Hp DL385 User Manual

HP ProLiant DL385 Server User Guide August 2006 (Fourth Edition) Part Number 376536-004

Server component identification 10 Rear panel components Item Description Connector color 1 PCI-X expansion slot 1, 64 bit/100 MHz, Bus A N/A

Troubleshooting 100 OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot Sm

Troubleshooting 101 Item Refer to 1 HP ROM-Based Setup Utility User Guide (http://www.hp.com/servers/smartstart) 2 "POST problems flowchart

Troubleshooting 102 Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents (on pa

Troubleshooting 103 Possible causes: • Improperly seated or faulty internal or external component • Unsupported component installed • Redundancy f

Troubleshooting 104 POST error messages and beep codes Introduction to POST error messages The error messages and codes in this section include all

Troubleshooting 105 For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers Troubleshooting

Troubleshooting 106 Unsupported PCI Card Detected Remove PCI Card from Slot Audible beeps: 2 short Possible cause: The PCI card installed in the slot

Battery replacement 107 Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the ba

Electrostatic discharge 108 Electrostatic discharge In this section Preventing electrostatic discharge...

Regulatory compliance notices 109 Regulatory compliance notices In this section Federal Communications Commission notice ...

Server component identification 11 Rear panel LEDs and buttons Item Description LED color Status 1 RJ-45 activity LED Green On or flashing = N

Regulatory compliance notices 110 Class B equipment This equipment has been tested and found to comply with the limits for a Class B digital device,

Regulatory compliance notices 111 Canadian notice (Avis Canadien) Class A equipment This Class A digital apparatus meets all requirements of the Can

Regulatory compliance notices 112 Disposal of waste equipment by users in private households in the European Union This symbol on the product or o

Regulatory compliance notices 113 Korean notice Class A equipment Class B equipment Laser compliance This product may be provided with an optical

Regulatory compliance notices 114 • Do not attempt to recharge the battery. • Do not expose the battery to temperatures higher than 60°C (140°F).

Server specifications 115 Server specifications In this section Environmental specifications ...

Server specifications 116 Power supply output Rated steady-state power 575 W Maximum peak power 575 W

Technical support 117 Technical support In this section Related documents ...

Technical support 118 Customer self repair What is customer self repair? HP's customer self-repair program offers you the fastest service under

Acronyms and abbreviations 119 Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility ASR Automatic Server Recovery BBWC b

Server component identification 12 System board components Item Description 1 Smart Array 6i Cache Module option 2 PPM for processor 1 3 NMI he

Acronyms and abbreviations 120 IRQ interrupt request MPS multi-processor specification NEMA National Electrical Manufacturers Association NFPA Na

Acronyms and abbreviations 121 RBSU ROM-Based Setup Utility RILOE II Remote Insight Lights-Out Edition II SAS serial attached SCSI SATA serial A

Index 122 A access panel 29 additional information 117 ADU (Array Diagnostic Utility) 86 Altiris Deployment Solution 81 Altiris eXpress Deplo

Index 123 H hard drive blanks 48 hard drive LEDs 19, 20, 21 hard drives 19, 20, 21, 47 hard drives, adding 48 hard drives, determining status

Index 124 RBSU (ROM-Based Setup Utility) 79, 85 redundant ROM 84 registering the server 41 regulatory compliance notices 109, 111 required in

Server component identification 13 System maintenance switch Position Default Function S1 Off Off = iLO security is enabled. On = iLO security is

Server component identification 14 DIMM slots DIMM slots are numbered sequentially (1 through 8) and the paired banks are identified by the letters A

Server component identification 15 SCSI backplane components Item Description 1 Power button/LED connector 2 SCSI connector (port 2) 3 DVD/CD-RO

Server component identification 16 SAS backplane components Item Description 1 Power button/LED connector 2 DVD/CD-ROM drive connector 3 DVD/CD-

Server component identification 17 Item LED description Status 1 Power good Green = Normal Off = Power failure 2 Riser interlock Amber = PCI

Server component identification 18 System LEDs and internal health LED combinations When the internal health LED on the front panel illuminates eith

Server component identification 19 SCSI backplane LEDs Item LED description Status 1 SCSI configuration On = Simplex Off = Duplex 2 SCSI conf

© Copyright 2004, 2005, 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only

Server component identification 20 Item LED description Status 1 Activity status On = Drive activity Flashing = High activity on the drive or d

Server component identification 21 Activity LED (1) Online LED (2) Fault LED (3) Interpretation Off Off Off One or more of the following conditio

Server component identification 22 Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation Flashing regularly (1 Hz) Amber, flashing re

Server component identification 23 Remote management connector The 30-pin remote management connector, located on the system board, is used to cable

Server component identification 24 Item Description Configuration 6 Fan 6 Primary 7 Fan 7 Primary 8 Fan 8 Redundant Hot-plug fan LED S

Server component identification 25 Status Amber = Failed Off = Operating normally Battery-backed write cache LEDs NOTE: This feature appli

Server component identification 26 Server status LED status Battery module status Server is off and is in data retention mode Amber = Flashing ever

Server operations 27 Server operations In this section Power up the server...

