HP Stream 11 Pro Notebook PC User Manual

HP Stream 11 Pro Notebook PCMaintenance and Service GuideIMPORTANT! This document is intended for HP authorized service providers only.

Category DescriptionKeyboard/pointing devices (continued)Touchpad requirements:Taps enabled as defaultSupport for Microsoft® Windows® 8 Modern trackpa

2 External component identificationFinding your hardware and software informationLocating hardwareTo find out what hardware is installed on your compu

DisplayItem Component Description(1) WLAN antennas (2)* Send and receive wireless signals.(2) Internal microphones Record sound.(3) Webcam light On: T

ButtonsItem Component Description(1) Power button●When the computer is off, press the button to turn on the computer.●When the computer is on, press t

KeysItem Component Description(1) esc key Displays system information when pressed in combination with the fn key.(2) fn key Executes frequently used

LightsItem Component Description(1) Power light ●On: The computer is on.●Blinking: The computer is in the Sleep state, a power-saving state. The compu

TouchPadItem Component Description(1) Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen.NOTE: The TouchPad

Left sideItem Component Description(1) Security cable slot Attaches an optional security cable to the computer.NOTE: The security cable is designed to

Right sideItem Component Description(1) Power light ●On: The computer is on.●Blinking: The computer is in the Sleep state, a power-saving state. The c

BottomItem Component Description(1) Speakers (2) Produce sound.Bottom 11

© Copyright 2014 Hewlett-Packard Development Company, L.P.Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under l

3 Illustrated parts catalogNOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your c

Computer major componentsItem Component Spare part number(1) Display assembly: The display assembly is spared at the subcomponent level only. For disp

Item Component Spare part number For use in Belgium 800058-A41 For use in Bulgaria 800058-261 For use in Canada 800058-DB1 For use in the Czech Re

Item Component Spare part number(10) Power connector cable 787922-001(11) Speakers (includes left and right speakers and cables) 792913-001(12) Base e

Item Description Spare part number(1) Display bezel 800057-001(2) Webcam/microphone module (includes double-sided adhesive) 795114-001(3) Display pane

4 Removal and replacement preliminary requirementsTools requiredYou will need the following tools to complete the removal and replacement procedures:●

Drive handlingCAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of

Grounding guidelinesElectrostatic discharge damageElectronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure

Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:●To avoid hand contact, transport pro

Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.●When seated, wear a wrist strap c

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on you

5 Removal and replacement proceduresCAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing

NOTE: When replacing the keyboard/top cover, be sure that the following components are removed from the defective keyboard/top cover and installed on

5. Remove the eleven Phillips PM1.9×5.6 screws that secure the keyboard/top cover to the base enclosure.6. Turn the computer right side up with the fr

14. Remove the keyboard/top cover (7) by sliding it up and forward at an angle.NOTE: The thermal material must be thoroughly cleaned from the surfaces

Reverse this procedure to install the keyboard/top cover.26 Chapter 5 Removal and replacement procedures

TouchPadDescription Spare part numberTouchPad (includes the cable and double-sided adhesive) 800746-001Before removing the TouchPad, follow these step

Heat sinkDescription Spare part numberHeat sink (includes replacement thermal material) 792910-001Before removing the heat sink, follow these steps:1.

Power button boardDescription Spare part numberPower button board (includes cable and double-sided adhesive) 792895-001Before removing the power butto

BatteryDescription Spare part numberBattery, 3-cell, 37-WHr, 3.25-AHr, Li-ion (includes cable) 787521-005Before removing the battery, follow these ste

WLAN moduleDescription Spare part numberIntel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter 784638-005Realtek RTL8723BE

iv Safety warning notice

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.NOTE: If the WLAN antenna is not connected to the terminal on the W

Connector boardDescription Spare part numberConnector board (includes cable, SD Card Reader slot, and double-sided adhesive) 795899-001Before removing

Power connector cableDescription Spare part numberPower connector cable 787922-001Before removing the power connector cable, follow these steps:1. Tur

System boardNOTE: The system board is with an Intel Celeron N2840 2.16-GHz (SC turbo up to 2.58-GHz) dual core processor (1333-MHz FSB, 1.0-MB L2 cach

4. Disconnect the speaker cable (4) from the system board.5. Remove the power light diffuser (1).6. Remove the six Philllips PM1.9×3.3 screws (2) that

SpeakersDescription Spare part numberSpeakers (include left and right speakers and cables) 792913-001Before removing the speakers, follow these steps:

Display assemblyBefore removing the display assembly, follow these steps:1. Turn off the computer. If you are unsure whether the computer is off or in

b. Remove the two Phillips PM2.0×2.2 broad head screws (2) that secure the display panel to the display enclosure.c. Flex the inside edges of the top

a. Remove the display bezel.b. Disconnect the webcam/microphone module cable (1) from the webcam/microphone module.c. Detach the webcam/microphone mod

c. Lift the top edge of the display panel (2), and then swing the panel up and forward until the panel rests upside down in front of the display enclo

Table of contents1 Product description ...

a. Remove the display panel.b. Disconnect the display panel cable from the webcam/microphone module.c. Release the display panel cable from the retent

d. Remove the display hinges (3).The display hinges are included in the Display Hinge Kit, spare part number 792893-001.11. If it is necessary to repl

e. Release the WLAN antenna cables (2) from the retention clips built into the top edge and right side of the display enclosure.f. Remove the WLAN ant

6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)Setup Utility, or Basic Input/Output System (BIOS), controls communication between a

Downloading a BIOS updateCAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update onl

Using HP PC Hardware Diagnostics (UEFI)HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic

7 Specifications Metric U.S.Computer dimensionsWidth 30. cm 11.8 inDepth 20.6 cm 8.1 inHeight 2.0 cm 0.8 inWeight 1.3 kg 2.8 lbsOperating voltage and

8 Backing up, restoring, and recoveringThis chapter provides information about the following processes:●Creating recovery media and backups●Restoring

Restore and recoveryThere are several options for recovering your system. Choose the method that best matches your situation and level of expertise:●W

Using the HP Recovery partition (select models only)The HP Recovery partition (select models only) allows you to perform a system recovery without the

Heat sink ...

9 Statement of memory volatilityThe purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business Notebook PCs

i. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one or two prompts will appear—one to clear the TPM

Nonvolatile memory usageNon Volatile Memory TypeAmount (Size) Does this memory store customer data?Does this memory retain data when power is removed?

Non Volatile Memory TypeAmount (Size) Does this memory store customer data?Does this memory retain data when power is removed?What is the purpose of t

Questions and answers1. How can the BIOS settings be restored (returned to factory settings)?IMPORTANT: Restore defaults does not securely erase any d

a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen

10 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or fr

Country/region Accredited agency Applicable note numberSweden SEMKO 1Switzerland SEV 1Taiwan BSMI 4The United Kingdom BSI 1The United States UL 21. Th

11 RecyclingWhen a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household

IndexAAC adapter light 9AC adapter, spare part number 16action keys 6antennalocation 4removal 43spare part numbers 16, 44audio, product description 1a

Index ...

audio-out 10headphone 10microphone 10Kkey components 6keyboard/top coverremoval 22spare part numbers 13, 22keysaction 6esc 6fn 6Windows 6Lleft-side co

Wwebcam light 4webcam, location 4webcam/microphone moduleremoval 39spare part number 16, 40WindowsFile History 50restoring files 50system restore poin

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1 Product descriptionCategory DescriptionProduct Name HP Stream 11 Pro Notebook PCProcessor Intel® Celeron™ N2840 2.16-GHz (SC turbo up to 2.58-GHz) d