Hp Color LaserJet Enterprise M855 Printer series User Manual

User GuideCOLOR LASERJET ENTERPRISE M855M855x+M855xhM855dn

Product comparison M855dnA2W77AM855xhA2W78AM855x+A2W79AM855x+D7P73APaper handling Tray 1 (100-sheet capacity) Tray 2 (500-sheet capacity) 3x500-sh

7. Close the right and left trays. 8. Open the jam-access door on the right side of thehigh-capacity tray cabinet. 92 Chapter 6 Solve problems ENWW

9. Remove any jammed paper. 10. Close the jam-access door on the right side of thehigh-capacity tray cabinet.NOTE: If after clearing the jam the prod

1. Lift the latch on the top cover of the output-accessory bridge and open the top cover. 2. Gently pull the jammed paper to remove it. 3. Close the

Clear jams in the stapler/stacker accessory or the stapler/stacker with hole punchaccessoryThe procedures to clear paper jams and staple jams in the s

3. Hole punch models only: Turn the knob to alignthe arrows. 4. Hole punch models only: Lift the hole-punchunit. 5. Hole punch models only: If paper i

6. Lift the jam access cover for the output slot, andgently remove any jammed paper. 7. Remove all paper from the top left door area. 8. Hole punch m

9. Hole punch models only: Close the hole-punchdoor. 10. Close the top left door. Clear Stapler 1 jams in the stapler/stacker1. Lift the jam access c

2. Wait three seconds, and then open the front leftdoor. 3. Pull the staple cartridge up and out to remove it. 4. Lift up the metal handle on the fro

5. Remove any jammed staples from the staplecartridge. 6. Push down the metal handle on the front of thestaple cartridge. 100 Chapter 6 Solve proble

7. Insert the staple cartridge. Press down on the topof the staple cartridge until it clicks into place. 8. Close the front left door. Clear stapler/

M855dnA2W77AM855xhA2W78AM855x+A2W79AM855x+D7P73A Optional booklet maker with 2/4 holepunch finishing accessoryAvailable in Europe, the Middle East

2. Open the hole-punch door. 3. Turn the knob to align the arrows. 4. Lift the hole-punch unit. 102 Chapter 6 Solve problems ENWW

5. If paper is jammed in the bottom of the hole-punch unit, carefully remove it.NOTE: Do not close the hole-punch unit yet. 6. Remove all paper from t

8. Close the hole-punch door. 9. Close the top left door. 104 Chapter 6 Solve problems ENWW

Clear jams in the booklet maker accessory or the booklet maker with hole punchaccessoryThe procedures to clear paper jams and staple jams in the bookl

3. Hole punch models only: Turn the knob to alignthe arrows. 4. Hole punch models only: Lift the hole-punchunit. 5. Hole punch models only: If paper i

6. Lift the jam access cover for the output slot, andgently remove any jammed paper. 7. Remove all paper from the top left door area. 8. Hole punch m

9. Hole punch models only: Close the hole-punchdoor. 10. Close the top left door. Clear Stapler 1 jams in the booklet maker1. Lift the jam access cov

2. Wait three seconds, and then open the front leftdoor. 3. Pull the staple cartridge up and out to remove it. 4. Lift up the metal handle on the fro

5. Remove any jammed staples from the staplecartridge. 6. Push down the metal handle on the front of thestaple cartridge. 110 Chapter 6 Solve proble

7. Insert the staple cartridge. Press down on the topof the staple cartridge until it clicks into place. 8. Close the front left door. Clear front le

M855dnA2W77AM855xhA2W78AM855x+A2W79AM855x+D7P73ASupported operatingsystems2, 3Windows XP SP3 or later, 32-bit and64-bitNOTE: The software installer

2. Hole punch models only: Open the top left door. 3. Hole punch models only: Open the hole-punchdoor. 4. Hole punch models only: Turn the knob to al

5. Hole punch models only: Lift the hole-punchunit. 6. Hole punch models only: If paper is jammed inthe bottom of the hole-punch unit, carefullyremove

8. Hole punch models only: Close the hole-punchdoor. 9. Hole punch models only: Close the top left door. 10. Move the lower jam-release lever to the

11. Move the upper jam-release lever to the right,and then remove any paper. Move the upper jam-release handle to the left. 12. Open the lower booklet

14. Press the large jam-release knob, and then turn itclockwise. 15. Remove all paper from the lower booklet doorarea. 116 Chapter 6 Solve problems

16. Close the lower booklet door. 17. Close the front left door. Clear stapler 2 or 3 jams in the booklet maker1. Open the front left door. ENWW Cl

2. Move the lower jam-release lever to the right,and then remove any paper. Move the lower jam-release handle to the left. 3. Grasp the green handle a

