HP G1 Service Manual

HP ElitePad 1000 G2Maintenance and Service GuideIMPORTANT! This document is intended forHP authorized service providers only.

Category DescriptionWireless (continued) Integrated wireless wide area network (WWAN) options by way of wireless moduleIntegrated world-wide/5-band WW

Navigating and selecting in Computer SetupTo navigate and select in Computer Setup, follow these steps:1. Shut down the tablet.2. To power on the tabl

Updating the BIOSUpdated versions of the BIOS may be available on the HP website.Most BIOS updates on the HP website are packaged in compressed files

3. Follow the on-screen instructions.4. At the download area, follow these steps:a. Identify the most recent BIOS update and compare it to the BIOS ve

7 SpecificationsTablet specifications Metric U.S.DimensionsWidth 17.80 cm 7.0 inDepth 26.10 cm 10.28 inHeight 0.92 cm 0.36 inWeight 0.68 kg 1.50 lbsIn

8 Backup and recoveryTo protect your information, use Windows backup and restore utilities to back up individual files andfolders, back up your entire

Performing a system recoveryIn case of system failure or instability, the computer provides the following tools to recover your files:●Windows recover

Using f11 recovery toolsCAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All filesthat you have created and any

Using Windows Refresh or Windows ResetWhen your tablet is not working properly and you need to regain system stability, the WindowsRefresh option allo

9 Statement of VolatilityThe purpose of this document is to provide general information regarding non-volatile memory inindustry-standards based HP Bu

f. If an Automatic DriveLock password is set, select the Security menu, scroll down toAutomatic DriveLock, then select the desired hard drive and disa

Category DescriptionSecurity Support for trusted platform module (TPM; Infineon TPM is SLB9656VQ1.2FW4.32)Operating system Preinstalled:●Microsoft® Wi

Non-volatile memory usageNon VolatileMemoryTypeAmount(Size)Does thismemorystorecustomerdata?Does thismemoryretain datawhen poweris removed?What is the

Non VolatileMemoryTypeAmount(Size)Does thismemorystorecustomerdata?Does thismemoryretain datawhen poweris removed?What is thepurpose ofthismemory?How

Non VolatileMemoryTypeAmount(Size)Does thismemorystorecustomerdata?Does thismemoryretain datawhen poweris removed?What is thepurpose ofthismemory?How

Questions and answers1. How can the BIOS settings be restored (returned to default settings)?a. Turn on or restart the computer and press F10 when pro

10 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to120 volts AC, or fro

Requirements for specific countries and regionsCountry/region Accredited agency Applicable note numberAustralia EANSW 1Austria OVE 1Belgium CEBC 1Cana

11 RecyclingWhen a non-rechargeable or rechargeable battery has reached the end of its useful life, do not disposeof the battery in general household

IndexSymbols/Numerics3G antenna, spare part number25AAC adapter cable, spare partnumber 15, 21AC adapter, spare part numbers16, 19, 21adapter cablesil

docking connector cableremoval 59, 87spare part numbers 11, 24,59, 87docking stationillustrated 16spare part number 16, 21docking, product description

Rrear components 5rear cover, spare part numbers13, 14, 23rear-facing webcamremoval 44spare part number 44regulatory information 6, 7removal/replaceme

2 External component identificationFrontItem Component Description(1) WWAN antennas (2)* (select models only) Send and receive wireless signals to com

Item Component Description(4) Ambient light sensor The ambient light sensor automatically adjusts thedisplay brightness based on the lighting conditio

Item Component Description(3) Rear webcam Records video, captures still photographs, and allowsvideo conferences and online chat by means of streaming

Item Component Description(2) Autorotate switch When the tablet is on, slide the autorotate switch to lockthe autorotate feature of the display. To un

3 Illustrated parts catalogNOTE: HP continually improves and changes product parts. For complete and current information onsupported parts for your co

