HP TouchSmart 9300 Elite Specifications

Maintenance & Service GuideHP TouchSmart 9300 Elite All-in-One BusinessPC

●Optional wireless connectivity:◦Integrated 802.11 a/b/g/n or b/g/n wireless LAN module◦Bluetooth® 3.0●Optional TV Tuner●Four SODIMM slots with up to

8. Remove the system board shield (see System board shield on page 77).9. Remove the fan sink (see Fan sink (Thermal module) on page 85).10. Remove tw

WLAN module and TV tuner moduleThe procedures for removing the WLAN module and the TV tuner module are very similar. Themodules install into different

Figure 7-69 TV tuner locationTo remove the WLAN module:1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34)

11. Lift the module to a 45-degree angle, and then remove it from the system board (3).Figure 7-70 Removing the WLAN moduleTo install the WLAN module

System boardDescription Spare part numberSystem board 658978-001The system board is located on the right side of the computer (when viewed from the re

13. Disconnect all cables from the system board, noting their location for reinstallation.14. Remove the seven screws (circled in image) that secure t

Display panelDescription Spare part numberDisplay panel, 23-inch, ZBD 658981-001Display, 23-inch, non-ZBD 658979-001The display panel is secured to th

●Left: 1 screw●Right: 1 screwFigure 7-73 Separating the display panel from the frame15. Separate the display panel from the computer.16. Remove the s

G-sensor boardDescription Spare part numberG-sensor board 658983-001G-sensor cable 658984-001The G-sensor board is mounted on the touchscreen glass. I

15. Pry the board from the display.Figure 7-76 Removing the G-sensor boardTo install the G-sensor board, reverse the removal procedures.G-sensor boar

Front ComponentsFigure 1-2 Front ComponentsTable 1-1 Front ComponentsNo. Component No. Component1 58.4 cm (23-inch) diagonal, 16:9 widescreen, touch

A POST Error MessagesThis appendix lists the error codes, error messages, and the various indicator light and audiblesequences that you may encounter

POST Numeric Codes and Text MessagesThis section covers those POST errors that have numeric codes associated with them. The sectionalso includes some

Table A-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action164-MemorySize Error Memory amount has chang

Table A-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action304-Keyboard or System Unit Error Keyboard f

Table A-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action1805-Ambient Temperature Previously OverLimi

Table A-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action2202-PMM Deallocation Error during MEBxclean

Table A-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action2220-USB Key Provisioning file hasmismatch v

Table A-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended actionNetwork Server Mode Active and NoKeyboard At

Interpreting POST Diagnostic Front Panel LEDs andAudible CodesThis section covers the front panel LED codes as well as the audible codes that may occu

Table A-2 Diagnostic Front Panel LEDs and Audible Codes (continued)Activity Beeps Possible Cause Recommended ActionRed Power LED flashes fourtimes, o

Side ComponentsFigure 1-3 Side ComponentsTable 1-2 Side ComponentsNo. Component No. Component1 Volume up button 8 Microphone/line in jack2 Volume do

Table A-2 Diagnostic Front Panel LEDs and Audible Codes (continued)Activity Beeps Possible Cause Recommended ActionRed Power LED flashes ninetimes, o

B Troubleshooting Without DiagnosticsThis chapter provides information on how to identify and correct minor problems, such as diskettedrive, hard driv

Solving General ProblemsYou may be able to easily resolve the general problems described in this section. If a problempersists and you are unable to r

There is no sound or sound volume is too low.Cause SolutionSystem volume may be set low or muted. 1. Check the F10 BIOS settings to make sure the inte

Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by atwo second pause, and the computer beeps t

Solving Power ProblemsCommon causes and solutions for power problems are listed in the following table.Table B-2 Solving Power ProblemsComputer power

Solving Diskette ProblemsCommon causes and solutions for diskette problems are listed in the following table.NOTE: The computer does not support inter

Table B-3 Solving Diskette Problems (continued)Diskette drive cannot write to a diskette.Cause SolutionNot enough space is left on the diskette. 1. U

“Invalid system disk” message is displayed.Cause SolutionA diskette that does not contain the system files needed tostart the computer has been insert

Solving Hard Drive ProblemsTable B-4 Solving Hard Drive ProblemsHard drive error occurs.Cause SolutionHard disk has bad sectors or has failed. 1. In

