Hp ProLiant DL385 User Manual

HP ProLiant DL385 Server User Guide March 2005 (Second Edition) Part Number 376536-002

10 HP ProLiant DL385 Server User Guide Front panel components Item SCSI model (top) SAS model (bottom) 1 Hard drive bays Hard drive b

100 HP ProLiant DL385 Server User Guide Item Cable description 1 Diskette drive cable 2 Diskette drive system cable Power button/LED cabling

Server cabling 101 RILOE cabling (SCSI) The 30-pin Remote Insight cable ships with the RILOE II cable kit. For more information, refer to the Rem

102 HP ProLiant DL385 Server User Guide Item Description 1 System power cable 2 Power supply signal cable 3 SCSI power cable

103 Server software and configuration utilities In this section Configuration tools...

104 HP ProLiant DL385 Server User Guide • Installing optimized server drivers, management agents, and utilities automatically with every assisted

Server software and configuration utilities 105 Configuration Replication Utility ConRep is shipped in the SmartStart Scripting Toolkit and is a

106 HP ProLiant DL385 Server User Guide • Configuring memory options • Language selection For more information on RBSU, refer to the HP ROM-Base

Server software and configuration utilities 107 Drives installed Drives used RAID level 1 1 RAID 0 2 2 RAID 1 3, 4, 5, or 6 3, 4, 5, or 6

108 HP ProLiant DL385 Server User Guide Array Configuration Utility ACU is a browser-based utility with the following features: • Runs as a loca

Server software and configuration utilities 109 For more information regarding array controller configuration, refer to the controller user guide

Server component identification 11 Front panel LEDs and buttons Item Description Status 1 Internal health LED Green = Normal Amber (flashi

110 HP ProLiant DL385 Server User Guide 7. Enter the product ID and press the Enter key. 8. Press the Esc key to close the menu. 9. Press the E

Server software and configuration utilities 111 ROMPaq utility Flash ROM enables you to upgrade the firmware (BIOS) with system or option ROMPaq

112 HP ProLiant DL385 Server User Guide Integrated Lights-Out technology The iLO subsystem is a standard component of selected ProLiant servers th

Server software and configuration utilities 113 The Erase Utility can be accessed from the Software and Drivers Download website (http://www.hp.c

114 HP ProLiant DL385 Server User Guide For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or th

Server software and configuration utilities 115 1. Power down the server ("Powering down the server" on page 35). 2. Remove the acces

116 HP ProLiant DL385 Server User Guide • The ROM-Based Diagnostic Utility provides a preboot method for quickly checking the validity of the thr

Server software and configuration utilities 117 5. Select Network, NIC and TCP/IP, press the Enter key, and type the appropriate information in

118 HP ProLiant DL385 Server User Guide Survey Utility Survey Utility, a feature within Insight Diagnostics, gathers critical hardware and softwar

Server software and configuration utilities 119 For more information or to download the utility, refer to the HP website (http://www.hp.com/serve

12 HP ProLiant DL385 Server User Guide Item Description Status 5 UID LED button Blue = Activated Blue (flashing) = System being remotely manage

120 HP ProLiant DL385 Server User Guide Drivers The server includes new hardware that may not have driver support on all operating system installa

Server software and configuration utilities 121 Operating system version support Refer to the operating system support matrix (http://www.hp.com/

123 Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provi

124 HP ProLiant DL385 Server User Guide 5. Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its defau

125 Troubleshooting In this section Troubleshooting resources...

126 HP ProLiant DL385 Server User Guide To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this secti

Troubleshooting 127 WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades

128 HP ProLiant DL385 Server User Guide WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnec

Troubleshooting 129 • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. • Plug the power cord into

Server component identification 13 Item Description Connector Color 7 Power cord connector N/A 8 Keyboard connector Purple 9 NIC 1 connector

130 HP ProLiant DL385 Server User Guide Preparing the server for diagnosis 1. Be sure the server is in the proper operating environment with adeq

