HP Brio 82xx Technical Information

www.hp.com/go/briosupportBusiness PCs *HPBrio BA410* PC professionnels

Unpacking the PC and Monitor2Unpacking the PC and MonitorRemove the HP Brio and the monitor from their boxes. For a basicconfiguration, you will find

HP Hardware Warranty92Obtaining On-Site ServiceIf your product is eligible for on-site warranty service, you must either contact an HPCustomer Care Ce

HP Hardware Warranty93• HP is not responsible for nor warrants your replacement parts or hardware productagainst damage resulting from improper instal

HP Software Limited Warranty94HP Software Limited WarrantyTHIS HP SOFTWARE LIMITED WARRANTY SHALL COVER ALL SOFTWARE, INCLUDINGOPERATING SYSTEM SOFTWA

HP Software License Agreement95Limitation of Liability and RemediesTHE REMEDIES PROVIDED ABOVE ARE CUSTOMER’S SOLE AND EXCLUSIVEREMEDIES. IN NO EVENT

HP Software License Agreement96PRODUCT RECOVERY CD-ROM. If your HP product was shipped with a product recoveryCD-ROM:(i) The product recovery CD-ROM a

International Warranty97International WarrantyThis warranty is extended worldwide under certain conditions to products purchased fromHP or an HP Autho

HP Customer Care Center Phone Numbers98HP Customer Care Center Phone NumbersHP Customer Care Centers can help you solve hardware issues related to HP

Other Services99Other ServicesThe table below summarizes the services and support available from HP orauthorized resellers.Service Covers Period Cover

Other Services100

Status101IndexBbatteryreplacing 69beep codes 35BIOSconfiguring your PC 76setting system defaults 73updating 76boot device priority 73Ccables in the PC

Connecting Devices to Your HP Brio PC3Connecting Devices to Your HP Brio PCCautionCheck that the correct power supply voltage is selected for your cou

102installing 65NNotice viOonline information vionline troubleshooting 15Ppasswords 74PCconfiguring 76POST errors 35power supplyreplacing 67problemsat

If You Have a Problem:•Check the troubleshooting information in this manual and inthe online HP Brio Center•Check you have your product receipt•Run HP

Connecting Devices to Your HP Brio PC4Connecting Other EquipmentWARNING Always turn the volume down before connecting headphones or speakers to avoidd

Connecting Devices to Your HP Brio PC5Setting the Country for Your ModemYou must ensure the country setting for your modem is correct. Thecountry is s

Comfort and Safety Checklist6Comfort and Safety ChecklistBefore using your new HP Brio PC, ensure that your working environmentis correct.Preparing Yo

Comfort and Safety Checklist7your left or right arm. If you are using both a mouse and keyboard, placethem both at the same work surface height and cl

Comfort and Safety Checklist8• Remember to occasionally shift position and move your body. Keepingyour body in one position for long periods is unnatu

2StatusGetting Started with Your HP BrioThis chapter describes how to begin working with your HP Brio PC andhow to use the online HP Brio Center prein

Starting Your HP Brio10Starting Your HP BrioTo start the PC for the first time, press the On/Off button.Setting Up WindowsDo not switch off the PC whi

Waking Your HP Brio from a Sleep State11Waking Your HP Brio from a Sleep StateAfter a period of inactivity, your HP Brio can go into one of a series o

Your PC’s Desktop12Your PC’s DesktopNoteAll the features described in this section are standard to Windows. For further details on anyof these feature

HP Brio Center-Your Desktop Assistant13HP Brio Center-Your Desktop AssistantThe HP Brio Center helps you get the most out of your PC, acting as a firs

HP Brio Center-Your Desktop Assistant14Using Your HP Brio PCYou can access UsingYourHPBrioPCby:•clicking on from within the HP Brio Center.Working Com

HP Brio Center-Your Desktop Assistant15Fix a ProblemYou can access Fix a Problem by:•clicking on from within the HP Brio Center.Try this firstA useful

Using Your Software16Using Your SoftwareWhen a program is installed on your PC, you can launch it by selecting itfrom theStartmenu on yourtaskbar.You

3StatusIf You Have a ProblemThis chapter describes how to avoid or solve problems with your HP BrioPC.What to Do First...

