
HP Pavilion G6 Notebook PCMaintenance and Service GuideSUMMARYThis guide is a troubleshooting reference used for maintaining and servicing the compute
Category Description Intel® 2ndGenerationIntel® PreviousGenerationAMD Discrete UMA Discrete UMA UMA AMD Phenom II P860 (2.0 GHz, 1.5 MBL2, 1066 MHz
8 Power cord set requirementsThe wide range input feature of the computer permits it to operate from any line voltage from 100 to120 volts AC or from
Requirements for specific countries or regionsCountry/region Accredited agency Applicable note numberAustralia EANSW 1Austria OVE 1Belgium CEBC 1Canad
9 RecyclingBatteryWhen a battery has reached the end of its useful life, do not dispose of the battery in generalhousehold waste. Follow the local law
Perform the following steps to disassemble the display assembly:1. Remove all screw covers (1) and screws (2) that secure the display bezel to the dis
4. Remove the two screws (1) that secure each hinge to the display enclosure and lift up to removethe display hinge covers (2).5. Remove all screws (1
7. Turn the display panel assembly upside down and remove all screws that secure the displaypanel frame to the display panel.8. Use a sharp-edged tool
14. Remove the backlight cables (1) from the clip (2) in the display panel.15. Turn the display panel upside down.16. Remove the backlight frame from
17. Remove the backlight from the backlight frame.18. Disconnect the display cable (1) from the LCD panel.19. Remove the screws (2) that secure the LC
IndexAAC adapter light, identifying 11AC adapter, spare part numbers25action keys, identifying 9antennaremoval 64spare part number 22audio, product de
DVD±RW and CD-RW SuperMultiDouble-Layer Combo Driveprecautions 31spare part numbers 24, 41specifications 79Eelectrostatic discharge 32esc key, identif
Category Description Intel® 2ndGenerationIntel® PreviousGenerationAMD Discrete UMA Discrete UMA UMA ●DDR3-1066 MHz Dual ChannelSupport (DDR3-1333 do
security 5serviceability 5Rrecovering from the dedicatedrecovery partition 87recovering from the recoverydiscs 87recovery discs 86recovery, system 87r
Category Description Intel® 2ndGenerationIntel® PreviousGenerationAMD Discrete UMA Discrete UMA UMAAudio High-definition audio supports:Microsoft® p
Category Description Intel® 2ndGenerationIntel® PreviousGenerationAMD Discrete UMA Discrete UMA UMA VGA (Dsub 15-pin) supporting thefollowing:●2048
2 External component identificationTopTouchPadComponent Description(1)TouchPad light●Off: The TouchPad is on.● Amber: The TouchPad is off.(2) TouchP
LightsComponent Description(1) TouchPad light ● Off: The TouchPad is on.●Amber: The TouchPad is off.(2) Caps lock light ● White: Caps lock is on.●O
ButtonComponent Description Power button●When the computer is off, press the power button toturn on the computer.● When the computer is on, press the
KeysComponent Description(1) esc key Displays system information when pressed in combinationwith the fn key(2) fn key Displays system information
FrontComponent Description Speakers (2) Produce sound10 Chapter 2 External component identification
Right sideComponent Description(1) Optical drive Plays optical discs, such as CDs, DVDs, and Blu-ray discs(2) Optical drive light Green: The optic
© Copyright 2011 Hewlett-PackardDevelopment Company, L.P.ATI and ATI Mobility Radeon aretrademarks of Advanced Micro Devices,Inc. Bluetooth is a trade
Left sideComponent Description(1)External monitor port Connects an external VGA monitor or projector(2) Vents (2) Enable airflow to cool internal co
Component Description(8) Digital Media Slot Supports the following optional digital card formats:● MultiMedia Card (MMC)●Secure Digital (SD) Memory
DisplayComponent Description(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wirelesslocal area networks (WLANs)(2) Webcam
BottomComponent Description(1) Battery bay Holds the battery(2) Vents (5) Enable airflow to cool internal componentsNOTE: The computer fan starts
3 Illustrated parts catalogSerial number locationWhen ordering parts or requesting information, provide the computer serial number and modelnumber loc
Computer major componentsComputer major components 17
Item Description Spare part number(1) 39.6-cm (15.6-in) High Definition (HD), light-emitting diode (LED), BrightView (1366x 768) display assembly:NOTE
Item Description Spare part number(11 &14)System board (includes replacement thermal material): ●For use in Intel HM55 UMA computer models 639521
Item Description Spare part number ●V140 (2.3 GHz, 512 KB L2, 1066 MHz, 3.2 GT/s) – SC 25 W 616333-001(13 &16)Fan/heat sink assembly (includes rep
Item Description Spare part number(19) Memory modules (1066 MHz, DDR3) ●2 GB PC3-10600 MHz 581096-001 ● 4 GB PC3 10600 1333 MHz shared 621569-001 ●
Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on
Display assembly componentsItem Description Spare part number(1) Display bezel 639509-001(2) Webcam module 640880-0011(3) 39.6-cm (15.6-in) high-defin
Item Description Spare part number ●For use in Pacific Blue computer models 639503-001 ●For use in Pearl Pink computer models 639504-001 ● For use in
Mass storage devicesItem Description Spare part number(1) Hard drive Supports the following 9.5 mm, 6.3 cm (2.5 in) SATA hard drives: ●750 GB, 5400
Miscellaneous partsDescription Spare part numberAC adapters● 65-W AC adapter 609939-001●90-W AC adapter 620656-001Power cord, AC, 3 wire, black, 1.83-
Sequential part number listingSpare part number Description449137-001 RTC battery490371-001 Power cord, AC, 3 wire, black, 1.83-m640886-001 Optical dr
Spare part number Description625823-001 Intel Core™ i3-380M processor (2.53 GHz, 3 MB L3), Dual 35 W625831-001 Intel Pentium P6200 processor (2.13 GHz
Spare part number Description639506-001 Display back cover (includes logo) for use in Luminous Rose computer models639507-001 Display back cover (incl
Spare part number Description639532-001 Top cover (includes TouchPad board) for use in Charcoal Grey computer models639533-001 Top cover (includes Tou
4 Removal and replacement proceduresPreliminary replacement requirementsTools requiredThe following tools are needed to complete the removal and repla
Cables and connectorsCAUTION: When servicing the computer, be sure that cables are placed in their proper locationsduring the reassembly process. Impr
iv Safety warning notice
Grounding guidelinesElectrostatic discharge damageElectronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:● To avoid hand contact, transport pr
Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.● When seated, wear a wrist strap
Component replacement proceduresThis chapter provides removal and replacement procedures.There are as many as 78 screws, in 8 different sizes, that mu
Computer feetDescription Spare part numberRubber Feet Kit 639572-001The computer feet are adhesive-backed rubber pads. The feet attach to the base enc
BatteryDescription Spare part number6 cell, 2.20 Ah, 47 Wh 593553-0016 cell, 2.55 Ah, 55 Wh 593554-001Before disassembling the computer:1. Shut down t
Service access coverDescription Spare part numberPlastics Kit (contains only the service access cover) 640889-001Before removing the service access co
Hard driveNOTE: The hard drive spare part kit includes a hard drive bracket and hard drive connector. Thehard drive bracket and hard drive connector,
3. To replace the hard drive bracket, remove the four Phillips 3.0×3.0 screws (1) that secure thehard drive bracket to the hard drive.4. Pull the brac
Optical driveNOTE: The optical drive spare part kit includes an optical drive bezel and optical drive bracket.Description Spare partnumberDVD±RW and C
Table of contents1 Product description ...
6. Remove the optical drive bracket (2).Reverse the above procedure to reassemble and install the optical drive.42 Chapter 4 Removal and replacement
WLAN moduleDescription Spare partnumberAtheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter for use in Canada, the Cayman Islands, Guam,Puerto Rico, the Uni
3. Remove the WLAN module (4) by pulling it away from the slot at an angle.CAUTION: To prevent an unresponsive system, replace the wireless module onl
Memory moduleDescription Spare part number4 GB PC3 10600 1333 MHz shared 621569-0012 GB PC3 10600 MHz 581096-0011 GB PC3 10600 1333 MHz shared 639738-
RTC battery Description Spare part numberRTC battery (includes mounting adhesive) 449137-001Before removing the RTC battery, remove the following comp
KeyboardDescription Spare part numberFor use in the United States, Black 640892-001For use in French Canada, Black 640892-121For use in the United Sta
7. Remove the keyboard (4).Reverse this procedure to install the keyboard.48 Chapter 4 Removal and replacement procedures
Top coverDescription Spare part numberFor use in Ocean Drive computer models 639527-001For use in Luminous Rose computer models 639528-001For use in S
2. Release the three zero insertion force (ZIF) connectors (1) to which the ZIF cables are attachedand disconnect the USB cable (2), TouchPad cable (3
5. Remove the three Phillips 3.0 x 2.0 screws in the battery bay, two Phillips 3.0 x 2.0 screws in theoptical drive bay, and ten Phillips 6.0 x 2.5 on
Packaging and transporting guidelines ... 33Workstation guidelines ...
Reverse this procedure to install the top cover.52 Chapter 4 Removal and replacement procedures
Power button boardDescription Spare part numberPower button board 640884-001Before removing the power button board, remove the following components:1.
