3
User productivity
•
Unified Communications: increase employee
collaboration thru the audio, video, instant
messaging, file sharing, and presence capabilities
within the HP Desktop Communicator; extend the
Microsoft environment with HP Desktop
Communicator Outlook Edition add-on to enable
click-to-call/conference via Microsoft Outlook, to
capture and retrieve call notes with Microsoft
Journal, and to perform desktop call recording; HP
VCX is fully integrated with Lotus Sametime
•
Unified Messaging: consolidate users' voicemail,
email and faxes into a single inbox for flexible,
location-independent retrieval and management;
schedule appropriate times when messages are
delivered; send voicemails to individuals or groups
using extensive and easy-to-maintain distribution
lists; set up find me/follow me services to
conveniently manage one’s own anywhere, anytime
access to ensure important calls are never missed;
auto-deliver incoming fax calls to email and send
fax from email
•
Web user interface: listen to and manage
voicemail messages
Voice functionality
•
Hot desking: mobile users can effortlessly traverse
within the VCX system, log into another handset,
and have all their desktop extension settings,
including voicemail, at their fingertips
•
Call admission control: fine-tune and throttle
media traffic to prevent VoIP oversubscription—even
down to a particular extension
•
Pin codes: prevent unauthorized outbound dialing
and/or manage and record telephony calls via
forced account codes and customer account and
billing codes; pin code portability allows users to
roam the VCX system and utilize their existing data
•
Hunt groups: built-in call distribution provides
agent log-in functionality; support for 3 selectable
call routing algorithms
•
Automatic call distribution: add-on economical
call center application that includes 5 selectable
routing algorithms, the ability to capture real-time
statistics, and support for remote agents in various
VCX locations
Warranty and support
•
1-year warranty: with advance replacement
and 30-calendar-day delivery (available in most
countries)
•
Electronic and telephone support: limited
electronic and telephone support is available from
HP; refer to www.hp.com/networking/warranty for
details on the support provided and the period
during which support is available
•
Software releases: refer to
www.hp.com/networking/warranty for details on
the software releases provided and the period
during which software releases are available for
your product(s)
•
Media warranty: removable media on which HP
distributes the software is warranted for ninety (90)
days from purchase
(5 pages)
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