Server operations 28 4. Press the Power On/Standby button to place the server in standby mode (2). When the server activates standby power mode, the

Server operations 29 3. After performing the installation or maintenance procedure, slide the server back into the rack: a. Press the server rail-r

Contents 3 Contents Server component identification...

Server operations 30 Access the product rear panel Cable management arm with left-hand swing To access the server rear panel, open the cable managem

Server operations 31 Removing the PCI riser cage CAUTION: To prevent damage to the server or expansion boards, power down the server and remove a

Server operations 32 1. Align the PCI riser cage with the chassis and slide it into place. 2. Tighten the thumbscrews to secure the PCI riser cage

Server operations 33 4. Remove the front fan bracket. 5. Remove all hot-plug fans from the front fan bracket. To replace the front fan bracket, re

Server setup 34 Server setup In this section Optional installation services ...

Server setup 35 Rack planning resources The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks. For more

Server setup 36 Temperature requirements To ensure continued safe and reliable equipment operation, install or position the system in a well-ventila

Server setup 37 Rack warnings WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling jacks are

Server setup 38 Installing hardware options Install any hardware options before initializing the server. For options installation information, refer

Server setup 39 IMPORTANT: If the RILOE II board is installed in the server, be sure that you attach the video cable to the video connector on th

Contents 4 Installing the server into the rack...

Server setup 40 5. If you chose not to install the cable management arm, install the power cord anchor to the server. NOTE: Peripheral device ca

Server setup 41 • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. • Plug the power cord into a gr

Hardware options installation 42 Hardware options installation In this section Introduction ...

Hardware options installation 43 1. Power down the server (on page 27). 2. Extend the server from the rack, if applicable ("Extend the server f

Hardware options installation 44 IMPORTANT: The key on the processor must be aligned with the keyed corner of the processor socket. 9. Close the

Hardware options installation 45 12. Close the processor retaining bracket. 13. Open the latches on the corresponding PPM slot. 14. Install the PP

Hardware options installation 46 NOTE: PC2 memory, also known as DDR2 SDRAM, is not supported. NOTE: When the 8-GB PC2700 DDR SDRAM DIMM Memory

Hardware options installation 47 5. Install the DIMM. 6. Install the access panel ("Installing the access panel" on page 29). Hot-plug S

Hardware options installation 48 The SCSI IDs for both simplex and duplex configurations are illustrated. Always populate hard drive bays starting wi

Hardware options installation 49 2. Install the hard drive. 3. Determine the status of the hard drive from the hot-plug hard drive LEDs ("Hot-

Contents 5 RILOE cabling (SCSI)...

Hardware options installation 50 Hot-plug SAS hard drive options When adding hard drives to the server, observe the following general guidelines: •

Hardware options installation 51 2. Prepare the SAS hard drive. 3. Install the hard drive. 4. Determine the status of the hard drive from the hot

Hardware options installation 52 3. Remove the hard drive. Installing a diskette drive NOTE: This procedure shows images of the SCSI model serve

Hardware options installation 53 7. Secure the diskette drive cable to the diskette drive cable connector on the SCSI backplane board or SAS backplan

Hardware options installation 54 4. Install the tape drive. Redundant hot-plug fans NOTE: This procedure shows images of the SCSI model server,

Hardware options installation 55 • With the health driver loaded and thermal shutdown disabled in RBSU, the server performs an immediate shutdown if

Hardware options installation 56 Item Description Configuration 7 Fan 7 Primary 8 Fan 8 Redundant Installing redundant hot-plug fans For inf

Hardware options installation 57 CAUTION: After the server is powered down, wait 15 seconds and then check the amber LED before unplugging the cab

Hardware options installation 58 8. Install the battery pack assembly into the server. 9. Install the PCI riser cage ("Installing the PCI rise

Hardware options installation 59 WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or power supply blank to

Contents 6 Introduction to POST error messages... 104 Batt

Hardware options installation 60 4. Open the PCI riser cage door. CAUTION: To prevent improper cooling and thermal damage, do not operate the ser

Hardware options installation 61 • Remove the expansion slot cover. 6. Unlock the PCI retaining clip.