Tablet major componentsItem Component Spare part number(1) Display assembly (10.1-in., WUXGA (1900×1200), UWVA, 50% CG, 400-nit,active pen and MultiTo

Item Component Spare part number(4c) Autorotate switch actuator(4d) Slot cover hardware (slot cover, retention bracket, spring bracket)(4e) Docking co

Item Component Spare part number(15) Broadcom BCM43241 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter 723677-005(16) Vibrator module (includes cable, dou

© Copyright 2014 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany under lice

Retail Jacket componentsItem Description Spare part number(1) Top cap (includes 4 captive screws, secured by C-rings) 744025-001(2) Battery (2-cell, 2

Item Description Spare part number(8d) Credit card reader board/right board cable(9) Left-side credit card reader board 744027-001(10) Right-side cred

Security Jacket componentsItem Description Spare part number(1) Top cap (includes rubber trim) 744047-001(2) Card reader cover 744039-001(3) Front cov

Item Description Spare part number Rubber Kit for use only on the Security Jacket (not illustrated) 744040-001 Screw Kit for use only on the Securit

Docking station and accessoriesItem Description Spare part number(1) Docking station 708621-001(2) 40-W HP Smart AC adapter (RC, V, 3-wire) 693717-001

Item Description Spare part number For use in Taiwan 490371-AB1 For use in the United Kingdom and Singapore 490371-031Miscellaneous partsComponent S

Component Spare part numberFor use in the Netherlands 724301-B31For use in Norway 724301-091For use in Northwest Africa 724301-FP1For use in Portugal

Power componentsItem Component Spare part number(1) 10-W AC adapter for use only on the HP ElitePad 1000 G2 (RC, V, 3-wire, wall-mount)686120-001(2) D

Item Component Spare part number For use in Europe 490371-021 For use in India 490371-D61 For use in Israel 490371-BB1 For use in Italy 490371-061

Spare part number Description490371-BB1 Power cord for use in Israel (3-pin, black, 1.83-m)490371-D01 Power cord for use in Argentina (3-pin, black, 1

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do notplace the device directly on your

Spare part number Description724301-161 Jacket keyboard for use in Latin America724301-171 Jacket keyboard for use in Saudi Arabia724301-201 Jacket ke

Spare part number Description742442-001 Retail Jacket with battery bay space saver742443-001 Retail Jacket Rubber Kit742444-001 Security Jacket with s

Spare part number Description747629-001 Speakers (include left and right speakers and cables747630-001 Vibrator module (includes cable, double-sided a

Spare part number Description755184-D61 Duck head power adapter for use only in India756037-001 Security Jacket cover759031-001 Volume button board (i

4 Removal and replacementpreliminary requirementsTools requiredYou will need the following tools to complete the removal and replacement procedures:●M

Grounding guidelinesElectrostatic discharge damageElectronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure

Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:●To avoid hand contact, transport pro

Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.●When seated, wear a wrist strap c

5 Removal and replacementproceduresCAUTION: Components described in this chapter should only be accessed by an authorized serviceprovider. Accessing t

Remove the display assembly:1. Remove the two Phillips PM1.4×3.2 screws that secure the display assembly to the tablet.2. Place the HP ElitePad Servic

iv Safety warning notice

4. Open the retention gate (3).5. Place the tablet on the service tool and slide it (1) forward until the tablet docking connectorengages with the ser

6. Close the retention gate (1) and release the retention bar (2) to secure the tablet in theservice tool.7. Place the suction cup (1) on the lower ri

9. Lock the two suction cup handles together (4).CAUTION: Do not lift the right edge of the display assembly more than ¼-inch from the tabletwhen rele

12. Open the retention gate (2).13. Slide the tablet out of the service tool (3).14. Disconnect the suction cup handles (1).15. Lower the suction cup

19. Release the ZIF connector (4) to which the LVDS cable is attached, and then disconnect the LVDScable (5) from the system board.20. Remove the disp

e. Release the ZIF connector (5) to which the display LVDS cable is attached, and thendisconnect the display LVDS cable (6) from the display assembly.

