HP KVM Server Console Switch Maintenance and Service Guide May 2006 (Second Edition) Part Number 339820-002

Customer self repair 10 Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su provee

Customer self repair 11 Garantieservice "Parts Only" Het is mogelijk dat de HP garantie alleen de garantieservice "Parts Only" o

Customer self repair 12

Customer self repair 13

Customer self repair 14

Customer self repair 15

Illustrated parts catalog 16 Illustrated parts catalog In this section Exploded view...

Illustrated parts catalog 17 Item Description Original spare part number Modified spare part number Customer self repair (on page 6) 3 SPS—BRKT, EX

Illustrated parts catalog 18 2Optional: Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti prog

Illustrated parts catalog 19 System components Item Description 1 KVM Server Console Switch 2 Expansion Module

© Copyright 2005, 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only war

Illustrated parts catalog 20 Item Description 3 PS/2 Interface Adapter 4 USB Interface Adapter 5 UTP CAT5 cable

Replaceable spare parts 21 Replaceable spare parts In this section HP KVM Server Console Switch spares kit...

Replaceable spare parts 22 Console switch hardware spares kit 341519-001 SPS—HDWE, MNT KIT, CNSL, KVM SWT

Replaceable spare parts 23 Interface adapter spares kits Description Original spare part number Modified spare part number SPS—ADPTR, INTFC

Replaceable spare parts 24 Expansion module spares kit Description Original spare part number Modified spare part number SPS—BD-EXPN MOD, KYBD

Replaceable spare parts 25 Expansion module hardware spares kit 306808-001 SPS—BRKT, EXPSN MOD, KVM/IP UTP CAT5 cable spares kit Description

Replaceable spare parts 26 Serial cable spares kit 154020-001 SPS—CA & HDWE KIT, MISC

Removal and replacement procedures 27 Removal and replacement procedures In this section Safety considerations...

Removal and replacement procedures 28 Removal and replacement procedure tips After completing all necessary removal and replacement procedures, powe

Removal and replacement procedures 29 Item Description 1 Server 2 Expansion module 3 Console switch 4 USB Interface Adapter 5 PS/2 Inter

Contents 3 Contents Customer self repair...

Removal and replacement procedures 30 4. Remove the screws securing the side-mounting brackets to the console switch. Removing the console switch

Removal and replacement procedures 31 2. Slide the console switch out of the rack. 3. Remove the cage nuts, if necessary. 4. Remove the screws se

Removal and replacement procedures 32 Removing the console switch cantilever-mount hardware 1. Remove the screws securing the console switch to the

Removal and replacement procedures 33 2. Attach the side-mounting brackets to the console switch using the four screws you removed. 3. Slide the s

Removal and replacement procedures 34 4. Secure the console switch to the rails using four self-tapping screws, two on each side. Type B—square-hol

Removal and replacement procedures 35 3. Slide the side-mounting bracket tabs into the U locations on each side of the rack. 4. Install four cage

Removal and replacement procedures 36 2. Attach the 1U brackets to the console switch using the four screws you removed. 3. Install a cage nut beh

Removal and replacement procedures 37 5. Secure the console switch to the rails using two M-6 screws, one on each side. Replacing the console swit

Removal and replacement procedures 38 3. Install up to six clip nuts. 4. Secure the console switch to the rails, using the appropriate number of T

Removal and replacement procedures 39 2. Attach the 1U brackets to the console switch using the four screws you removed. 3. Install up to six cage

Contents 4 When the local user cannot view the OSD copyright notice ... 47 When the loca

Removal and replacement procedures 40 4. Secure the console switch to the rails using the appropriate number of M-6 screws. Removing the expansion

Removal and replacement procedures 41 If the expansion module was side-mounted to the rack, remove the bottom screw and lift the expansion module aw

Removal and replacement procedures 42 If the expansion module was rail-mounted, remove the two screws and cage nuts securing the expansion module to

Removal and replacement procedures 43 Removing and replacing the expansion module hardware Remove the screws securing the hardware to the expansion

Troubleshooting 44 Troubleshooting In this section Troubleshooting sequence ...

