Hp Storage Mirroring Software User Manual download pdf (Page 30)

Troubleshooting Page 29 of 35

Troubleshooting

l Logging level—By default, all processes log only errors and warnings. This may

not be enough information to troubleshoot difficult problems. You can change the

log levels through the system settings to capture additional information to help you

identify any problems.

l Log files—The following files may need to be gathered to troubleshoot Storage

Mirroring Reporting Center issues.

l Install and setup—See DTRC_setup.log in the Windows temp location

(usually C:\Windows\temp).

l Configuration—See controller.xml in the Reporting Center install location.

l Alerts—See analysisengine log in the Reporting Center install location.

l Data gathering—See collector.log and listener.log in the Reporting Center

install location.

l Service—See controller.log in the Reporting Center install location.

l E-mail messages—See publisher.log in the Reporting Center install

location.

l Reports—See reporter.log in the Reporting Center install location.

l Console—See dtrc_gui.log in the Reporting Center install location.

l Monitoring limits—You can monitor servers that are not running Storage Mirroring

in order to gather host information, but you are limited to monitoring up to ten

servers. There is no limit on the number of servers running Storage Mirroring that

can be monitored.

l Testing Reporting Center connectivity—To test connectivity between Reporting

Center and a Storage Mirroring server, run the following command from the

directory where you installed Reporting Center.

dtrc_collector –e –m doubletake –f module –t server_name –T 3 –U username –

P password

Use the following substitutions for the dtrc_collector command.

l module—Use the keyword STATUS, CONFIG or PERF

l server_name—Specify the name of the Storage Mirroring server, enclosing

it within quotation marks if it contains non-alphanumeric characters

l username—Specify a user with access to the Storage Mirroring server

l password—Specify the password associated with the specified user

The command will return data if connectivity is successful or errors if it is not.

To see complete details on the dtrc_collector syntax, use dtrc_collector -e /?.

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Hp Storage Mirroring Software User Manual Page 30