Troubleshooting 131 • What events preceded the failure? After which steps does the problem occur? • What has been changed between the time the se

132 HP ProLiant DL385 Server User Guide • Check any interlock or interconnect LEDs that may indicate a component is not connected properly. • If

Troubleshooting 133 Item Refer to 3 "POST problems flowchart (on page 139)" 4 "OS boot problems flowchart (on page 142)" 5 &

134 HP ProLiant DL385 Server User Guide General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshootin

Troubleshooting 135

136 HP ProLiant DL385 Server User Guide Power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or a

Troubleshooting 137 Item Refer to 5 "Integrated Management Log ("Power-on problems flowchart" on page 136)" in the HP ProLiant

138 HP ProLiant DL385 Server User Guide

Troubleshooting 139 POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attem

14 HP ProLiant DL385 Server User Guide Item Description LED Color Status 3 UID LED button Blue On = Activated Flashing = System remotely manag

140 HP ProLiant DL385 Server User Guide Item Refer to 7 • "Hardware problems" in the HP ProLiant Servers Troubleshooting Guide located

Troubleshooting 141

142 HP ProLiant DL385 Server User Guide OS boot problems flowchart Symptoms: • Server does not boot a previously installed OS • Server does not

Troubleshooting 143 Item Refer to 7 • "Operating system problems" in the HP ProLiant Servers Troubleshooting Guide located on the Docume

144 HP ProLiant DL385 Server User Guide

Troubleshooting 145 Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents (on pa

146 HP ProLiant DL385 Server User Guide Item Refer to 6 • "Hard Drive Problems" in the HP ProLiant Servers Troubleshooting Guide locate

Troubleshooting 147

148 HP ProLiant DL385 Server User Guide POST error messages and beep codes List of messages: Introduction to POST error messages...

Troubleshooting 149 Processor Reduced Power Mode Enabled in RBSU Description: Processors clocked down Action: If you select the reduced power mode

Server component identification 15 Item Description 4 PCI riser cage connector 5 DIMM slots (5-8) 6 Remote management connector 7 SCSI connec

150 HP ProLiant DL385 Server User Guide Unsupported DIMM(s) found in system. - DIMM(s) may not be used Description: Unsupported memory types found

Troubleshooting 151 WARNING - Resetting Corrupted NVRAM Description: This informational message displays when the ROM detects that NVRAM is corrupt

153 Electrostatic discharge In this section Preventing electrostatic discharge ...

154 HP ProLiant DL385 Server User Guide Grounding methods to prevent electrostatic discharge Several methods are used for grounding. Use one or mo

155 Regulatory compliance notices In this section Federal Communications Commission notice...

156 HP ProLiant DL385 Server User Guide Class A equipment This equipment has been tested and found to comply with the limits for a Class A digita

Regulatory compliance notices 157 Declaration of conformity for products marked with the FCC logo, United States only This device complies with Par

158 HP ProLiant DL385 Server User Guide Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) an

Regulatory compliance notices 159 Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Ca

16 HP ProLiant DL385 Server User Guide Position Default Function S2 Off Off = System configuration can be changed. On = System configuration is

160 HP ProLiant DL385 Server User Guide Japanese notice BSMI notice

Regulatory compliance notices 161 Korean notice A&B Class A equipment Class B equipment Battery replacement notice WARNING: The compute

162 HP ProLiant DL385 Server User Guide For more information about battery replacement or proper disposal, contact an authorized reseller or an au

163 Server specifications In this section Server specifications...

164 HP ProLiant DL385 Server User Guide Environmental specifications Temperature range* Operating 10°C to 35°C (50°F to 95°F) Shipping -30°C

165 Technical support In this section Related documents...

166 HP ProLiant DL385 Server User Guide • In other locations, refer to the HP website (http://www.hp.com). For HP technical support: • In North

167 Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility ASR Automatic Server Recovery BBWC battery-backed write cac