NFC antennaDescription Spare part numberNFC antenna 747633-001Before removing the NFC antenna, follow these steps:1. Turn off the tablet. If you are u

WWAN moduleDescription Spare part numberHP hs3110 HSPA+ Mobile Broadband Module 748599-005HP lt4111 LTE/EV-DO/HSPA+ Gobi 4G Module 704030-005HP lt4112

4. Remove the WWAN module (4) by sliding it away from the socket on the system board.NOTE: If the WWAN antenna cables are not connected to the termina

WLAN moduleDescription Spare part numberBroadcom BCM43241 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter 723677-005Before removing the WLAN module, follo

Table of contents1 Product description ... 12

5. Remove the WLAN module (5).NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module,protective sleeves should be inst

MicrophonesNOTE: The microphones are included in the Webcam/Microphone Kit, spare part number762828-001.Before removing the microphones, follow these

Rear-facing webcamNOTE: The rear-facing webcam is included in the Webcam/Microphone Kit, spare part number762828-001.Before removing the rear-facing w

Power button boardDescription Spare part numberFor use only on computer models equipped with the Windows 8 Professional operating system 753976-601For

5. Detach the power button board cable (5) from the surface of the battery. (The power button boardcable is attached to the battery with double-sided

Reverse this procedure to install the power button board.Volume button boardDescription Spare part numberVolume button board (includes bracket and cab

4. Remove the volume button board (4) and cable.NOTE: In the process of removing the volume button board, the volume button actuator may beaccidentall

Audio jack boardDescription Spare part numberAudio jack board (includes audio jack and cable) 747627-001Before removing the audio jack board, follow t

Vibrator moduleDescription Spare part numberVibrator module (includes cable, double-sided adhesive, plastic cover) 747630-001Before removing the vibra

2. Detach the vibrator module (2) from the bottom cover. (The vibrator module is attached to thebottom cover with double-sided adhesive.)3. Remove the

Display assembly ... 30NFC antenna ...

5. Remove the NFC antenna (see NFC antenna on page 38).6. Remove the power button board (see Power button board on page 45).Remove the battery:1. Rele

System boardNOTE: The system board spare part kit is equipped with an Intel Atom z3795 quad core 1.60-GHzprocessor (burst up to 2.39-GHz; 2.0-MB L2 ca

3. Release the ZIF connector (3) to which the WLAN ribbon cable is attached, and then disconnectthe WLAN ribbon cable from the WLAN module.54 Chapter

4. Remove the five Phillips PM1.3×2.0 screws that secure the battery to the bottom cover.5. Lift the top edge of the system board (1) and swing it up

7. Disconnect the docking connector cable (3) from the system board.8. Remove the system board.NOTE: In the process of removing the system board, the

Reverse this procedure to install the system board.Forward-facing webcamNOTE: The forward-facing webcam is included in the Webcam/Microphone Kit, spar

2. Release the ZIF connector (1) to which the forward-facing webcam cable is attached, and thendisconnect the forward-facing webcam cable (2) from the

3. Remove the slot cover (4) by pressing it through the bottom cover.4. Remove the slot cover.Reverse this procedure to install the slot cover.Docking

d. Battery (see Battery on page 51)e. System board (see System board on page 53)Remove the docking connector cable:1. Disconnect the vibrator module c

7. Remove the docking connector cable (3).Reverse this procedure to install the docking connector cable.WLAN antennaNOTE: The WLAN antenna are include

Determining the BIOS version ... 93Downloading a BIOS Update ...

d. Battery (see Battery on page 51)e. System board (see System board on page 53)Remove the WLAN antenna:1. Release the WLAN antenna cables from the ro

WWAN/GPS auxiliary antennaNOTE: The WWAN/GPS auxiliary antenna are included in the Antenna Kits and include theWWAN/GPS auxiliary antenna cable and tr

