HP B6960-96035 User Manual download pdf (Page 206)

Service management measures and reports are a key tool IT managers can use to

demonstrate value delivered to the organization and also to maintain competitive

cost structures. Service providers use Service Level Agreements (SLAs), that typically

establish availability and performance objectives, to document provider-customer

contractual expectations.

Demonstrating SLA compliance requires constant monitoring and periodic reporting

to show whether SLA expectations have been met. Data Protector, out of the box has

monitoring, notification, and reporting tools to document backup and recovery

operations. Integration with other service management products consolidates service

views, service performance data, and other capabilities into one console, giving you

better information and insight into overall IT service delivery.

Data Protector provides IT service managers with key data to enable operative

monitoring and planning of backup and data recovery operations. This data can be

used in service availability and recovery planning activities that are key if service

agreements are to be adhered to. In addition, Data Protector information can be

used to implement cost management and chargeback models for true IT financial

management.

Data Protector and service management

Data Protector provides service management supports and can be integrated with

service management applications, such as Operations Manager Windows,

Performance Agent (formerly MeasureWare Agent), Reporter, and Service Information

Portal.

Data Protector service management falls into two categories: native (or out-of-the-box)

and application integrations. The items in each category are described in more detail

later in this chapter.

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HP B6960-96035 User Manual Page 206