168 HP ProLiant DL385 Server User Guide IEC International Electrotechnical Commission iLO Integrated Lights-Out IML Integrated Management Log I

Acronyms and abbreviations 169 NVRAM non-volatile memory ORCA Option ROM Configuration for Arrays PCI-X peripheral component interconnect exten

Server component identification 17 Systems running Microsoft® Windows® experience a blue-screen trap when the OS crashes. When this happens, Micr

170 HP ProLiant DL385 Server User Guide SAS serial attached SCSI SATA serial ATA SDRAM synchronous dynamic RAM SIM Systems Insight Manager TMR

171 Index A access panel 39 additional information 165 ADU (Array Diagnostic Utility) 118 Altiris Deployment Solution 109 Altiris eXpres

172 HP ProLiant DL385 Server User Guide G general diagnosis flowchart 134 grounding methods 154 grounding requirements 49 H hard drive blank

Index 173 phone numbers 165 POST error messages 148, 149, 150, 151 POST problems flowchart 139 power button cabling 100 power button/LED s

174 HP ProLiant DL385 Server User Guide U updating the system ROM 114 USB connectors 98 USB devices 98 USB support 117 utilities 103, 10

18 HP ProLiant DL385 Server User Guide SCSI backplane components Item Description 1 Power button/LED connector 2 SCSI connector (port 2) 3 D

Server component identification 19 SAS backplane components Item Description 1 Power button/ LED connector 2 DVD/CD-ROM drive connector 3 DV

© Copyright 2004, 2005 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warran

20 HP ProLiant DL385 Server User Guide System board LEDs Item LED Description Status 1 Power good Green = Normal Off = Power failure 2 Ri

Server component identification 21 Item LED Description Status 8 DIMM 4B failure Amber = Memory failure Off = Normal 9 DIMM 3B failure Ambe

22 HP ProLiant DL385 Server User Guide System LEDs and internal health LED combinations When the internal health LED on the front panel illuminate

Server component identification 23 System LED and Color Internal Health LED Color Status Fan (amber) Amber (flashing) Redundant fan has failed.

24 HP ProLiant DL385 Server User Guide Hot-plug SCSI hard drive LEDs Item LED description Status 1 Activity status On = Drive activity Flas

Server component identification 25 Hot-plug SCSI hard drive LED combinations Activity LED (1) Online LED (2) Fault LED (3) Interpretation On

26 HP ProLiant DL385 Server User Guide Hot-plug SAS hard drive LEDs Item Description 1 Online LED (green) 2 Fault/UID LED (amber/blue) Hot-

Server component identification 27 Online/Activity LED (green) Fault/UID LED (amber/blue) Interpretation Flashing regularly (1 Hz) Amber, flashin

28 HP ProLiant DL385 Server User Guide PCI riser cage LED CAUTION: To prevent damage to the server or expansion boards, power down the server a

Server component identification 29 Remote management connector The 30-pin remote management connector, located on the system board, is used to ca

3 Contents Server component identification 9 Front panel components...

30 HP ProLiant DL385 Server User Guide Item Description Configuration 1 Fan 1 Primary 2 Fan 2 Redundant 3 Fan 3 Redundant 4 Fan 4 Primary

Server component identification 31 Power converter module LED Status Amber = Failed Off = Operating normally

32 HP ProLiant DL385 Server User Guide Battery-backed write cache LEDs NOTE: This feature applies only to SCSI models. Item LED color 1 Ambe

Server component identification 33 Server status LED status Battery module status Amber = On A short exists in the connection of one or more

35 Server operations In this section Powering up the server ...

36 HP ProLiant DL385 Server User Guide 4. Press the Power On/Standby button to place the server in standby mode (2). When the server activates st

Server operations 37 Extending the server from the rack 1. Pull down the quick release levers on each side of the server to release the server fro

38 HP ProLiant DL385 Server User Guide a. Press the server rail-release latches and slide the server fully into rack. b. Press the server firml

Server operations 39 Installing the access panel 1. Place the access panel on top of the server with the hood latch open. Allow the panel to exten

