HP Pavilion Slimline s3401f Specifications download pdf (Page 19)

PC Troubleshooting and System Recovery Guide 15

Keyboard and Mouse (continued )

Symptom Problem Solution

Mouse connector is not

properly plugged into the

back of the PC.

Turn off your PC using the keyboard:

1 Press the Ctrl and Esc keys on the keyboard at the same

time to display the Start menu.

2 Use the up arrow or down arrow key to select Turn

Off Computer, and then press the Enter key on

the keyboard.

3 Use the up arrow or down arrow key to select Turn Off,

and then press the Enter key.

After the shutdown is complete, plug the mouse connector

into the back of your PC, and turn on your PC.

Program in use has stopped

responding to commands.

Restart your PC by using the keyboard. If possible, save any

open files and close open applications before restarting.

Mouse does not

respond to movement

or is too slow.

Surface in use for rollerball-

type mouse is too smooth.

Use a mouse pad or other rough surface for the mouse.

Mouse rollerball is dirty. Remove rollerball cover from bottom of mouse and clean the

ball with a damp, lint-free cloth (not paper).

Mouse moves only

vertically or horizontally.

Mouse is damaged. Press the Help ? button on the keyboard to open the Help

and Support Center, or refer to the Warranty and Support

Guide to contact Support for replacement details.

Mouse is not connected

properly.

Try unplugging and then reconnecting the mouse cable to

your PC.

Mouse does not work after

installation or is not

detected.

Wireless mouse batteries

are low or empty.

Replace the batteries in the mouse. Refer to the

documentation that came with your wireless set.

The optical sensor uses the

pattern of the surface to

track the position of the

cursor. Reflective surfaces,

grooved surfaces, glass, or

other see-through surfaces

inhibit the ability of the

sensor to track the cursor.

Place the mouse on a mouse pad or white sheet of paper.

Optical mouse does not

track cursor well.

Mouse sensor is dirty. Wipe the light sensor lens on the bottom of the mouse with a

lint-free cloth (not paper).

Mouse cursor moves

too fast.

The wireless mouse moves

the cursor more quickly than

a standard mouse.

Adjust the mouse speed in Windows.

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HP Pavilion Slimline s3401f Specifications Page 19

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