HP R927 User Manual download pdf (Page 43)

Troubleshooting

Use this section to find information on:

● Resetting the camera (see Resetting the camera on page 43)

● Possible problems and solutions (see Problems and solutions on page 43)

Resetting the camera

If your camera does not respond when you press buttons, reset the camera.

1. Turn off the camera.

2. Remove the memory card and battery.

3. Press the straightened end of a paper clip into

the Reset switch (the small hole located by the

battery slot, as shown), hold the switch down for 3-6

seconds, then release.

4. Reinstall the battery and close the Battery/Memory

card door.

5. Verify that the camera works without an optional

memory card, then reinstall the card.

Resetting the camera returns all settings to their factory defaults. Any images or video

clips stored in memory are retained.

Problems and solutions

Use this information to find solutions to common issues you may have using your camera.

The camera does not turn on.

● Install a new or recharged battery, ensuring that the battery is inserted correctly (see

Install the battery on page 7) and that you are using a rechargeable HP Photosmart

R07 Lithium Ion battery for HP Photosmart R-series cameras (L1812A/L1812B).

● Ensure that the HP AC power adapter is connected to the camera through the dock

and is plugged into a working electrical outlet. Ensure that the HP AC power adapter

is not damaged or defective.

● Reset the camera (see Resetting the camera on page 43).

● Ensure that the memory card is the proper type (see Storage on page 55). If so,

remove the memory card and turn on the camera; if the camera turns on, format the

memory card (see Install and format an optional memory card on page 8). If the

camera still does not turn on, format the memory card using a memory card reader,

or replace the memory card.

The battery gauge goes up and down frequently.

See Power indicators on page 51.

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HP R927 User Manual Page 43