4 HP ProLiant DL385 Server User Guide Front fan bracket...

40 HP ProLiant DL385 Server User Guide 1. Power down the server ("Powering down the server" on page 35). 2. Swing open the cable manag

Server operations 41 a. Lift the PCI riser cage thumbscrews (1). b. Turn the thumbscrews counter-clockwise to loosen them (2). c. Lift the PCI r

42 HP ProLiant DL385 Server User Guide 1. Align the PCI riser cage with the chassis and slide it into place. 2. Tighten the thumbscrews to secu

Server operations 43 Front fan bracket To remove the component: 1. Power down the server ("Powering down the server" on page 35). 2. Ex

45 Server setup In this section Optional installation services...

46 HP ProLiant DL385 Server User Guide – HP ProLiant Essentials (HP SIM and RDP) – VMWare • Integrated hardware and software support – Critica

Server setup 47 • Leave a minimum clearance of 76.2 cm (30 in) behind the rack. • Leave a minimum clearance of 121.9 cm (48 in) from the back o

48 HP ProLiant DL385 Server User Guide • Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow 5,350 sq cm (

Server setup 49 CAUTION: Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply

Contents 5 Server cabling 85 Cabling...

50 HP ProLiant DL385 Server User Guide Rack warnings WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: •

Server setup 51 • Remove all pluggable power supplies and modules to reduce the weight of the product before lifting it. • Observe local occupa

52 HP ProLiant DL385 Server User Guide Installing hardware options Install any hardware options before initializing the server. For options instal

Server setup 53 WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications c

54 HP ProLiant DL385 Server User Guide Item Description Connector Color 11 USB connectors (2) Black 12 Video connector Blue 4. Connect the p

Server setup 55 IMPORTANT: When using cable management arm components, be sure to leave enough slack in each of the cables to prevent damage to

56 HP ProLiant DL385 Server User Guide To configure these utilities manually: • Press the F8 key when prompted during the array controller initia

57 Hardware options installation In this section Introduction ...

58 HP ProLiant DL385 Server User Guide Processor option The server supports single- and dual-processor operation. With two processors installed, t

Hardware options installation 59 4. Remove the air baffle. 5. Unlock the processor retaining bracket. 6. Open the processor retaining bracket

6 HP ProLiant DL385 Server User Guide HP Systems Insight Manager...

60 HP ProLiant DL385 Server User Guide CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to align the process

Hardware options installation 61 11. Install the heatsink. 12. Close the processor retaining bracket. 13. Open the latches on the corresponding

62 HP ProLiant DL385 Server User Guide 14. Install the PPM. NOTE: The appearance of compatible PPMs may vary. 15. Install the air baffle. 16. In

Hardware options installation 63 • Always install memory in pairs of two identical DIMMs. • Install only ECC PC-3200 Registered SDRAM DIMMs tha

64 HP ProLiant DL385 Server User Guide 5. Install the DIMM. 6. Install the access panel ("Installing the access panel" on page 39).

Hardware options installation 65 SCSI IDs The server supports single- or dual-channel hard drive configurations. The single-channel configuration

66 HP ProLiant DL385 Server User Guide NOTE: The server ships standard with five hard drive blanks. Installing a hot-plug SCSI hard drive CAU

Hardware options installation 67 3. Determine the status of the hard drive from the hot-plug hard drive LEDs ("Hot-plug SCSI hard drive LED

68 HP ProLiant DL385 Server User Guide Power supply blank Loosen the thumbscrew that secures the redundant power supply blank, and then pull the b

Hardware options installation 69 Installing a hot-plug SAS hard drive 1. Remove the SAS hard drive blank. 2. Prepare the SAS hard drive.

Contents 7 Regulatory compliance notices 155 Federal Communications Commission notice...