What to Do First18What to Do FirstDon’t panic! Most things that go wrong with computers can be fixedrelatively easily — provided you do not rush into

My HP Brio Doesn’t Start Properly19My HP Brio Doesn’t Start ProperlyThe HP Brio Doesn’t Power OnHave you checked that... HowThe HP Brio’s power cord i

My HP Brio Doesn’t Start Properly20The PC Hangs and Emits Beeps During StartupThese beeps indicate errors in the very early stages of the boot sequenc

My HP Brio Isn’t Working Properly21My HP Brio Isn’t Working ProperlyThe PC is Stuck in Sleep ModeHave you checked that... HowThe PC is really stuck1

Table of ContentsHP Brio GuideSetting Up Your HP BrioUnpackingthePCandMonitor... 2ConnectingDevicestoYourHPBrioPC... 3ComfortandSaf

What Kind of Problem Is It?22What Kind of Problem Is It?I Can’t Shut Down My PCHave you checked that... HowThe PC did not hang when you tried to shut

Hardware Problems23Hardware ProblemsThis section provides information on how to solve problems with yourkeyboard, monitor, drives or modem.WARNING Be

Hardware Problems24The Monitor Doesn’t Work ProperlyThe HP Brio’s power indicator light works but the monitor remains blankHave you checked that... Ho

Hardware Problems25There’s a Problem with the Hard DiskHave you checked that... HowYYYYoooouuuuhhhhaaaavvvveeeenonononottttrrrreeeecccceeeeiiiivvvveee

Hardware Problems26There’s a Problem with the Floppy DriveHave you checked that... HowYou are using a formatted diskette and it is insertedcorrectlyY

Hardware Problems27There’s a Problem with the CD-ROM, CD-RW or DVD DriveHave you checked that...HowThere is a disc inserted in the drive• Click on th

Hardware Problems28The DVD Drive Doesn’t Play DVD VideoHave you checked that...The DVD disc you are trying to play and your DVD drive have the same re

Hardware Problems29The Printer Doesn’t WorkThe Printer Will Not PrintHave you checked that... HowThe printer is on• Check the power and data cables a

Hardware Problems30A Newly Installed Device Is Not RecognizedHave you checked that...HowThe device is installed or connected properly• Expansion card

Software Problems31Software ProblemsThe Power Light Is On But My Software Won’t RunHave you checked that... HowThere is no information about what is g

iiHardwareProblems... 23SoftwareProblems ... 31MyHPBrioHasanAudio(Sound)Problem... 33MyHPBrioDetectsanError

Software Problems32Problems Using the Euro SymbolHave you checked that... HowYour operating system and applicationssupport this feature• Only the lat

My HP Brio Has an Audio (Sound) Problem33My HP Brio Has an Audio (Sound) ProblemNo Sound When Running ApplicationsHave you checked that...HowThe volum

My HP Brio Has an Audio (Sound) Problem34There Is a Humming NoiseHave you checked that... HowThe power grounding of your audiocomponents is adequateP

My HP Brio Detects an Error at Startup35My HP Brio Detects an Error at StartupWhen your PC starts up, it tests your hardware configuration for anyprob

My HP Brio Detects an Error at Startup36Keyboard Test ErrorHave you checked that... HowThe keyboard cable is correctly connected1 Switch off the PC.2

My HP Brio Detects an Error at Startup37Floppy Drive Test ErrorHave you checked that... HowThe drive is correctly configured in the PC’sSetup program.

