HP 6500 Series User's Guide

Podręcznik użytkownikaE709User GuideOFFICEJET 6500

9 Maintain and troubleshootWork with ink cartridges...

Toolbox tabsThe Toolbox contains the following tabs.Tabs ContentsEstimated Ink Level•Ink Level Information: Shows estimated inklevel for each cartridg

Network Toolbox tab1. General: Shows the current network connection setting of the printer2. Wired settings: Enable the user to change the IP Settings

cookie that stores customer-specific preferences) are stored on the computer until youclear them manually.You can configure your browser to accept all

Embedded Web server pagesThe embedded Web server contains pages that you can use to view product informationand change device settings. The pages also

• Clean: Guides you through cleaning the printhead.• Align: Guides you through aligning the printhead.• HP Support: Gain access to HP Web site where y

If you need to call HP, it is often useful to print the Printer Status page before calling.• Printer Information: Shows device information (such as th

help troubleshoot network connectivity problems. If you need to call HP, it is often usefulto print this page before calling.Network Configuration Pag

existing network connection to the device. For more information, see Embedded Webserver.This section contains the following topics:•Change basic netwo

Set link speedYou can change the speed at which data is transmitted over the network. The default isAutomatic.1. Press the Setup button.2. Press the a

TIP: You can also use the Fax Setup Wizard (Windows) or HP Fax Setup Utility (MacOS X) to help you quickly set up some important fax settings such as

Print quality troubleshooting...179Wrong, inaccurate,

Singapore Spain TaiwanThailand USA VenezuelaVietnam If you are unsure which kind of telephone system you have (serial or parallel), check withyour

• Computer dial-up modem: A computer dial-up modem is on the same phone lineas the device. If you answer Yes to any of the following questions, you ar

Other equipment or services sharing your fax line Recommended faxsetupDSL PBX Distinctive ringserviceVoicecallsComputerdial-upmodemAnsweringmachineVoi

To set up the device with a separate fax line1. Using the phone cord supplied in the box with the device, connect one end to yourtelephone wall jack,

To set up the device with DSL1. Obtain a DSL filter from your DSL provider.2. Using the phone cord supplied in the box with the device, connect one en

• If you are using a PBX phone system, dial the number for an outside line before dialingthe fax number.• Make sure you use the supplied cord to conne

3. Change the Distinctive Ring setting to match the pattern that the telephone companyassigned to your fax number.NOTE: By default, the device is set

To set up the device with a shared voice/fax line1. Using the phone cord supplied in the box with the device, connect one end to yourtelephone wall ja

Figure 8-5 Back view of the device1 Telephone wall jack2 Use the phone cord supplied in the box with the device to connect to the"1-LINE" po

NOTE: If you have a computer dial-up modem, your computer dial-up modem sharesthe phone line with the device. You will not be able to use both your mo

Troubleshoot installation issues...225Hardware installation

4. If your modem software is set to receive faxes to your computer automatically, turnoff that setting.NOTE: If you do not turn off the automatic fax

NOTE: You will need to purchase a parallel splitter. A parallel splitter has one RJ-11port on the front and two RJ-11 ports on the back. Do not use a

There are two different ways to set up the device with your computer based on the numberof phone ports on your computer. Before you begin, check your

4. Connect a phone to the parallel splitter.5. Using the phone cord supplied in the box with the device, connect one end to yourtelephone wall jack, t

Shared voice/fax with computer DSL/ADSL modemUse these instructions if your computer has a DSL/ADSL modem1 Telephone wall jack2 Parallel splitter3 DSL

To set up the device with a computer DSL/ADSL modem1. Obtain a DSL filter from your DSL provider.NOTE: Phones in other parts of the home/office sharin

1 Telephone wall jack2 Use the phone cord provided to connect to the 1-LINE port on the back ofthe deviceYou might need to connect the supplied phone

Case J: Shared voice/fax line with computer modem and answering machineIf you receive both voice calls and fax calls at the same phone number, and you

5 Answering machine6 Computer with modem7 Use the phone cord supplied in the box with the device to connect to the"1-LINE" portYou might nee

9. Change the Rings to Answer setting on the HP device to the maximum number ofrings supported by your HP device. (The maximum number of rings varies

B Support and warrantyObtain electronic support...