Rear ComponentsFigure 1-4 Rear ComponentsTable 1-3 Rear ComponentsNo. Component No. Component1 Drive access panel 10 Power indicator light2 Webcam a

Nonsystem disk/NTLDR missing message.Cause SolutionThe system is trying to start from a diskette that is notbootable.Remove the diskette from the disk

Computer seems to be locked up.Cause SolutionProgram in use has stopped responding to commands. Attempt the normal Windows “Shut Down” procedure. If t

Solving Media Card Reader ProblemsTable B-5 Solving Media Card Reader ProblemsMedia card will not work in a digital camera after formatting it in Mic

Do not know how to remove a media card correctly.Cause SolutionThe computer’s software is used to safely eject the card. Open My Computer (Windows XP)

Solving Display ProblemsIf you encounter display problems, see the documentation that came with the monitor and to thecommon causes and solutions list

Blank screen and the power LED flashes red seven times, once every second, followed by a two second pause, andthe computer beeps seven times. (Beeps s

Image is not centered.Cause SolutionPosition may need adjustment. Press the monitor's Menu button to access the OSD menu.Select ImageControl/ Hor

Solving Audio ProblemsIf the computer has audio features and you encounter audio problems, see the common causes andsolutions listed in the following

Table B-7 Solving Audio Problems (continued)Sound does not come out of the speaker or headphones.Cause SolutionComputer is in standby mode. Press the

There is no sound or sound volume is too low.Cause SolutionThe application is set to use a different audio device thanspeakers.Some graphics cards sup

2 Installing and Customizing theSoftwareIf your computer was not shipped with a Microsoft operating system, some portions of thisdocumentation do not

Table B-8 Solving Printer Problems (continued)Printer prints garbled information.Cause SolutionThe cables may not be connected properly. Reconnect al

Table B-10 Solving Mouse ProblemsMouse does not respond to movement or is too slow.Cause SolutionMouse connector is not properly plugged into the bac

Solving Hardware Installation ProblemsYou may need to reconfigure the computer when you add or remove hardware, such as an additionaldrive or expansio

Power LED flashes red five times, once every second, followed by a two second pause, and the computer beepsfive times. (Beeps stop after fifth iterati

Solving Network ProblemsSome common causes and solutions for network problems are listed in the following table. Theseguidelines do not discuss the pr

Table B-12 Solving Network Problems (continued)Wake-on-LAN feature is not functioning.Cause SolutionS5 Wake on LAN is disabled. : Enable the S5 Wake

Network driver does not detect network controller.Cause SolutionNetwork controller is disabled. 1. Run Computer Setup and enable network controller.2.

Diagnostics passes, but the computer does not communicate with the network.Cause SolutionNetwork drivers are not loaded, or driver parameters do notma

System setup utility reports unprogrammed EEPROM.Cause SolutionUnprogrammed EEPROM. Contact an authorized service provider.Solving Memory ProblemsIf y

Insufficient memory error during operation.Cause SolutionToo many Terminate and Stay Resident programs (TSRs)are installed.Delete any TSRs that you do

3. Select the All Programs menu.4. Click on the Windows Update link.In Windows 7, the Windows Update screen appears. Click view available updates and

Power LED flashes red eleven times, once every second, followed by a two second pause.Cause SolutionThe current processor does not support a feature p

CD-ROM or DVD devices are not detected or driver is not loaded.Cause SolutionDrive is not connected properly or not properly configured. See the docum

Recording or copying CDs is difficult or impossible.Cause SolutionWrong or poor quality media type. 1. Try using a slower speed when recording.2. Veri

Solving Internet Access ProblemsIf you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to thecommon causes a

Table B-17 Solving Internet Access Problems (continued)Unable to connect to the Internet.Cause SolutionIP address is not configured properly. Contact

Internet takes too long to download Web sites.Cause SolutionModem is not set up properly. Verify that the modem is connected and communicatingproperly

Solving Software ProblemsMost software problems occur as a result of the following:●The application was not installed or configured correctly.●There i

Contacting Customer SupportFor help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you,visit http://www.hp

C Connector Pin AssignmentsThis appendix contains the pin assignments for many computer and workstation connectors. Some ofthese connectors may not be

HeadphoneConnector and Icon (1/8” miniphone) Pin Signal1 (Tip)2 (Ring)3 (Shield)Audio_leftPower_RightGroundLine-in AudioConnector and Icon (1/8” minip