5. Grasp the edges of each staple cartridge andfirmly pull up to remove the staple cartridgesfrom the staple cartridge unit. 6. Press down on the jam-

8. Insert the staple cartridges. 9. Pull the handle of the staple cartridge unittoward you and rotate it downward to its originalposition. Lock it in

10. Push the saddle-stitch carriage in.NOTE: If the saddle-stitch carriage does noteasily slide into the finisher, the staple unit is notclosed proper

Product views●Product front view●Product back view●Interface ports●Control-panel viewProduct front viewM855x+M855xhM855dn1 2 3 4 567891011 1 Output b

Improve print qualityIf the product is having print-quality problems, try the following solutions in the order presented to resolvethe issue.●Print fr

3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and thenclick the Finishing menu.4. Select a type

3. Touch the Start button to start the calibration process.A Calibrating message will display on the product control panel. The calibration process ta

Step two: Check the environmentThe environment can directly affect print quality and is a common cause for print-quality or paper-feedingissues. Try t

●None: No color theme is used.●Custom Profile: Select this option to use a custom input profile to accurately control color output(for example, to emu

HP UPD PS driver●Recommended for printing with Adobe® software programs or with other highlygraphics-intensive software programs●Provides support for

Solve wired network problemsCheck the following items to verify that the product is communicating with the network. Before beginning,print a configura

a. Open a command-line prompt on your computer. For Windows, click Start, click Run, type cmd,and then press Enter.b. Type ping followed by the IP add

130 Chapter 6 Solve problems ENWW

IndexSymbols/Numerics3,500-sheet high-capacity input trayclear jams 903,500-sheet high-capacity trayloading 273x500-sheet feederjams 883x500-sheet tra

Product back view12341 Formatter (contains the interface ports)2 Lever to lock the product to the 3x500-sheet feeder (M855xh model only)3 Power connec

HP Utility for MacBonjour 65features 65HP Utility, Mac 65HP Web Jetadmin 67HP Wireless Direct printing 58Iimaging drumscomponents 38locating 5replacin

power switchlocating 5print on both sidesMac 52Windows 45printingfrom USB storage accessories61stored jobs 57printing on both sidessettings (Windows)

© 2013 Hewlett-Packard Development Company, L.P.www.hp.com*A2W75-90907**A2W75-90907*A2W75-90907

Interface ports123451 Slot for a cable-type security lock2 Local area network (LAN) Ethernet (RJ-45) network port3 USB port for connecting external US

Control-panel viewThe Home screen provides access to the product features and indicates the current status of the product.You can return to the Home s

10 Scroll bar Touch the up or down arrows on the scroll bar to see the complete list of available features.11 Features Depending on the product config

Finishing accessory viewsThese finishing devices are available as accessories for this product.●Stapler/stacker and stapler/stacker with hole punch●Bo

Booklet maker and booklet maker with hole punch329 10 11 121356147814151 Booklet output bin2 Stapler/stacker output bins3 Stapler/stacker output slot

Product hardware setup and software installationFor basic setup instructions, see the Hardware Installation Guide that came with the product. For addi

2 Paper trays●Configure trays for paper type and size●Load Tray 1●Load Tray 2●Load the 3x500-sheet trays●Load the 3,500-sheet high-capacity tray●Confi

Configure trays for paper type and sizeThe product automatically prompts you to configure a tray for type and size in the following situations:●When y

Load Tray 1CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.1. Open Tray 1. 2. Pull out the tray extension to support th

4. Make sure that the paper fits under the fill line onthe paper guides. 5. Adjust the side guides so that they lightly touchthe paper stack, but do n

Table 2-1 Tray 1 paper orientation (continued)Paper type Image orientation Duplex mode How to load paper Automatic 2-sided printing Face-upTop edge

Table 2-1 Tray 1 paper orientation (continued)Paper type Image orientation Duplex mode How to load paper Automatic 2-sided printing Face-upTop edge

Load Tray 21. Open the tray.NOTE: Do not open this tray while it is in use. 2. Adjust the paper-length and paper-width guidesby squeezing the adjustme

4. Close the tray. 5. The control panel shows the tray’s paper typeand size. If the configuration is not correct, followthe instructions on the contr

Table 2-2 Tray 2 paper orientation (continued)Paper type Image orientation Duplex mode How to load paper Automatic 2-sided printing Face-downTop edg

HP Color LaserJet Enterprise M855User Guide

Table 2-2 Tray 2 paper orientation (continued)Paper type Image orientation Duplex mode How to load paperPrepunched Portrait 1-sided printing Holes to

