HP RP2 Retail System Model 2030 (ENERGY STAR) User Manual

Maintenance and Service GuideHP RP2 Retail System

●Sealed and fanless unit●Entire unit rated IP54, water and dust resistant●VESA mounting holes (100 mm x 100 mm and 75 mm x 75 mm patterns )●Flexible u

A Power cord set requirementsThe power supplies on some computers have external power switches. The voltage select switch feature onthe computer permi

Country-specific requirementsAdditional requirements specific to a country are shown in parentheses and explained below.Country Accrediting Agency C

B SpecificationsTemperature RangeOperatingNonoperating50° to 95°F-22° to 140°F10° to 35°C-30° to 60°CNOTE: Operating temperature is derated 1.0° C per

IndexAantennasillustrated 9removal and replacement 50audible codes 73Bbackup and recovery, Windows 7 84Backup and Restore, Windows 7 87backupscreating

passwords 77, 78plastic parts 11POST error messages 69power button boardremoval and replacement 43power button board cableillustrated 9power cord set

Driver Recovery media 84f11 recovery 82hard drive recovery 82operating system DVD 84recovery partition 82restoring the hard drive 82Windows 8.1backup

Rear components1 Optional HP Integrated USB Peripheral Modules 9 Powered USB 12V2 Hard Drive Activity Light 10 DisplayPort (for a secondary display)3

Connecting a serial deviceSome serial devices may require a DB9 connector. Available options from HP are RJ-50 to DB9 adapter cables(either 1 meter or

2 Installing and Customizing the SoftwareIf your computer was not shipped with a Microsoft operating system, some portions of this documentation donot

Downloading Microsoft Windows updatesMicrosoft may release updates to the operating system. To help keep the computer running optimally, HPrecommends

3 Illustrated parts catalogNOTE: HP continually improves and changes product parts. For complete and current information onsupported parts for your co

Item Description Windows 8.1 Windows Embedded 8.1 No Digital Product Key (DPK)(3) Power supply, 180W; external(4) Memory modules (PC3,12800, CL11) 8

CablesItem Description(1) Hard drive connector and cable(2) Display (LVDS) cable(3) Power button board cable(4) Touch board cable(5) RJ50 to DB9 cable

Misc partsItem Description Hard drives/Solid-state drives/Flash drives 500 GB, 7200 rpm, 2.5 inch, self-encrypting (SED) (not illustrated) 500 GB,

Plastic partsItem Description(1) Base side panel(2) USB assembly, plastic(3) Cable and I/O cover(4) USB cover plate I/O cover (not illustrated) Stan

© Copyright 2014, 2015 Hewlett-PackardDevelopment Company, L.P. The informationcontained herein is subject to change withoutnotice.Microsoft and Windo

4 Routine care, SATA drive guidelines, anddisassembly preparationThis chapter provides general service information for the computer. Adherence to the

Preventing electrostatic damage to equipmentMany electronic components are sensitive to ESD. Circuitry design and structure determine the degree ofsen

Recommended materials and equipmentMaterials and equipment that are recommended for use in preventing static electricity include:●Antistatic tape●Anti

Routine careGeneral cleaning safety precautions1. Never use solvents or flammable solutions to clean the computer.2. Never immerse any parts in water

Tools and software RequirementsTo service the computer, you need the following:●Torx T-15 screwdriver●Flat-bladed screwdriver (may sometimes be used i

●Do not use excessive force when inserting a drive.●Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic field

crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such asreallocated sector count, spin retry count,

5 Removal and replacement proceduresNOTE: HP continually improves and changes product parts. For complete and current information onsupported parts fo

Mounting the RP2 to a wall, swing arm, or pole-mounted bracketThe RP2 can be attached to a wall, swing arm, pole-mounted bracket, or other mounting fi

Routing cables to external devices1. Turn off the computer properly through the operating system, then turn off any external devices.2. Disconnect the

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not placethe device directly on your

6. Insert the tabs on the top of the cable cover into the slots on the rear panel (1) and then rotate thebottom part of the cover on to secure it (2).