3 Computer Setup (F10) UtilityComputer Setup (F10) UtilitiesUse Computer Setup (F10) Utility to do the following:●Change factory default settings.●Set

D Power Cord Set RequirementsThe power supplies on some computers have external power switches. The voltage select switchfeature on the computer permi

Country-Specific RequirementsAdditional requirements specific to a country are shown in parentheses and explained below.Country Accrediting Agency C

E SpecificationsAll-in One ModelsTable E-1 SpecificationsDimensions (with stand)HeightWidthDepth17.7 in23.0 in4.1 in45.0 cm58.5 cm10.0 cmDimensions (

Table E-1 Specifications (continued)Power SupplyRated Voltage RangeRated Line Frequency100-240 V50-60 Hz100-240 V50-60 HzMax Operating PowerIntegrate

IndexAAC adapterspare part numbers 27, 31, 32audible codes 110audio problems 129Bbatterydisposal 25beep codes 110boards, spare part numbers 29booting

keyboard problems 132LLEDsblinking power 110blinking PS/2 keyboard 110left capremoving 61left side capspare part number 27, 32, 33spare part numbers 6

Ssafety and comfort 113safety precautionscleaning 23SATAconnectors on system board17data cable pinouts 17hard drive characteristics 17screws, correct

●Solve system configuration errors detected but not automatically fixed during the Power-On Self-Test (POST).●Replicate the system setup by saving sys

Table 3-1 Computer Setup—File (continued)System Information Lists:● Product name●SKU number (some models)●Processor type/speed/stepping● Cache size (

Computer Setup—StorageNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-2 Computer Setup—Stor

© Copyright 2011 Hewlett-PackardDevelopment Company, L.P. Theinformation contained herein is subject tochange without notice.Microsoft and Windows are

Computer Setup—SecurityNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-3 Computer Setup—Sec

Table 3-3 Computer Setup—Security (continued)◦USB Port 11◦ USB Port 13Slot Security Allows you to disable or enable any Mini Card slotNetwork Boot En

Table 3-3 Computer Setup—Security (continued)System Security(some models: theseoptions are hardwaredependent)Data Execution Prevention (some models)

Computer Setup—PowerNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-4 Computer Setup—PowerO

Computer Setup—AdvancedNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-5 Computer Setup—Adv

4 Serial ATA (SATA) Drive Guidelinesand FeaturesNOTE: HP only supports the use of SATA hard drives on these models of computer. No ParallelATA (PATA)

SMART ATA DrivesThe Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP PersonalComputers have built-in drive failure pred

5 Identifying the Chassis, Routine Care,and Disassembly PreparationThis chapter provides general service information for the computer. Adherence to th

Electrostatic Discharge InformationA sudden discharge of static electricity from your finger or other conductor can destroy static-sensitivedevices or

●Always be properly grounded when touching a sensitive component or assembly.●Avoid contact with pins, leads, or circuitry.●Place reusable electrostat

About This BookWARNING! Text set off in this manner indicates that failure to follow directions could result in bodilyharm or loss of life.CAUTION: Te

●Conductive bins and other assembly or soldering aids●Conductive foam●Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistan

Routine CareGeneral Cleaning Safety Precautions1. Never use solvents or flammable solutions to clean the computer.2. Never immerse any parts in water

●If you remove a key, use a specially designed key puller to prevent damage to the keys. Thistool is available through many electronic supply outlets.

Cables and ConnectorsMost cables used throughout the unit are flat, flexible cables. These cables must be handled withcare to avoid damage. Apply only

6 Illustrated parts catalogComputer major componentsItem Description Spare part number(1) System board 658978-001(2) Fan 652321-001(3) Optical drive (

Item Description Spare part number Discrete graphics 658987-001 UMA graphics 658988-001 Memory modules (PC3-10600, 1333-MHz; not illustrated) 4-GB

Item Description Spare part number Right side cap 670182-001 Keyboard (not illustrated) USB ●Brazil 590271-201 ●French Canada 590271-121 ● Lati

BoardsItem Description Spare part number(1) Inverter 658982-001(2) Optical drive eject board 652312-001(3) Power board 652305-001(4) Optical drive con

Item Description Spare part number I/O board assembly, with DataPort (not illustrated) Includes IR 670183-001 Does not include IR 670184-001 Webc

