hp e-pc 40 technical datasheet 15
September 2001
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easy to support
HP corporate PCs are easy to diagnose, troubleshoot and service, greatly empowering your help desk resources and providing a
better user experience.
fault management Fault diagnostics
! HP e-Diagtools (local and remote)
! On-line video and LAN cards (3Com, Intel, Matrox)
Remote and local alert reporting
! Power-On Self-Test (POST)
! Chassis intrusion detection
! IDE hard disk drive SMART failure warning
Resources monitoring
! CPU
! Memory
! Hard disk drives
! Networking card (requires SNMP services to be installed)
e-diagtools HP e-Diagtools hardware diagnostics solution
! Provides preboot diagnostics, system configuration diagnostics and a complete test suite of the system
hardware components
! Some errors found by e-Diagtools can be transformed into a sound signal emitted by the pre-boot
diagnostic chip and sent over a phone line to your HP support provider for immediate troubleshooting
! Immediate troubleshooting of e-Diagtools error codes can also manually or automatically (through HP
virtual call assistant) be accessed from http://www.hp.com/desktops/diagtools
! Test results and system configuration are stored in a support ticket file for further access from your HP
support provider if necessary
! e-Diagtools can be remotely launched by HP Toptools device management software (requires HP Toptools
agent on your system) or HP Instant Support web portal or on HP support specialist request
ease of setup and
servicing
Easy to open, repair, and expand, with built-in intuitiveness
! Features include:
- Documentation – HP e-pc 40 Quick start card included
- Cover—tool-free, intuitive removal
- System board—direct access to upgradeable memory slots
- Hard disk drive—easy removal, direct access, tool-free removal of hard disk drive cage
- Color-coded connectors for simplified PC assembly
! Hassle-free security with HP master pass key system—chassis lock with configurable master setting
(optional)
! BIOS stored in flash EEPROM for fast and easy upgrades
! Setup program in flash ROM
! Automatic detection of major components at power-on
! Power-On Self-Test (POST) displays start up errors, suggests solutions
! All models are local area network (LAN) ready for easy integration into the network
! HP e-Diagtools: fast, easy-to-use hardware diagnostics for quick system troubleshooting
! LAN hardware diagnostics
instant support HP Instant Support automates and speeds the resolution of computing problems, freeing you from time-
consuming diagnostic chores and allowing you to focus on more important business activities. Featuring
web-based diagnosis and resolution capabilities, HP instant support can be personalized to meet your
business needs and deliver the support experience that works for you. For more information, go to:
http://www.hp.com/go/instantsupport
More details on HP PCs supportability can be obtained at: http://www.hp.com/go/pcsupportability
(120 pages)
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