My HP Brio Detects an Error at Startup38Hard Disk, DVD or CD-ROM Drive Test ErrorHave you checked that... HowYYYYoooouuuuhhhhaaaavvvveeeennnnoooottttr

My HP Brio Detects an Error at Startup39CMOS Test ErrorHave you checked that... HowThe internal battery is working1 Set the PC to the correct time (r

My HP Brio Detects an Error at Startup40Serial or Parallel Port Test ErrorHave you checked that... HowThe port is correctly configured in the PC’sSetu

Frequently Asked Questions41Frequently Asked QuestionsNeed More Help?For more detailed help refer to the troubleshooting information which isavailable

iiiPart Number 5970-5010-ENPrinted 05/00 inPaper not bleached with chlorineTechnical InformationHPSetupProgram... 72Clearing Your

HP Hardware Diagnostics (e-DiagTools)42HP Hardware Diagnostics (e-DiagTools)NoteHP strongly recommends you use e-DiagTools. It provides the most effec

HP Brio Assist CD-ROM43HP Brio Assist CD-ROMYour PC comes with two HP Brio Assist CD-ROMs (Windows 98 version)or three (Windows 2000 version):• HP Bri

HP Brio Assist CD-ROM44Note Restoring the original factory configuration or downgrading will completely erase the main harddrive partition. It is high

Support and Information Services45Support and Information ServicesYou can learn more about HP service and support from the support Website:www.hp.com/

Support and Information Services46

4StatusUpgrading and Replacing HP BrioHardwareThis chapter describes how to:• upgrade hardware components• replace faulty componentsIf you want to fin

Important - Before You Start48Important - Before You StartRead this section before installing any components in your PC.WARNINGFor your safety, never

Accessing Internal Components49Accessing Internal ComponentsRemoving and Replacing the Main CoverWARNINGFor your safety, disconnect the power cord and

Accessing Internal Components503 Check that the bottom inside of the cover fits correctly over the guiderail, then slide the cover towards the front o

Accessing Internal Components51Removing and Replacing the Power Supply UnitTo Remove the Power SupplyNoteIt is recommended that for many operations on

ivImportant Safety InformationFor your safety, never remove the PC’s cover without first removing the powercord and any connection to a telecommunicat

Accessing Internal Components52To Replace the Power SupplyCautionEnsure that you do not trap or crush any internal cables when replacing the power sup

Accessing Internal Components53Removing and Replacing the Side PanelTo Remove the Side PanelYou are only required to remove the side panel of the PC w

Accessing Internal Components54Removing and Replacing the Front PanelTo Remove the Front PanelNoteYou must first remove the main cover before removing

Replacing the System Board55Solving ProblemsReplacing the System Board1 Switch off the PC and remove the PC’s main cover (refer to page 49).2 Lay the

Replacing the System Board5610 Attach the seven screws.11 Reconnect the following connectors and cables: status panel connector,floppy drive cable, CD

Cables and Connectors in Your PC57Cables and Connectors in Your PCInternal devices such as the power supply, processor, hard drives, DVDand CD-ROM dri

Replacing a Processor58Replacing a ProcessorWARNINGFor your safety, disconnect the power cord and all external cables.1 Switch off the PC and remove t

Replacing the Floppy Drive59Replacing the Floppy Drive1 Switch off the PC and remove the PC’s main cover. Refer to page 49.2 Remove the PC’s front pan

Replacing the Hard Drive60Repairing Your e-VectraReplacing the Hard DriveFor information on recovering the contents of your old hard drive, refer to“H

Replacing the Hard Drive617 Carefully insert the two metal retention pins in the holes on theunderside of the hard drive, and ensure that the middle s

vHP Brio Information RoadmapHP Brio GuideThe HP Brio Guide (this manual) will help you:•Set up and begin using your HP Brio PC for the first time• Tro

Installing an Expansion Bay Drive62Installing an Expansion Bay DriveReplacing a CD-ROM or DVD Drive in the Top BayWARNINGTo avoid electrical shock and

Installing an Expansion Bay Drive636 Slide the new drive in from the front of the PC.7 Replace the four screws.8 Replace the audio, data and power cab

Installing an Expansion Bay Drive647 Tighten the four screws that fasten the drive to the bay.8 Connect the data and power cables, and for a DVD, CD-R

Installing a Memory Module65Installing a Memory Module1 Switch off the PC.2 Remove the PC’s main cover. Refer to page 49.3 Lay the PC on its side so y

Installing an Expansion Card66Installing an Expansion Card1 Switch off the PC.2 Remove the PC’s main cover. Refer to page 49.3 Lay the PC on its side.