70 HP ProLiant DL385 Server User Guide 3. Install the hard drive. 4. Determine the status of the hard drive from the hot-plug SAS hard drive LE

Hardware options installation 71 3. Remove the hard drive. Installing a diskette drive NOTE: This procedure shows images of the SCSI model se

72 HP ProLiant DL385 Server User Guide 4. Remove the protective cover on the server bezel from the front of the diskette drive bay. 5. Slide th

Hardware options installation 73 Hot-plug tape drive option NOTE: This feature applies only to SCSI models. 1. Remove the existing hard drive b

74 HP ProLiant DL385 Server User Guide Redundant hot-plug fans NOTE: This procedure shows images of the SCSI model server, but it also applies to

Hardware options installation 75 – With the health driver loaded and thermal shutdown disabled in RBSU, the server performs an immediate shutdow

76 HP ProLiant DL385 Server User Guide Identifying hot-plug fans Item Description Configuration 1 Fan 1 Primary 2 Fan 2 Redundant 3 Fan 3

Hardware options installation 77 WARNING: The potential for personal injury exists if a hot surface is contacted. Use caution while performing

78 HP ProLiant DL385 Server User Guide CAUTION: To prevent a server malfunction or damage to the equipment, do not add or remove the battery pa

Hardware options installation 79 6. Connect the cable to the cache module and install the cache module. 7. Route the cable along the system bo

80 HP ProLiant DL385 Server User Guide Refer to the option documentation for more information. Redundant hot-plug AC power supply option CAUTIO

Hardware options installation 81 6. Reposition the cable management arm into the operating position. 7. Connect the power cord to the power sou

82 HP ProLiant DL385 Server User Guide 4. Open the PCI riser cage door. CAUTION: To prevent improper cooling and thermal damage, do not opera

Hardware options installation 83 – Remove the PCI riser cage ("Removing the PCI riser cage" on page 40). – Remove the expansion slot

84 HP ProLiant DL385 Server User Guide 7. Install the expansion board. 8. Lock the PCI retaining clip. 9. Install the PCI riser cage ("In

85 Server cabling In this section Cabling ...

86 HP ProLiant DL385 Server User Guide SAS hard drive cabling The HP ProLiant DL385 Server SAS model uses a serial attached SCSI bus to connect SA

Server cabling 87 USB cabling The USB cable connects the front panel USB connector to the SAS backplane. DVD/CD-ROM drive cabling Item Cabl

88 HP ProLiant DL385 Server User Guide Diskette drive cabling Item Cable Description 1 Diskette drive cable 2 Diskette drive system cable

Server cabling 89 Power button/LED cabling The power button/LED cable connects the power button/LED board to the SAS backplane. RILOE cabling (

9 Server component identification In this section Front panel components...

90 HP ProLiant DL385 Server User Guide Internal power cabling Item Description 1 System power cable 2 Power supply signal cable 3 SAS powe

Server cabling 91 Diskette drive cabling...

92 HP ProLiant DL385 Server User Guide Embedded duplex SCSI cabling In the embedded duplex cabling configuration, the embedded Smart Array 6i Co

Server cabling 93 PCI simplex SCSI cabling In the PCI simplex cabling configuration, an optional PCI array controller controls up to six hard dri

94 HP ProLiant DL385 Server User Guide PCI duplex SCSI cabling In the PCI duplex cabling configuration, an optional PCI array controller controls

Server cabling 95 NOTE: This specific cabling configuration does not support external VHDCI. NOTE: Optional SCSI terminator board and optional

96 HP ProLiant DL385 Server User Guide NOTE: This specific cabling configuration supports external VHDCI. NOTE: Optional SCSI terminator board

Server cabling 97 5. Install the SCSI terminator board. Removing the SCSI terminator board 1. Power down the server ("Powering down the

98 HP ProLiant DL385 Server User Guide 5. Remove the SCSI terminator board. USB cabling The USB cable connects the front panel USB connector to

Server cabling 99 DVD/CD-ROM drive cabling Item Cable description 1 DVD/CD-ROM drive cable 2 DVD/CD-ROM drive system cable Diskette drive