Spare partnumberDescription611375-003 Keyboard, USB, mini, for use in the United States611375-123 Keyboard, USB, mini, for use in French Canada613125-

iv About This Book

Spare partnumberDescription652277-001 Webcam module without DMIC652279-001 HP WLAN combo 802.11b/g/n + Bluetooth 2.1 card652286-001 Optical drive tran

Spare partnumberDescription658990-121 Keyboard, USB Enterprise, for use in French Canada658990-161 Keyboard, USB Enterprise, for use in Latin America6

7 Removal and Replacement ProceduresThe following sections provide information about disassembling various components of the All-in-One.Preparing to d

StandThe stand is secured with four screws. The screws are covered by the plastic piece covering the backof the stand.To remove the stand:1. Prepare t

3. Remove the four Torx screws (1), slide the stand toward the top of the computer, and then liftthe stand off the computer (2).NOTE: You can use a To

VESA mountThe VESA adapter plate is stored in the bottom of the stand and is mounted in place of the stand.To install the VESA adapter plate:1. Prepar

3. Use a Phillips screwdriver to tighten the recessed two brake screws (for the rails) on thecomputer. It should take about 5–10 turns of the screwdri

4. While the stand is still on the computer, use a Phillips screwdriver to remove the four screwsattaching the VESA adapter plate to the bottom of the

6. Use a flathead screwdriver to remove the four screws attaching the computer stand to the backof the computer.Figure 7-7 Removing the stand screws4

7. Lift the computer stand away from the computer.Figure 7-8 Removing the standVESA mount 41

Table of contents1 Product Features ...

8. Place the VESA adapter plate over the rails on the back of the computer, matching the cutoutson the each side of the plate with the screw holes and

9. Attach the VESA adapter plate to the back of the computer, using a Phillips screwdriver totighten the four screws.Figure 7-10 Securing the VESA ad

10. Slide the VESA adapter plate upward until it locks into place. You will hear a click when theVESA adapter plate is locked in place.NOTE: If you do

11. Attach the wall-mounting hardware (purchased separately) to the VESA adapter plate, accordingto the manufacturer's instructions, using either

NOTE: If the computer stand is ever replaced on the computer, the VESA adapter plate must bereplaced on the bottom of the computer stand in order to p

Rear panelsThe rear panels are located above the stand. You must remove them to access internal components.Although the following procedure shows only

3. Before removing the rear panel, you must remove the small cover plate that hides the screwused to secure the panel to the chassis. Lift up on the b

5. Lift up the outside edge of the panel approximately 2.5 cm (1 inch) (1) and slide the panel towardthe outside edge of the computer (2) to remove it

Installing memoryDescription Spare part number4-GB 646801-0012-GB 646800-001The memory modules are located under the rear cover on the right side of t

In addition, the computer supports:●512-Mbit, 1-Gbit, and 2-Gbit non-ECC memory technologies●single-sided and double-sided SODIMMs●SODIMMs constructed

Generating Static ... 20Preventing Electro

The system will automatically operate in single channel mode, dual channel mode, or flex mode,depending on how the SODIMMs are installed.●The system w

3. To remove a SODIMM, press outward on the two latches on each side of the SODIMM (1) thenpull the SODIMM out of the socket (2).Figure 7-22 Removing

Hard driveDescription Spare part number1000-GB 636930-001750-GB 639363-001500-GB 636939-001320-GB 634824-001250-GB 636927-001160-GB solid-state drive

3. Loosen the captive screw on the side of the hard drive cage that secures the cage to thecomputer.Figure 7-25 Loosening the hard drive cage screw4.

5. To remove the hard drive from the hard drive cage, remove the four screws on the sides of thecage that secure the drive to the cage (1), and then s

Inverter boardDescription Spare part numberInverter board 658982-001The inverter board is located on the left side of the computer on top of the optic

5. Remove the inverter board from the computer (3).Figure 7-29 Removing the Inverter boardTo install the inverter board, reverse the removal procedur

Optical drive connector boardDescription Spare part numberOptical drive connector board 652311-001Optical drive transfer cable, 275 mm 652286-001The o

5. Pull the board away from the optical drive bracket, and then remove it from the computer (3).Figure 7-31 Removing the optical drive connector boar