Hardware options installation 62 7. Install the expansion board. 8. Lock the PCI retaining clip. 9. Install the PCI riser cage ("Installing t

Hardware options installation 63 CAUTION: To maintain proper airflow and to prevent thermal damage, do not block the fans with server cabling. 7.

Server cabling 64 Server cabling In this section Cabling...

Server cabling 65 NOTE: If storage devices are connected to both the internal (1I) and external (1E) SAS connectors, the SAS controller recognize

Server cabling 66 DVD/CD-ROM drive cabling Item Cable description 1 DVD/CD-ROM drive cable 2 DVD/CD-ROM drive system cable Diskette drive ca

Server cabling 67 Power button/LED cabling The power button/LED cable connects the power button/LED board to the SAS backplane. RILOE cabling (SAS

Server cabling 68 Internal power cabling Item Description 1 System power cable 2 Power supply signal cable 3 SAS power cable SCSI model cab

Server cabling 69 Embedded simplex SCSI cabling In the embedded simplex cabling configuration, the embedded Smart Array 6i Controller controls up to

Server component identification 7 Server component identification In this section Front panel components ...

Server cabling 70 NOTE: This specific cabling configuration does not support external VHDCI. NOTE: Optional SCSI terminator board and optiona

Server cabling 71 NOTE: Optional SCSI terminator board and optional long SCSI cables are available in the SCSI Configuration Option Kit. Item

Server cabling 72 NOTE: This specific cabling configuration does not support external VHDCI. NOTE: Optional SCSI terminator board and optiona

Server cabling 73 Item Component description SCSI IDs managed 3 Optional terminator board N/A Refer to "Installing the SCSI Terminator Boa

Server cabling 74 5. Install the SCSI terminator board. Removing the SCSI terminator board 1. Power down the server (on page 27). 2. Extend or r

Server cabling 75 USB cabling The USB cable connects the front panel USB connector to the SCSI backplane. DVD/CD-ROM drive cabling Item Cable

Server cabling 76 Diskette drive cabling Item Cable description 1 Diskette drive cable 2 Diskette drive system cable Power button/LED cablin

Server cabling 77 RILOE cabling (SCSI) The 30-pin Remote Insight cable ships with the RILOE II cable kit. For more information, refer to the Remote

Server software and configuration utilities 78 Server software and configuration utilities In this section Configuration tools...

Server software and configuration utilities 79 Configuration Replication Utility ConRep is shipped in the SmartStart Scripting Toolkit and is a prog

Server component identification 8 Front panel components Item SCSI model (top) SAS model (bottom) 1 Hard drive bays Hard drive bays 2 USB p

Server software and configuration utilities 80 Auto-configuration process The auto-configuration process automatically runs when you boot the server

Server software and configuration utilities 81 • Displays on-screen tips for individual steps of a configuration procedure For optimum performance,

Server software and configuration utilities 82 9. Press the Esc key to exit RBSU. 10. Press the F10 key to confirm exiting RBSU. The server will au

Server software and configuration utilities 83 operating system. The iLO subsystem provides remote access to any authorized network client, sends al

Server software and configuration utilities 84 IMPORTANT: You must install and use HP SIM to benefit from the Pre-Failure Warranty for processors

Server software and configuration utilities 85 System maintenance menu The System Maintenance Menu is a new utility that replaces the legacy system-

Server software and configuration utilities 86 the operating system loads through legacy USB support, which is enabled by default in the system ROM.

Server software and configuration utilities 87 Integrated Management Log The IML records hundreds of events and stores them in an easy-to-view form.

Server software and configuration utilities 88 Operating system version support Refer to the operating system support matrix (http://www.hp.com/go/s

Troubleshooting 89 Troubleshooting In this section Troubleshooting resources ...

Server component identification 9 Front panel LEDs and buttons Item Description Status 1 Internal health LED Green = Normal Amber (flashing) =

Troubleshooting 90 Important safety information Before servicing this product, read the Important Safety Information document provided with the se

Troubleshooting 91 WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling feet are extended to t

Troubleshooting 92 Prepare the server for diagnosis 1. Be sure the server is in the proper operating environment with adequate power, air conditioni

Troubleshooting 93 Troubleshooting flowcharts To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this se

Troubleshooting 94 General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of

Troubleshooting 95 Item Refer to 4 The most recent version of a particular server or option firmware is available on the following websites: • HP Su

Troubleshooting 96 Server power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. • The ex

Troubleshooting 97 • The internal health LED is red or amber. NOTE: For the location of server LEDs and information on their statuses, refer to th

Troubleshooting 98

Troubleshooting 99 POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attemp