HP EliteDisplay E243d 23.8-inch Docking Monitor User Manual download pdf (Page 34)

3 Support and troubleshooting

Solving common problems

The following table lists possible problems, the possible cause of each problem, and the recommended

solutions.

Problem Possible cause Solution

Screen is blank or video is

ashing.

Power cord is disconnected. Connect the monitor power cord.

Monitor is turned o. Press the monitor power button.

NOTE: If pressing the power button has no eect, press and

hold the power button for 10 seconds to disable the Power

Button Lockout feature.

Video cable is not connected. Connect a video cable between the source device and monitor.

Be sure the computer power is o when connecting the video

cable. See Connecting the cables on page 6 for more

information.

System is in sleep mode. Press any key on the keyboard or move the mouse to exit

sleep mode.

Video card is incompatible. Replace the video card or connect the video cable to one of

the computer’s onboard video sources.

Image appears too dark. Brightness setting is too low. Open the OSD menu and select Brightness to adjust the

brightness scale as needed.

Input Signal Not Found is

displayed on the screen.

Monitor video cable is disconnected. Connect the appropriate video signal cable between the

computer and monitor. Be sure that the computer power is o

when connecting the video cable.

Input Signal Out of Range is

displayed on the screen.

Video resolution and/or refresh rate

are set higher than the monitor

supports.

Change the settings to a supported setting. See Preset display

resolutions on page 32 for more information.

The monitor is o but it did

not seem to enter a low-

power sleep mode.

The monitor's sleep mode is disabled. Open the OSD menu and select Power Control, select Auto-

Sleep Mode, and then set auto-sleep to On.

OSD Lockout is displayed. The monitor's OSD Lockout function

is enabled.

Press and hold the Menu button for 10 seconds to disable the

OSD Lockout function.

Power Button Lockout is

displayed.

The monitor's Power Button Lockout

function is enabled.

Press and hold the power button for 10 seconds to disable the

Power Button Lockout function.

Button lockouts

Holding down the power button or Menu button for ten seconds will lock out the functionality of that button.

You can restore the functionality by holding the button down again for ten seconds. This functionality is only

available when the monitor is on, displaying an active signal, and the OSD is not active.

26 Chapter 3 Support and troubleshooting

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HP EliteDisplay E243d 23.8-inch Docking Monitor User Manual Page 34

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