Software Product Services
Software Product ServicesSoftware Product Services
Software Product Services
Standalone telephone support
Rights to new license version
Media and documentation updates
Hardware Product Services
Hardware Product ServicesHardware Product Services
Hardware Product Services
Installation services
On-site maintenance (includes warranty support)
Response time upgrades during the warranty period
Post-warranty coverage
RAID setup and performance consulting via statement of work
For additional hardware installation and maintenance information, please refer to the URL listed below:
http://www.hp.com/hps/carepack/services/cp_installation.html
Warranty Upgrade
Warranty UpgradeWarranty Upgrade
Warranty Upgrade
Options
OptionsOptions
Options
Response - Upgrade on-site response from next business day to same day 4 hours
Coverage - Extend hours of coverage from 9 hours x 5 days to 24 hours x 7 days
Duration - Select duration of coverage for a period of 1, 3, or 5 years
Hardware Product Services
Hardware Product ServicesHardware Product Services
Hardware Product Services
Sample part numbers:
FM-**XHW-36
FM-**4HR-36
FM-**724-36
3 year, uplift to 5 x 9, Next Day Response
3 year, uplift to 5 x 9, 4-hour Response
3 year, uplift to 7 x 24, 4-hour Response
** Represents a two-digit, product-specific code
Care Pack is defined as an upgrade to the product warranty attribute, available for a specific duration and hours of
coverage.
Care Pack is not available for less than the product's warranty duration.
Care Pack is available for sale anytime during the warranty period for most products, but the commencement date will be
the same as the Warranty Start Date (delivery date to end user customer). Proof of purchase may be required.
Care Pack services are prepaid.
For additional HP Care Pack Services (hardware & software) information, as well as orderable part numbers, please refer to
the URL
http://www.hp.com/hps/carepack/
Components
ComponentsComponents
Components
The following brick level options/components do not have individual HP Care Pack Services. These items will be included
in product Care Pack Services into which they are installed.
Disk Drives
Tape Drives
CD/DVD ROM
SCSI Hubs in SBBs
Adapters
Bus Converters
Backplane RAID
Controllers
Power Supplies
Cabling
Fans
QuickSpecs
HP StorageWorks 4300 Enclosure
HP StorageWorks 4300 EnclosureHP StorageWorks 4300 Enclosure
HP StorageWorks 4300 Enclosure
Service And Support
DA - 10624 Worldwide — Version 16 — December 17, 2003
Page 5
(58 pages)
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