HP EliteDisplay S340c 34-inch Curved Monitor User Manual download pdf (Page 24)

3 Support and troubleshooting

Solving common problems

The following table lists possible problems, the possible cause of each problem, and the recommended

solutions.

Problem Possible Cause Solution

Screen is blank or video is

ashing.

Power cord is disconnected. Connect the power cord.

Power button is turned o. Press the Power button.

NOTE: If pressing the Power button has no eect, press and

hold the Power button for 10 seconds to disable the Power

Button Lockout feature.

Video cable is improperly connected. Connect the video cable properly. Refer to Connecting the

cables on page 5 for more information.

System is in sleep mode. Press any key on the keyboard or move the mouse to

inactivate the screen blanking utility.

Video card is incompatible. Open the OSD menu and select the Input Control menu. Set

Auto-Switch Input to O and manually select the input.

Image appears blurred,

indistinct, or too dark.

Brightness is too low. Open the OSD menu and select Brightness to adjust the

brightness scale as needed.

Check Video Cable is

displayed on the screen.

Monitor video cable is disconnected. Connect the appropriate video signal cable between the

computer and monitor. Be sure that the computer power is o

while connecting the video cable.

Input Signal Out of Range is

displayed on the screen.

Video resolution and/or refresh rate

are set higher than what the monitor

supports.

Change the settings to a supported setting (see Preset display

resolutions on page 23).

The monitor is o but it did

not seem to enter into a low-

power sleep mode.

The monitor's power saving control is

disabled.

Open the OSD menu and select Power Control, select Auto-

Sleep Mode, and then set auto-sleep to On.

OSD Lockout is displayed. The monitor's OSD Lockout function

is enabled.

Press and hold the Menu button on the side panel for 10

seconds to disable the OSD Lockout function.

Power Button Lockout is

displayed.

The monitor's Power Button Lockout

feature is enabled.

Press and hold the Power button for 10 seconds to unlock the

Power button function.

Speaker volume is low or o. Volume is turned down in the OSD. Open the OSD, select Audio Control. selectVolume, and then

adjust the volume scale.

Volume is muted. If the Mute speaker light is amber, the volume is muted. Press

the Mute speaker button or the +/- (Plus/Minus) button.

Headphones are plugged in. Unplug the headphones. The speakers are disabled when the

headphones are plugged in.

No audio source is selected. Open the OSD, select Audio Control, and select the audio

source.

No default PC playback device is

selected.

Open PC setting, select Sound, select Playback, and then set

S340c as the Default Device.

18 Chapter 3 Support and troubleshooting

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HP EliteDisplay S340c 34-inch Curved Monitor User Manual Page 24

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