Left capDescription Spare part numberLeft side cap, no optical drive 658989-001Left side cap, 1394 670181-001The left cap is located on the left side

Volume button board ... 70Rear

4. Rotate the cap to disengage it from the computer (2), and then remove it (3).Figure 7-33 Removing the left side capTo install an left cap, reverse

Optical driveDescription Spare part numberHP SuperMulti DVD Writer Drive 583092-001HP Slim Slot Blu-ray Combo Drive 583093-001The optical drive is loc

4. Loosen the captive screw (1) that secures the drive to the computer, and then push on the drivebracket (2) to slide the drive out of the computer (

Optical drive eject boardDescription Spare part numberOptical drive eject board 652312-001Optical drive eject cable, 190 mm 652299-001The optical driv

4. From the outside of the computer, remove the screw that secures the board to the computer.Figure 7-38 Removing the optical drive eject board screw

Right capDescription Spare part numberRight cap 670182-001The right cap is located along the right side of the computer (when viewed from behind). It

4. Rotate the cap to disengage it from the computer (2), and then remove it far enough to gainaccess to the volume board cable connector (3).Figure 7-

5. Disconnect the volume board cable from the system board.Figure 7-42 Disconnecting the volume board cable6. Remove the cap from the computer.To ins

Volume button boardDescription Spare part numberVolume button board 652306-001The volume button board is located in the right side cap. It is secured

5. Lift the board from the cap (2).Figure 7-44 Removing the volume button boardTo install the volume button board, reverse the removal procedures.Vol

Contacting Customer Support ... 149Appendix C

Rear logo coverThe rear logo cover is secured with four screws.To remove the rear logo cover:1. Prepare the computer for disassembly (see Preparing to

Webcam moduleDescription Spare part numberWebcam module without DMIC 652277-001Webcam module, 2.0 MP, FHD 658985-001Webcam lens cover 654598-001Webcam

6. Remove the module from the computer (3).Figure 7-47 Removing the webcam moduleTo install a webcam module, reverse the removal procedures.74 Chapte

Main rear frameThe main rear frame is secured with 15 screws. To remove it, you must first remove the rear logocover, which is held on with four screw

Power button boardDescription Spare part numberPower button board 652305-001The power button board is located under the left side cap near the bottom

9. Disconnect the cable from the board (2), and then remove the board from the computer.NOTE: Be careful not to damage the cable when disconnecting it

10. Lift the left side of the shield first (3), and then pull the shield up and off the system board.Figure 7-51 Removing the system board shieldTo i

SpeakersDescription Spare part numberRight speaker 652274-001Left speaker 652275-001The speakers are located at the bottom of the computer. Two separa

12. Lift the speakers straight up and out of the computer (3).Figure 7-54 Removing the speakersFigure 7-55 Removing the speakersTo install the speak

Infrared sensor boardDescription Spare part numberInfrared sensor board 652307-001The infrared board is located on the bottom left side of the compute

1 Product FeaturesFigure 1-1 HP TouchSmart 9300 Elite Business PCNOTE: The wireless keyboard and mouse shown above are optional accessories.The HP To

10. Lift the board from the computer (3).Figure 7-57 Removing the infrared boardTo install the infrared board, reverse the removal procedures.82 Chap

FanDescription Spare part numberFan 652321-001The fan is located near the top of the computer. It is secured with three screws. You do not have toremo

11. Lift the fan from the computer (3).Figure 7-59 Removing the fanTo install the fan, reverse the removal procedures.84 Chapter 7 Removal and Repl

Fan sink (Thermal module)Description Spare part numberFan sink (thermal module) for use in computers with discrete graphics 658987-001Fan sink (therma

11. Slide the fan sink toward the top of the computer (3), and then lift it off the system board .Figure 7-61 Removing the fan sinkTo replace the fan

To remove the processor:1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34).2. Remove the stand (see Stand

To install a new processor:1. Place the processor in its socket and close the retainer.2. Secure the locking lever.If reusing the existing heat sink,

Hard drive connectorThe hard drive connector is located near the middle of the computer. You must remove the standbracket get to the connector's

8. Remove the stand bracket by removing the eight screws (1) that secure the bracket to thecomputer, and then lifting the bracket off the computer (2)

To install the hard drive connector, reverse the removal procedures.Graphics boardDescription Spare part numberGFX, 1 GB graphics card 652164-001ATI M