Load the 3x500-sheet traysUse the following information to load paper in any of the trays in the 3x500-sheet feeder.1. Open the tray.NOTE: Do not open

4. Load paper into the tray. Check the paper toverify the guides lightly touch the stack, but donot bend it.NOTE: To prevent jams, do not overfill the

Table 2-3 3x500-sheet tray paper orientationPaper type Image orientation Duplex mode How to load paperPreprinted or letterhead Portrait 1-sided print

Table 2-3 3x500-sheet tray paper orientation (continued)Paper type Image orientation Duplex mode How to load paperPrepunched Portrait 1-sided printin

Load the 3,500-sheet high-capacity trayThe 3,500-sheet high-capacity tray supports only A4 and Letter-size paper.1. Open the right and left sides of t

3. Load full reams of paper into each side of thetray. The right side holds 1,500 sheets of paper.The left side holds 2,000 sheets of paper.NOTE: For

Configure the default staple location1. From the Home screen on the product control panel, scroll to and touch the Administration button.2. Open the f

●Three top●Three bottomNOTE: For documents with portrait orientation, the holes are on the left. For documents withlandscape orientation, the holes ar

3 Parts, supplies, and accessories●Order parts, accessories, and supplies●Replace the toner cartridges●Replace the imaging drumsFor more information:I

Copyright and License© 2013 Copyright Hewlett-PackardDevelopment Company, L.P.Reproduction, adaptation, or translationwithout prior written permission

Order parts, accessories, and suppliesOrderingOrder supplies and paper www.hp.com/go/suresupplyOrder genuine HP parts or accessorieswww.hp.com/buy/par

Item Description Self-replacement options Part number1x3,500 Sheet high-capacity inputtray3,500-sheet high-capacity input tray Mandatory C1N64ABooklet

AccessoriesItem Description Part number1x500-sheet feeder (available in Europe, the Middle East,Africa, and Asia-Pacific Countries/Regions)Input acces

Replace the toner cartridgesThe product uses four colors and has a different toner cartridge for each color: black (K), cyan (C), magenta(M), and yell

1. Open the front door. 2. Grasp the handle of the used toner cartridge andpull out to remove it. 3. Remove the new toner cartridge from itsprotectiv

4. Hold both sides of the toner cartridge and shakeit up and down 5-6 times. 5. Align the toner cartridge with its slot, and theninsert the toner cart

Replace the imaging drumsThe product uses four colors and has a different imaging drum for each color: black (K), cyan (C), magenta(M), and yellow (Y)

1. Open the front door. 2. Grasp the handle of the used imaging drum andpull out to remove it. Grasp the blue handle onthe top of the imaging drum to

4. Align the imaging drum with its slot, and theninsert the imaging drum into the product. Theprotective cover on the bottom of the drumautomatically

4Print●Print tasks (Windows)●Print tasks (Mac OS X)●Store print jobs on the product●Mobile printing●Print from the USB portFor more information:In the

Table of contents1 Product introduction ...

Print tasks (Windows)How to print (Windows)The following procedure describes the basic printing process for Windows.1. From the software program, sele

Automatically print on both sides (Windows)NOTE: Your print driver might look different than what is shown here, but the steps are the same.1. From th

4. Select the Print on both sides check box. Clickthe OK button to close the Document Propertiesdialog box. 5. In the Print dialog box, click the OK b

Manually print on both sides (Windows) NOTE: Your print driver might look different than what is shown here, but the steps are the same.1. From the so

4. Select the Print on both sides check box. Clickthe OK button to print the first side of the job. 5. Retrieve the printed stack from the output bin,

Print multiple pages per sheet (Windows)NOTE: Your print driver might look different than what is shown here, but the steps are the same.1. From the s

4. Select the number of pages per sheet from thePages per sheet drop-down list. 5. Select the correct Print page borders, Pageorder, and Orientation o

Select the paper type (Windows)NOTE: Your print driver might look different than what is shown here, but the steps are the same.1. From the software p

4. From the Paper type drop-down list, click theMore... option. 5. Expand the list of Type is: options. 6. Expand the category of paper types that be

7. Select the option for the type of paper you areusing, and then click the OK button. 8. Click the OK button to close the DocumentProperties dialog b

4 Print ...

Print tasks (Mac OS X)How to print (Mac OS X)The following procedure describes the basic printing process for Mac OS X.1. Click the File menu, and the

3. Open the menus drop-down list or click Show Details, and then click the Layout menu.4. From the Pages per Sheet drop-down list, select the number o

Store print jobs on the productCreate a stored job (Windows)You can store jobs on the product so you can print them at any time.NOTE: Your print drive

4. Select a Job Storage Mode option.●Proof and Hold: Print and proof one copy ofa job, and then print more copies.●Personal Job: The job does not prin