Replacing the Power Supply Unit67Replacing the Power Supply UnitWARNINGHewlett-Packard does not support power supply upgrades. This information isprov

Replacing the Power Supply Unit687 Remove the 5 screws from the casing of the power supply unit andremove the power supply from its casing.8 Remove th

Replacing the Battery69Replacing the BatteryWARNINGThere is a danger of explosion if the battery is incorrectly installed. For your safety,never attem

Replacing the Battery70

5StatusTechnical InformationThis chapter provides technical information on your PC. For moredetailed information, refer to the PC’s datasheet in the l

viNoticeThe information contained in this document is subject to change withoutnotice.Hewlett-Packard makes no warranty of any kind with regard to thi

HP Setup Program72HP Setup ProgramThe HP Setup program allows you to view and change the configuration ofyour HP Brio PC. Sometimes you may also need

HP Setup Program73•Boot - for choosing your boot device order and priority.You can select the order of the devices from which the BIOS (BasicInput Out

Clearing Your PC’s CMOS (BIOS) Settings74Clearing Your PC’s CMOS (BIOS) SettingsCMOS is a chip that keeps a record of installed components when your P

Clearing Your PC’s CMOS (BIOS) Settings752 Changethepositionofswitch1toONtoclearbothCMOSandpasswords. If you want to clear passwords only, set switch

Your PC’s BIOS76Your PC’s BIOSThe BIOS (Basic Input Output System) in your PC has the following roles:• It tests and configures your PC’s hardware com

Technical Characteristics77Technical CharacteristicsAs an ENERGY STAR partner, HP has determined that this product meetsthe ENERGY STAR guidelines for

Technical Characteristics78

StatusRegulatory, Warranty and SupportThis chapter describes the warranty and support conditions for your HPBrio PC, and how to contact support.Note t

Regulatory Information80Regulatory InformationManufacturer's Name:Hewlett-PackardManufacturer's Address:5, avenue Raymond Chanas - Eybens -

Regulatory Information81FCC (for USA only)Federal Communications Commission Radio Frequency Interference StatementWarning:This equipment has been test

1StatusSetting Up Your HP BrioThis chapter describes how to set up your HP Brio PC.Unpacking the PC and Monitor...

Regulatory Information82Notice for JapanThis equipment is in the Class B category information technology equipment based on the rules of the Voluntary

Regulatory Information83The user must use the accessories and cables supplied by the manufacturer to get optimum performance from theproduct.No repair

Regulatory Information84This equipment has been approved in accordance with Council Decision 98/482/EC for Pan European single terminalconnection to t

Recycling your PC85If a charge for local calls is unacceptable, the ‘Dial’ button should NOT be used for local calls. Only the 7-digits of thelocal nu

HP Hardware Warranty86HP Hardware WarrantyImportantBefore claiming warranty assistance, you should (a) read thoroughly the troubleshootinginformation

HP Hardware Warranty87been subject to prior incidental use. HP may repair or replace hardware products (i) withproducts which are equivalent in perfor

HP Hardware Warranty88HP Hardware Warranty OptionsIMPORTANTTHESE HP HARDWARE WARRANTY OPTIONS ARE SPECIFIC TO THE HP HARDWARE PRODUCT PROVIDEDTO YOU.

HP Hardware Warranty895-Year Limited Hardware Warranty:5-Year On-Site Service• On-site service for the central processor unit, including free parts ex

HP Hardware Warranty901-Year Limited Hardware Warranty:1-Year On-Site Service• On-site service for the central processor unit, including free parts ex

HP Hardware Warranty91Web support site at:• Locating your proof of purchase date, indicated on your receipt, invoice, etc.• Having immediate access to