HP rp7410 User's Guide download pdf (Page 7)

Types of hardware warranty service

Listed below are the types of warranty services that may be applicable to the HP Hardware Product

you have purchased. For more details, refer to the “Limited warranty period” (page 8) section.

Customer self repair

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time

and allow for greater flexibility in performing defective parts replacement. If during the diagnosis

period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship

that part directly to you for replacement. There are two categories of CSR parts:

• Parts for which customer self repair is mandatory. If you request HP to replace these parts,

you will be charged for the travel and labor costs of this service.

• Parts for which customer self repair is optional. These parts are also designed for customer

self repair. If, however, you require that HP replace them for you, this may be done at no

additional charge under the type of warranty service designated for your product.

Based on availability and where geography permits, CSR parts will be shipped for next business

day delivery. Same-day or four-hour delivery may be offered at an additional charge where

geography permits. If assistance is required, you can call the HP Technical Support Center and a

technician will help you over the phone. HP specifies in the materials shipped with a replacement

CSR part whether a defective part must be returned to HP. In cases where it is required to return

the defective part to HP, you must ship the defective part back to HP within a defined period of

time, normally five (5) business days. The defective part must be returned with the associated

documentation in the provided shipping material. Failure to return the defective part may result in

HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part

return costs and determine the courier/carrier to be used.

Parts only warranty service

Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts

only service, HP will provide replacement parts free of charge. If HP carries out the repair, labor

and logistics costs are at your expense.

Advanced unit replacement warranty service

Your HP Limited Warranty may include an advanced unit replacement warranty service. Under

the terms of the advanced unit replacement warranty service, HP will ship a replacement unit

directly to you if the HP Hardware Product you purchased is diagnosed as defective. On receiving

the replacement unit, you will be required to return the defective unit back to HP, in the packaging

that arrives with the replacement unit, within a defined period of time, normally five (5) days. HP

will incur all shipping and insurance costs to return the defective unit to HP. Failure to return the

defective unit may result in HP billing you for the replacement unit.

On-site warranty service

Your HP Limited Warranty may include an on-site warranty service. Under the terms of on-site

service, HP may, at its sole discretion, determine if a defect can be repaired:

• Remotely

• By the use of a CSR part

• By a service call at the location of the defective unit

If HP ultimately determines that an on-site service call is required to repair a defect, the call will

be scheduled during standard office hours unless otherwise stated for the HP Hardware Product

you purchased. Standard office hours are typically 08:00 to 17:00, Monday through Friday, but

may vary with local business practices. If the location of the defective unit is outside the customary

service zone (typically 50km), response times may be longer or there may be additional charges.

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HP rp7410 User's Guide Page 7

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