5. To use a custom user name or job name, click theCustom button, and then enter the user name orthe job name.Select which option to use if another st

●Quick Copy: Print the requested number of copies of a job and store a copy of the job in theproduct memory so you can print it again later.●Stored Jo

Mobile printingHP offers multiple Mobile and ePrint solutions to enable wireless printing to an HP printer from a laptop,tablet, smartphone, or other

3. Select the option to enable Web Services.NOTE: Enabling Web Services might take several minutes.4. Go to www.hpconnected.com to create an HP ePrint

AirPrintDirect printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to theproduct from an iPad, iPhone (3

Print from the USB portThis product features easy-access USB printing, so you can quickly print files without sending them from acomputer. The product

Sign in to the product ... 70Assi

62 Chapter 4 Print ENWW

5 Manage the product●HP Embedded Web Server●HP Utility for Mac OS X●HP Web Jetadmin●Economy settings●Product security features●Software and firmware u

HP Embedded Web ServerUse the HP Embedded Web Server to manage printing functions from your computer instead of the productcontrol panel.●View product

HP Utility for Mac OS XUse the HP Utility for Mac OS X to check product status or to view or change product settings from yourcomputer.You can use the

Menu Item Description Update Firmware Transfers a firmware update file to the product.NOTE: This option is available only after you open the View men

HP Web JetadminHP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety ofnetworked HP products, including p

Economy settings●Optimize speed or energy usage●Set Sleep mode●Set the Sleep ScheduleOptimize speed or energy usageBy default the product stays warm b

4. Touch the Save button.5. Open the Date/Time menu and configure the following settings:●Date/Time●Time ZoneIf you are in an area that uses daylight

Product security features●Security statements●IP Security●Sign in to the product●Assign a system password●Encryption support: HP High Performance Secu

5. Enter the password in the New Password field, and then enter it again in the Verify Password field.NOTE: If you are changing an existing password,

Visually inspect the imaging-drum ... 124Check paper and

Software and firmware updatesHP regularly updates features that are available in the product firmware. To take advantage of the mostcurrent features,

6 Solve problems●Restore factory-set defaults●Control panel help system●A “Cartridge is low” or “Cartridge is very low” message displays on the produc

Restore factory-set defaults1. From the Home screen on the product control panel, scroll to and touch the Administration button.2. Open the following

Control panel help systemThe product has a built-in Help system that explains how to use each screen. To open the Help system, touchthe Help button i

A “Cartridge is low” or “Cartridge is very low” message displayson the product control panelCartridge is low: The product indicates when a toner cartr

Order suppliesOrder supplies and paper www.hp.com/go/suresupplyOrder through service or support providers Contact an HP-authorized service or support

Product does not pick up paper or misfeeds●The product does not pick up paper●The product picks up multiple sheets of paper●The document feeder jams,

●The paper guides must be touching the sides of the paper stack to work correctly. Make sure that thepaper stack is straight and the guides are agains

Clear jamsAuto-navigation for clearing jamsThe auto-navigation feature assists you in clearing jams by providing step-by-step instructions on thecontr

Clear jams in Tray 1, the right door, and the fuserClear jams in Tray 1, the right door, and the fuser by opening the right door of the product. Use t

1 Product introduction●Product comparison●Product views●Finishing accessory views●Product hardware setup and software installationFor more information

3. Check for paper in the duplex-printing path insidethe right door. If paper is near the top of theduplex-printing path, gently pull it out to remove

6. Gently pull out any jammed paper. 7. Close the transfer-access panel. ENWW Clear jams 83

8. If paper is jammed in the fuser, lift the jam-access cover on top of the fuser, and gently pullout the paper.WARNING! The fuser can be hot while th

Clear jams in Tray 2Use the following procedure to check for paper in all possible jam locations related to Tray 2. When a jamoccurs, the control pane

4. Close the transfer-access panel. 5. Close the right door. 6. Pull the tray completely out of the product bypulling and lifting it up slightly. 86

7. Remove any jammed or damaged sheets ofpaper. 8. Remove any paper from the feed rollers insidethe product. 9. Reinsert and close the tray. ENWW Cle

Clear jams in the 3x500-sheet feeder and the lower-right doorUse the following procedure to check for paper in all possible jam locations related to t

4. Open the tray.NOTE: The message on the product controlpanel indicates which tray has the jam. Thefollowing steps show removing a jam from thetop tr

Clear jams in the 3,500-sheet high-capacity input tray and the lower-right door Use the following procedure to check for paper in all possible jam loc

4. If jammed paper is in the feed area, pull it downto remove it. 5. Push up on the jam-access plate to close it. 6. Load full reams of paper into ea