HP K5400 User Manual Page 61
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Check the device software settings
Print speed is slower when Best or Maximum dpi is selected as the print quality. To
increase the print speed, select different print settings in the device driver. For more
information, see
Change print settings.
Blank or partial page printed
Check for empty ink cartridges
Check the control panel or the embedded Web server (see
Embedded Web server) to
see which cartridge is low or empty. The Toolbox (Windows), HP Printer Utility (Mac
OS), and the self-test diagnostic page (see
Understand the self-test diagnostic page)
provide information about ink levels. If you are printing black text and a blank page
prints, the black cartridge might be empty. For more information, see
Replace the ink
cartridges.
Check the printhead latch
Make sure the printhead latch is properly closed.
Check the printhead
• Make sure the printhead is inserted into its correct color-coded slot. For more
information, see
To replace the printheads.
• Remove the printhead, and check to make sure the orange protective caps have
been removed from the printhead.
Clean the printhead
Complete the printhead cleaning procedure. For more information, see
Maintain the
printheads.
Turn off the device after removing the printhead
Remove the printhead. Place the printhead on a sheet of paper or paper towel. Make
sure the nozzle is facing up and not in contact with the paper. Turn off the device, wait
about 20 seconds, and turn it on again without the printhead installed. After it has
restarted, reinsert the printhead.
Check the media settings
• Make sure you select the correct print quality settings in the printer driver for the
media loaded in the trays.
• Make sure the page settings in the printer driver match the page size of media
loaded in the tray.
Something on the page is missing or incorrect
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see
To
print the print quality diagnostic page.
Solve printing problems
57
- HP Officejet Pro K5300/K5400 1
- Printer series 3
- Copyright information 4
- Trademarks 4
- Safety information 4
- Contents 5
- 1 Get started 9
- Accessibility 10
- Understand the device parts 11
- Control panel 12
- Back view 12
- Install the accessories 13
- Chapter 2 14
- 10 Install the accessories 14
- 3 Use the device 16
- Load media 21
- Chapter 3 22
- 18 Use the device 22
- Configure trays 24
- Change print settings 25
- 22 Use the device 26
- Print borderless 28
- Print borderless 25 29
- Cancel a print job 30
- 4 Configure and manage 31
- Monitor the device 32
- Administer the device 32
- Use device management tools 33
- Toolbox (Windows) 35
- HP Printer Utility (Mac OS) 36
- HP Web Jetadmin software 37
- HP Instant Support 38
- Chapter 4 40
- 36 Configure and manage 40
- Direct connection 42
- Network connection 44
- Configure the device (Mac OS) 45
- 42 Configure and manage 46
- 44 Configure and manage 48
- 5 Maintain and troubleshoot 49
- Maintain the printheads 50
- To check printhead health 51
- To align the printheads 52
- To calibrate the linefeed 53
- To clean the printheads 53
- Chapter 5 54
- 50 Maintain and troubleshoot 54
- To replace the printheads 56
- Store printing supplies 58
- Solve printing problems 59
- 56 Maintain and troubleshoot 60
- Blank or partial page printed 61
- 58 Maintain and troubleshoot 62
- Poor quality printouts 63
- Meaningless characters print 64
- Ink is smearing 64
- Wrong colors are printing 65
- 62 Maintain and troubleshoot 66
- Solve paper-feed problems 67
- 64 Maintain and troubleshoot 68
- Solve network problems 70
- Clear jams 71
- Clear a jam in the device 72
- Tips for avoiding jams 73
- HP supplies and accessories 80
- Printheads 81
- HP media 81
- Support and warranty 82
- Telephone support numbers 83
- Appendix B 84
- 80 Support and warranty 84
- Pack the device 88
- Device specifications 90
- System requirements 91
- Print resolution 92
- Environmental specifications 93
- Electrical specifications 93
- Regulatory information 94
- EMI statement (Korea) 95
- VCCI statement (Japan) 95
- Regulatory model number 95
- Power cord statement 95
- Declaration of conformity 96
- Reduction and elimination 97
- Power consumption 97
- Material safety data sheets 97
- Recycling 97
- Product packaging 98
- Plastics 98
- HP products and supplies 98
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