HP ProDesk 600 G2 Small Form Factor PC User Manual Page 100
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There is no sound or sound volume is too low.
Cause Solution
To access Device Manager in Windows 8.1, from the Start screen,
type c, select Control Panel from the list of applications, and then
select Device Manager.
To access Device Manager in Windows 10, type device
manager in the taskbar search box, and then select Device
Manager from the list of applications.
Some applications can select which audio output device is used. Make sure the application has selected the correct audio device.
The operating system controls may be set to use a dierent audio
device as the default output device than what is expected.
Set the operating system to use the correct audio device.
Solving printer problems
If you encounter printer problems, see the documentation that came with the printer and to the common
causes and solutions listed in the following table.
Printer will not print.
Cause Solution
Printer is not turned on and online. Turn the printer on and make sure it is online.
The correct printer drivers for the application are not installed. 1. Install the correct printer driver for the application.
2. Try printing using the MS-DOS command:
DIR C:\ > [printer port]
where [printer port] is the address of the printer being
used. If the printer works, reload the printer driver.
To run MS-DOS commands, press the Windows key + r, type cmd
in the Open box, and then click OK.
If you are on a network, you may not have made the connection
to the printer.
Make the proper network connections to the printer.
Printer may have failed. Run printer self-test.
Printer will not turn on.
Cause Solution
The cables may not be connected properly. Reconnect all cables and check the power cord and electrical
outlet.
Printer prints garbled information.
Cause Solution
The correct printer driver for the application is not installed. Install the correct printer driver for the application.
92 Chapter 6 Troubleshooting without diagnostics
- Maintenance and Service Guide 1
- About This Book 3
- Table of contents 5
- 1 Product features 9
- Front panel components 10
- Rear panel components 11
- Serial number location 12
- 2 Illustrated parts catalog 13
- Misc parts 15
- Drives 9 17
- Misc boards 18
- Generating static 20
- Grounding the work area 21
- Operating guidelines 22
- Routine care 22
- Cleaning the keyboard 23
- Cleaning the monitor 23
- Cleaning the mouse 23
- Service considerations 24
- SATA hard drives 25
- SATA hard drive cables 26
- SMART ATA drives 26
- Cable management 26
- Small Form Factor 27
- Access panel 28
- Front bezel 29
- Front bezel security 30
- Bezel blanks 31
- DDR4-SDRAM DIMMs 32
- Populating DIMM sockets 33
- Installing DIMMs 33
- Expansion card 35
- System board connections 39
- Rotating the drive cage 40
- Drives 33 41
- Description 42
- DVD-ROM drive 42
- Drive positions 43
- Drives 39 47
- Power supply 54
- Power supply 47 55
- Rotating fan duct 57
- Fan sink duct 58
- Front I/O assembly 59
- Power switch assembly 61
- Fan sink 64
- Processor 65
- System board 66
- System board callouts 68
- System board 61 69
- Computer Setup–Main 73
- Computer Setup—Security 75
- Computer Setup—Advanced 77
- Safety and comfort 83
- Helpful hints 84
- Solving general problems 85
- Solving general problems 79 87
- Solving power problems 89
- Solving hard drive problems 90
- Solving display problems 93
- Solving display problems 87 95
- Solving display problems 89 97
- Solving audio problems 98
- Solving audio problems 91 99
- Solving printer problems 100
- Solving Network Problems 104
- Solving Network Problems 97 105
- Solving memory problems 107
- Solving software problems 114
- Resetting the password jumper 122
- 10 System backup and recovery 127
- Creating recovery media 130
- System Restore 132
- System Recovery 133
- Recommended Applications 136
- A Battery replacement 137
- B Statement of Volatility 140
- C Power cord set requirements 141
- Country-specic requirements 142
- D Specications 143
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