Speaker assemblyDescription Spare part numberSpeaker assembly (includes cable) 639573-001Before removing the speaker assembly, remove the following co
TouchPad button boardDescription Spare part numberTouchPad button board (includes bracket and cable) 640885-001Before removing the TouchPad button boa
USB boardDescription Spare part numberUSB board 640883-001Before removing the USB board, remove the following components:1. Battery (see Battery on pa
Security cable lockNOTE: The security cable lock is included with the base enclosure, spare part number 639569-001.Before removing the security cable
Power connector Description Spare part numberPower connector (includes cable) 640891-001Before removing the power connector cable, remove the followin
Display assemblyDescription Spare part number39.6-cm (15.6-in) High Definition (HD), light-emitting diode (LED) BrightView display assembly:●For use i
6. Lift the display panel (4) straight up to remove it.Reverse this procedure to install the display assembly.60 Chapter 4 Removal and replacement p
7. To replace any of the display assembly internal components, remove the following screw coversand screws:(1) Two Mylar screw covers on the display b
Updating the BIOS ... 83Dete
10. To replace the webcam module (select models only), lift the webcam module as far from thedisplay enclosure as the webcam module cable allows.11. D
13. Remove the display hinge covers (2). The display hinge covers are available using spare partnumber 640887-001.Reverse this procedure to install th
16. To replace the display hinges, remove the two Phillips PM 3.0 x 2.0 screws (1) that secure eachhinge to the display panel.17. Remove the display h
20. To remove the display cable from the display panel, lift the tape (1), and disconnect the cable(2). Then, gently peel the cable away from the disp
System boardNOTE: The system board spare part kit includes UMA or discrete graphics subsystem memory andreplacement thermal material.Description Spare
3. Move the optical drive connector board (2) to the right, and then lift it up to disconnect it from thesystem board.Reverse this procedure to instal
5. Lift the system board (2) from the right edge and pull it away from the base enclosure at anangle.For AMD computer models, see the following image.
When replacing the system board, be sure that the following components are removed from thedefective system board and installed on the replacement sys
Fan/heat sink assemblyNOTE: The fan/heat sink assembly includes replacement thermal material.Description Spare part numberFor use in AMD UMA computer
5. Remove the fan/heat sink assembly (4) by lifting it straight up.NOTE: Steps 6 through 10 apply only to computer models equipped with AMD processors
10. Remove the fan/heat sink assembly (4) by lifting straight up.Each time the fan/heat sink assembly is removed, the thermal material must be thoroug
After applying fresh thermal paste to the components, reverse the above procedure to install the fan/heat sink assembly.Component replacement procedur
ProcessorNOTE: All processor spare part kits include thermal material.Description Spare part numberIntel Core™ i7-2620M processor (2.7 GHz, SC turbo u
7. Keyboard (see Keyboard on page 47)8. Top cover (see Top cover on page 49)9. USB board (see USB board on page 56)10. Display assembly (see Display a
5 SpecificationsComputer specificationsDimensionsDepth 24.5 cm (9.6 in)Width 37.4 cm (14.7 in)Height (front to rear) 3.1 to 3.6 cm (1.2 to 1.4 in)Weig
39.6-cm (15.6-in) display specificationsDimensionsHeight 21.0 cm (8.27 in)Width 35.9 cm (14.1 in)Diagonal 39.6 cm (15.6)Number of colors Up to 16.8 mi
Hard drive specifications 750 GB* 640 GB* 500 GB* 320 GB* 250 GB*DimensionsHeight 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mmWidth 70 mm 70 mm 70 mm 70 mm 70
DVD±RW and CD-RW SuperMulti Double-Layer ComboDrive specificationsApplicable disc Read CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXEDMODE
Blu-ray Disc ROM and DVD±R/RW SuperMulti Double-Layer Drive specificationsApplicable disc Read BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD
6 Setup Utility (BIOS)Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input andoutput devices on the system
1 Product descriptionCategory Description Intel® 2ndGenerationIntel® PreviousGenerationAMD Discrete UMA Discrete UMA UMA HP Pavilion G6 Notebook PC
Navigating and selecting in Setup UtilityBecause Setup Utility is not Windows based, it does not support the TouchPad. Navigation andselection are by
Updating the BIOSUpdated versions of the BIOS may be available on the HP Web site.Most BIOS updates on the HP Web site are packaged in compressed file
Downloading a BIOS updateCAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, downloadand install a BIOS update only
7 Backup and recovery● Restore●Creating restore media●Performing a system restore●Backing up and recovering your informationYour computer includes too
RestoreIn the event of hard drive failure, to restore your system to its factory image you will need a set ofrecovery discs or a recovery flash drive
Performing a system restoreHP Recovery Manager software allows you to repair or restore the computer to its original factorystate. HP Recovery Manager
3. Press f9 at system bootup.4. Select the optical drive or the flash drive.5. Follow the on-screen instructions.88 Chapter 7 Backup and recovery
Changing the computer boot orderTo change the boot order for recovery discs:1. Restart the computer.2. Press esc while the computer is restarting, and
To create a screen shot:1. Display the screen you want to save.2. Copy the screen image:To copy only the active window, press alt+fn+prt sc.To copy th
Using Windows system restore pointsA system restore point allows you to save and name a snapshot of your hard drive at a specific pointin time. You ca
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