Troubleshooting 45 Has the customer performed the Run Diagnostics feature? 1. Ask the customer to perform Run Diagnostics ("Running System Diag

Troubleshooting 46 Diagnosing the problem This section covers the steps to quickly isolate a problem. When the activity light indicator is not on 1.

Troubleshooting 47 5. Ask the customer if the UTP CAT5 cables being used are the correct cable length ("Connection length table" on page 74

Troubleshooting 48 When the local user cannot view the OSD flag Ask the customer to preview the preferences selected in the OSD to determine if the l

Troubleshooting 49 When the video resolution is distorted Ask the customer to refer to the connection length table (on page 74).

Contents 5 Compatible console switch models ...

Frequently asked questions 50 Frequently asked questions In this section Are the expansion module ports hot-pluggable?...

Frequently asked questions 51 Are the server connections on the console switch hot-pluggable? Yes. Can the console switch be mounted in a round-hol

Frequently asked questions 52 NOTE: You can also press the Ctrl key twice within one second to launch the OSD. You can use this key sequence in a

Frequently asked questions 53 How do I look at my interface adapter firmware version? Refer to "Displaying the interface adapter firmware versi

Frequently asked questions 54 Why can remote HP IP Console Switch users not access servers attached to a cascaded HP KVM Server Console Switch? In o

Diagnostic tools 55 Diagnostic tools In this section Activating Run Diagnostics ...

Diagnostic tools 56 A passed test is indicated with a green circle, and a failed test is indicated by a red X. The test is complete when the last te

Displaying the firmware version 57 Displaying the firmware version In this section Displaying the console switch firmware version...

Displaying the firmware version 58 4. Click IA to access the IA Selection dialog box to view individual interface adapter cable version information.

Updating the firmware 59 Updating the firmware In this section Updating the console switch firmware...

Customer self repair 6 Customer self repair HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow fo

Updating the firmware 60 The update process has three updates—Loading Application Firmware, Loading Graphics Chip, and Loading System Data. You see

Updating the firmware 61 2. Click IA. The IA Selection dialog box is displayed. 3. Select the individual interface adapter, and click Version. The

Cascading console switches 62 Cascading console switches In this section Compatible console switch models...

Cascading console switches 63 HP IP Console Switch CAUTION: Do not use interface adapters to cascade HP IP Console Switches with console switches

Cascading console switches 64 22. Update all interface adapter firmware ("Updating the interface adapter firmware" on page 60). The follow

Cascading console switches 65 Item Description 6 KVM cable 7 Local port 8 Cascaded console switch * not shown Cascading a Compaq Server Console S

Cascading console switches 66 Example of a Compaq Server Console Switch cascade configuration Item Description 1 Server 2 KVM cable 3 PS/2 Inte

Cascading console switches 67 2. Locate a UTP CAT5 cable and connect one end to the server connection port ("Components" on page 71) on th

Cascading console switches 68 Example of an HP IP Console Switch cascade configuration Item Description 1 Server 2 PS/2 Interface Adapter or U

Viewing and selecting ports and servers 69 Viewing and selecting ports and servers In this section Viewing servers...

Customer self repair 7 • Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de remplacer ces pi

Viewing and selecting ports and servers 70 Port number of the first console switch Port number of the cascaded console switch Server Status Icon dis

Component identification 71 Component identification In this section Components ...

Component identification 72 recognize and manage attached peripherals, such as the interface adapter, and assigns paths for data transmission. The E

Specifications 73 Specifications In this section Console switch spares specifications ...

Specifications 74 Connection length table The console switch offers optimum video performance when the distance between the server and console switch

Technical support 75 Technical support In this section Before you contact HP...

Acronyms and abbreviations 76 Acronyms and abbreviations CRC cyclic redundant checks EID electronic identification number EPR engineer problem res

Index 77 2 286597-001 SPS-ADPTR, INTFC, KYBD/VID/MSE 23 3 340386-001 SPS-SWITCH, SVR CNSL, KVM, 0 x 1 x 8 21 340387-001 SPS-SWITCH, SVR CNSL, KVM

Index 78 L languages, keyboard 52 local user, cannot view OSD 47, 48 M Main dialog box 70 management tools 55 monitor 50 mouse 50 O OSD,

Customer self repair 8 In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo s

Customer self repair 9 stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Ku