2. Remove the WWAN/GPS auxiliary antenna cable and transceiver (2).Reverse this procedure to install the WWAN/GPS auxiliary antenna.64 Chapter 5 Rem

SpeakersDescription Spare part numberSpeakers (include left and right speakers and cables) 747629-001Before removing the speakers, follow these steps:

3. Remove the speakers (3).Reverse this procedure to install the speakers.66 Chapter 5 Removal and replacement procedures

Retail Jacket component replacement proceduresThere are as many as 31 screws that must be removed, replaced, and/or loosened when servicing theRetail

5. If installed, slide the tablet out of the Retail Jacket.Reverse this procedure to install the top cap.BatteryDescription Spare part numberBattery (

2. Remove the battery (2) from the Retail Jacket.Reverse this procedure to install the battery.Front coverDescription Spare part numberFront cover (in

Remove the front cover:1. Position the Retail Jacket with the top toward you.2. Remove the adhesive-backed liner that covers the front cover.3. Releas

4. Close the ZIF connector (3).CAUTION: Failure to close the ZIF connector as instructed in step 4 can lead to damage toRetail Jacket components.5. Po

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6. Remove the two Phillips PM1.3×3.0 screws that secure the front cover to the Retail Jacket.7. Position the Retail Jacket with the top toward you.8.

9. Remove the front cover by sliding it away from the Retail Jacket.Reverse this procedure to install the front cover.Bar code scanner module and Cabl

3. Detach the cable connector board cable (2) from the front cover. (The cable connector boardcable is attached to the front cover with double-sided a

8. Release the ZIF connector (1) to which the bar code scanner module cable is attached, and thendisconnect the bar code scanner module cable (2) from

4. Lift the bottom edge of the battery connector board (3) until the board rests at an angle, and thenslide the board out of the opening in the front

Remove the system board:1. Turn the front cover upside down with the top toward you.2. Disconnect the battery connector board cable (1) from the syste

Credit card reader boardNOTE: The credit card reader board spare part kits do not include the respective cables. The cablesare included in the Cable K

3. Release the ZIF connector (3) to which the right-side credit card reader board cable is attached,and then disconnect the right-side credit card rea

7. Remove the right-side credit card reader board (3) and cable.Reverse this procedure to install the credit card reader boards.Credit card readerDesc

5. Remove the credit card reader (5).Reverse this procedure to install the credit card reader.Retail Jacket component replacement procedures81

1 Product descriptionCategory DescriptionProduct Name HP ElitePad 1000 G2Processor Intel® Atom z3795 1.60-GHz processor (core burst up to 2.39-GHz), 1

Security Jacket component replacement proceduresThere are as many as 13 screws that must be removed, replaced, and/or loosened when servicing theSecur

6. Remove the top cap (3) from the Security Jacket.CAUTION: Before positioning the Security Jacket with the tablet display panel facing down,make sure

Front coverDescription Spare part numberFront cover 744048-001Before removing the front cover, follow these steps:1. Turn off the tablet. If you are u

4. Remove the two Phillips PM1.3×3.4 screws (1) that secure the front cover to the Security Jacket.5. Release the front cover (2) by sliding it partia

System boardDescription Spare part numberSystem board (includes docking connector, HDMI port, and USB port) 744044-001Before removing the system board

Docking connector cableNOTE: The docking connector cable is included in the Cables/Connectors Kit, spare part number744045-001.Before removing the doc

4. Remove the docking connector cable (3).Reverse this procedure to install the docking connector cable.Card reader boardDescription Spare part number

Remove the card reader board:1. Position the rear cover with the bottom toward you.2. Detach the tape (1) that secures the card reader board to the re

Remove the fingerprint reader board:1. Position the rear cover with the bottom toward you.2. Remove the spring (1) from the spring retention tabs (2).

6 Computer Setup and HP PCHardware Diagnostics (UEFI)Using Computer SetupComputer Setup, or F10 BIOS Setup (Basic Input/Output System), controls commu