Stand feetThe bottom of the stand has four rubber feet. Each foot is secured to the stand with one Phillips screw.To remove a foot from the bottom of

Power supply1. Turn off the computer properly through the operating system, then turn off any external devices.2. Disconnect the power cord from the p

7. Slide the new power supply into the left side of the base.8. Connect the AC power cord to the right side of the power supply inside the base (1), i

10. Replace the side panels on the base. To do so, insert the tabs at the bottom edge of the panel onto thebase (1) then rotate the top edge of the pa

Optional HP integrated USB peripheral modulesDescriptionHP Retail Integrated 7-inch Customer Facing DisplayHP Retail Integrated 2x20 DisplayHP Retail

3. Pry off the bottom part of the USB cover plate (1) and then pull the cover plate off the unit (2).4. Pull the plug that is inserted in the USB port

5. Remove the two screws next to the USB port. The screws are needed to install the USB module.6. Slide the screw hole cover plate on the module back

7. Install the two screws that were previously removed (1) and slide the cover plate on the moduleforward to cover the screws (2).8. Reconnect the pow

Front panelTo access the internal components of the computer, such as the hard drive and memory module, you mustremove the front panel.1. Push up on t

iv Safety warning notice

4. Rotate the display head back to the horizontal position.5. Lift the front panel straight up and off the rear casing.32 Chapter 5 Removal and repl

6. Use the following image to determine proper placement of thermal pads under the panel on the rearcasing.A thermal pad spare part kit is available.F

MemoryDescription8 GB (PC3,12800, CL11)4 GB (PC3,12800, CL11)The computer comes with one preinstalled double data rate 3 synchronous dynamic random ac

1. Turn off the computer properly through the operating system, then turn off any external devices.2. Disconnect the power cord from the power outlet.

Hard driveDescription500 GB, 7200 rpm, 2.5 inch, self-encrypting (SED)500 GB, 7200 rpm, 2.5 inch320 GB, 7200 rpm, 2.5 inch256 GB Solid-state Drive (SS

5. Lift the hard drive carrier straight up and out of the drive bay.6. Remove the four grommet screws from the sides of the hard drive carrier.Hard dr

7. Slide the hard drive out of the carrierReverse the removal procedures to install a hard drive.When installing the hard drive assembly, make sure th

CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings. When thebattery is removed or replaced, the CMOS setting

WLAN moduleThe WLAN module is secured with one screw and has two connected antennas.To remove the WLAN module:1. Prepare the computer for disassembly

5. Lift the module to a 45-degree angle, and then pull it away to remove it from the socket.To install a WLAN module, reverse the removal procedures.W

Table of contents1 Product overview ...

Drive connector and cablesThe drive connector and cables assembly is connected to the bottom of the drive cage.1. Prepare the computer for disassembly

Power button boardThe power button board is located at the bottom, left of the computer. A separate cable connects the powerbutton board to the system

USB port assemblyDescriptionUSB port assembly (plastic body)USB connector and cable1. Prepare the computer for disassembly (Preparation for disassembl

4. Remove the screws (1) from the USB assembly, and then rotate the assembly up and off the computer(2).NOTE: The screws you must remove differs depen

6. If you need to remove the right USB assembly:Right USB assemblyTo install the USB assembly, reverse the removal procedures.46 Chapter 5 Removal a

SpeakersThe computer uses two speakers located on the bottom left and right sides. The speakers are wired togetherand plug into one connector.1. Prepa

5. Remove the two Torx screws (1) that secure the right speaker to the computer, disconnect the speakercable from the system board connector labeled S

Touch boardNOTE: For R-touch models, the display panel assembly includes a resistive touch board that is pre-programmed to the touch glass and mounted

Antennas and transceiversThe wireless antennas connect from the WLAN module to transceivers at the top of the computer. Eachtransceiver is secured wit

To reinstall the antennas, reverse the removal procedure.When installing the antenna brackets, insert the tabs on the bottom of the brackets into the

Cables and connectors ... 16Hard Dr

System boardNOTE: All system board spare part kits include replacement thermal material.DescriptionSystem board with Intel Pentium J2900 processorFor

b. Slide the bracket toward the top of the computer (2), and then lift it from the computer.8. Remove the four Torx screws that secure the system boar

9. Rotate the top bracket up and remove it from the computer.54 Chapter 5 Removal and replacement procedures

10. Lift the system board from the computer.Use the following image to determine proper placement of thermal pads under the system board.A thermal pad

System board calloutsSys Bd Label Color Component Sys Bd Label Color ComponentSATA0 Dark blue Hard drive 12V USB Silver 12V powered USBconnectorSA

Display panel assemblyWARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components tocool before touching.1. Pre

6 Configuring the softwareTouch screen calibrationYou do not need to install the touch driver software for Microsoft Windows 7 Professional or Embedde

