orenlarge copies. You can select one of the following opti

Changing the copy-collation settingYou can set the device to automatically collate multiple copies into sets. For example, if youare making two copies

Changing the number of copiesYou can choose to have the default number of copies be any number from 1 to 99.To change the number of copies for the cur

Copying photos, two-sided originals, or booksTo copy a photo 1. Place the photo on the flatbed scanner with the picture-side down and the top, left co

4. Press START/COPY. The even-numbered pages are copied and printed.5. Collate the odd- and even-numbered printed copies.To copy a book1. Lift the lid

Loading originals onto the flatbed scanner ...62Loading originals into the automati

60 Chapter 4 Copying ENWW

5ScanningUse the following instructions to perform scanning tasks:●Loading originals to scan●Understanding scanning methods●Scanning from the device c

Loading originals to scanUse these instructions to load originals into your device for scanning. For the best qualityscans, use the flatbed scanner. S

4.Adjust the media guides until they are snug.5. The document is now ready to be scanned.CAUTIONTo prevent damaging the device, do not use an original

Understanding scanning methodsYou can scan an item in the following ways.● Scan from the device: Start scanning directly from the device by using the

Scanning from the device control panel (Windows)NoteMacintosh users: For information about starting a scan from the device control panel, seeScanning

NoteTo use this feature in Windows, a folder must be set up in the Scan to... tab prior to use. SeeProgramming the device Scan to button.1. Load the o

Canceling a scan jobTo cancel a scan job, use one of the following procedures.● Press CANCEL on the device control panel.● Click the Cancel button in

Scanning by using hp LaserJet Scan software (Windows)Use the HP LaserJet Scan software program to scan an item to any of the following:● e-mail● a fol

Scanning to a file1. Load the originals that are to be scanned face-up in the automatic document feeder (ADF)input tray. Adjust the media guides to ho

Are media jams present? ...93Is the parallel or USB Dev

5. Set the options that you want. On the Other Applications tab, click Browse to locate theprogram's executable file, which has the file extensio

Scanning from the device and hp Director (Macintosh)The procedures described in this section are for Macintosh OS X. Procedures for MacintoshOS Classi

6. Click Save. The original is scanned and saved.7. Click Done to close HP Scan.Scanning to a software programTo scan to a software program, you scan

Scanning by using TWAIN-compliant and WIA-compliant softwareThe device is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. Thedevice w

Scanning a photo or a bookUse the following procedures to scan a photo or a book.Scanning a photo 1. Place the photo on the flatbed scanner with the p

3. Gently press down on the lid to press the book to the flatbed scanner surface.4. You are now ready to scan the book by using one of the scanning me

Scanning by using OCRYou can use OCR software to import scanned text into your preferred word-processingprogram for editing.ReadirisThe software CD-RO

Scanner resolution and colorIf you are printing a scanned image, and the quality is not what you expected, you might haveselected a resolution or colo

Intended use Recommended resolution Recommended color settingsDisplay on screen 75 dpi ● Black and White for text● Grayscale for graphics andphotos● C

6FaxingFor instructions about using the device fax functionality, see the fax guide that came with thedevice.NoteThe fax guide describes fax features

Copy defects are apparent ...118Vertical white or fad

80 Chapter 6 Faxing ENWW

7Cleaning and maintenanceUse the topics below to learn about basic cleaning and maintenance tasks:●Cleaning the outside of the device●Cleaning the med

Cleaning the outside of the deviceTo clean the exteriorUse a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of thed

To clean the lid backing Minor debris can accumulate on the white document lid backing that is located underneath thedevice lid.1. Turn off the device

Cleaning the media pathIf you are experiencing toner specks or dots on the printouts, clean the media path.To clean the media path1. Press MENU/ENTER.

Replacing the automatic document feeder (ADF) pickup rollerassemblyIf your automatic document feeder (ADF) has trouble feeding paper, you can replace

5. Lower the green lever with the flat green part fitting in between the rollers. Press down onthe green lever until you hear a snap.6. To check for p

8. Lower the green lever assembly and close the automatic document feeder (ADF) lid.Reinstall the input tray.NoteIf you are experiencing jams in the A

88 Chapter 7 Cleaning and maintenance ENWW

8TroubleshootingUse this section to find tips for solving problems with the device:●Device does not turn on●The device control panel display has black