Configuring powered serial portsThe serial ports can be configured as standard (non-powered) serial ports or powered serial ports. Somedevices use a p

7 Computer Setup (F10) UtilityComputer Setup (F10) UtilitiesUse Computer Setup (F10) Utility to do the following:●Change factory default settings.●Set

NOTE: If you do not press F10 at the appropriate time, you must restart the computer and againrepeatedly press F10 when the monitor light turns green

7 Computer Setup (F10) Utility ...

Computer Setup—FileNOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.Table 7-1 Computer Setup—FileOp

Computer Setup—StorageNOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.Table 7-2 Computer Setup—Sto

Table 7-2 Computer Setup—Storage (continued)Specify the order of attached hard drives. The first hard drive in the order will have priority in theboo

Table 7-3 Computer Setup—Security (continued)Device Security (showssupported devices only)Allows you to set Device Available/Device Hidden (default i

Table 7-3 Computer Setup—Security (continued)preventing firmware attacks. UEFI and Windows Secure Boot only allow code signed by pre-approved digital

Table 7-4 Computer Setup—Power (continued)S5 Maximum Power Savings – Turns off power to all nonessential hardware when system is off to meetEUP Lot 6

Table 7-5 Computer Setup—Advanced (for advanced users) (continued)●Turbo Mode (enable/disable). Allows you to enable and disable the Intel Turbo Mode

8 POST error messagesThis appendix lists the error codes, error messages, and the various indicator light and audible sequencesthat you may encounter

Control panel message Description Recommended actionoption ROM. Internal PXE option ROM isused for booting from the NIC to a PXEserver.162-System Opti

Control panel message Description Recommended action2. Clear CMOS. (See Appendix B, Passwordsecurity and resetting CMOSon page 76.)3. Verify monitor i

System Recovery when Windows is not responding ... 89System Recovery using recovery media (select mo

Control panel message Description Recommended action918-Front USB Not Connected Front USB harness has been detached orunseated from motherboard.Reconn

Control panel message Description Recommended action2218-ME Firmware Version should be updated ME firmware must be updated to match currentfunctionali

Activity Beeps Possible cause Recommended actionRed Power LED flashes twotimes, once every second,followed by a two second pause.System beeps occur on

Activity Beeps Possible cause Recommended actionfollowed by a two second pause.Beeps stop after fifth iterationbut LEDs continue until problemis solve

9 Password security and resetting CMOSThis computer supports security password features, which can be established through the Computer SetupUtilities

1. Shut down the operating system properly, then turn off the computer and any external devices, anddisconnect the power cord from the power outlet.2.

3. When the key icon appears, type your current password, a slash (/) or alternate delimiter character,your new password, another slash (/) or alterna

CAUTION: Pushing the CMOS button will reset CMOS values to factory defaults. It is important to backup the computer CMOS settings before resetting the

10 HP PC Hardware DiagnosticsTo help troubleshoot and diagnose failures, use the UEFI-based hardware diagnostic solution that HPincludes on all produc

1. Go to http://www.hp.com.2. Point to Support, located at the top of the page, and then click Download Drivers.3. In the text box, enter the product

1 Product overviewProduct ModelsThe HP RP2 Retail System offers 2 (two) base models which include different processors and touchtechnology, as identif

11 System backup and recoveryBacking up, restoring, and recovering in Windows 8.1, Windows8, or Industry 8.1Your computer includes tools provided by H

Using Reset when the system is not respondingNOTE: You may be prompted by User Account Control for your permission or password when you performcertain

Recovery using Windows operating system media (purchased separately)To order a Windows operating system DVD, contact support. Go to http://www.hp.com/

1. After you successfully set up the computer, create recovery media. This media can be used to reinstallthe original operating system in cases where

NOTE: Do not use media cards for creating recovery media. The system may not be able to boot up from amedia card and you may not be able to run system

1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.2. Select Windows disk.3. From the drop-down menu, select

1. Close all open programs.2. Click the Start button, right-click Computer, and then click Properties.3. Click System protection, System Restore, clic

6. Under I need help immediately, click System Recovery.7. Select Yes, and then click Next. Your computer restarts.8. When the computer restarts, you

6. If Recovery Manager asks if you want to run System Recovery from Media or Hard Drive, select Media.On the Welcome screen, under I need help immedia

After the repair is completed:1. Eject the operating system DVD and then insert the Driver Recovery DVD.2. Follow the on-screen instructions to instal