NOTE: You will need to purchase a parallel splitter. A parallel splitter has one RJ-11port on the front and two RJ-11 ports on the back. Do not use a

If you encounter problems setting up the device with optional equipment, contact yourlocal service provider or vendor for further assistance.Case K: S

1 Telephone wall jack2 Use the phone cord supplied in the box with the device to connect to the1-LINE portYou might need to connect the supplied phone

Switzerland (French) www.hp.com/ch/fr/faxconfigSwitzerland (German) www.hp.com/ch/de/faxconfigUnited Kingdom www.hp.com/uk/faxconfigFinland www.hp.fi/

setup experience. However, if you have connected the cable first, see Connect the devicebefore installing the software.This section contains the follo

6. Click Finish to close the Found New Hardware wizard. The wizard automaticallystarts the installation program (this might take a short while).7. Com

Choose the installation option for the type of network you have:• Client/server network: If your network has a computer acting as a dedicated printser

To install the printer driver using Add Printer1. Click Start, point to Settings, and then click Printers or Printers and Faxes.- Or -Click Start, cli

groups or when usage is low. The connected computer is slowed down when many usersprint to the device.Basic requirements for sharing in Mac OS X envir

set up wireless communication using the installer(Windows).Network Toolbox NOTE: If you encounter problems, see Solve wireless problems (some modelso

Regulatory information for wireless products (some models only)...267Exposure to radio frequency radiation...

There are two communication mode options:• Ad hoc: On an ad hoc network, the device is set to ad hoc communication mode andcommunicates directly with

To set up wireless communication using the installer (Windows)NOTE: For this method, you will need to have a wireless network set up and running.You w

Connect the device using an ad hoc wireless network connectionMethod 11. Turn on wireless in your computer and in the device.2. On your computer, conn

NOTE: Not all firewalls require you to differentiate between incoming and outgoingports, but some do.Another common problem is that HP software is not

4. Follow the onscreen instructions to change from an Ethernet connection to a wirelessconnection.5. After you finish changing the settings, disconnec

Uninstall and reinstall the softwareIf your installation is incomplete, or if you connected the USB cable to the computer beforeprompted by the softwa

4. Restart your computer.NOTE: It is important that you disconnect the device before restarting yourcomputer. Do not connect the device to your comput

9 Maintain and troubleshootThis section contains the following topics:•Work with ink cartridges•Print and evaluate a print quality report•Clean the de

Information on ink cartridges and the printheadThe following tips help maintain HP ink cartridges and ensure consistent print quality.• Make sure you

using these tools, see Use device management tools. You can also print the Printer Statuspage to view this information (see Understand the printer sta

1 Get startedThis guide provides details about how to use the device and to resolve problems.•Find other resources for the product•Finding the device

3. Press the tab on the front of the ink cartridge to release it, and then remove it fromthe slot.4. Remove the new ink cartridge from its packaging b

5. Twist the orange cap to snap it off.6. Using the colored shaped icons for help, slide the ink cartridge into the empty slotuntil it clicks into pla

Clean the sensorNOTE: This procedure is only necessary when you see an error message relatingto the ink cartridges. For more information about error m

4. Locate the sensor inside the product.The sensor is a square, black plastic part slightly larger than a pencil eraser, just tothe left of the print

The print carriage moves to the center of the product.NOTE: Wait until the print carriage stops moving before proceeding.4. Remove all of the ink cart

6. Install each ink cartridge in its slot. Press it down until the tab snaps into place.Match the color and icon on each ink cartridge label to the co

3. In the Print Settings area, click Printer Toolbox.NOTE: You can also open the Printer Toolbox from the Print Properties dialogbox. In the Print Pro

3. In the Print Settings area, click Printer Toolbox.NOTE: You can also open the Printer Toolbox from the Print Properties dialogbox. In the Print Pro

NOTE: If you turn off the memory chip's ability to collect the product's usageinformation, you can still continue to use the cartridge in th

To evaluate the Print Quality Diagnostic PageThis section includes the following topics:•Ink Levels•Good color bars•Ragged, irregularly streaked, or f

Resource Description Locationsoftware and the Fax SetupWizard. For more information,see Use the HP SolutionCenter (Windows).HP Printer Utility (Mac OS

Item Cartridge color4 Yellow Ink CartridgeRagged, irregularly streaked, or faded barsExample of Bad Color Bars - The top bar is irregularly streaked o

Preventing the problem that causes ragged bars on the Print Quality Diagnosticreport:• Avoid leaving opened ink cartridges outside of the printer for

If the color of any of the bars is not uniform, follow these steps:1. If the printer was recently transported at a high altitude, try a printhead clea

Example of a good alignment pattern. The lines are straight.Examples of a bad alignment pattern. The lines are jagged - align the printer. If that doe

3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glasscleaner. Dry the glass with a dry, soft, lint-free cloth.CA

cover to access the pick assembly inside the automatic document feeder, clean the rollersor separator pad, and then close the cover.To clean the rolle

To clean the glass strip inside the automatic document feeder1. Turn off the HP all-in-one, and unplug the power cord.NOTE: Depending how long the HP

4. Lift the automatic document feeder mechanism.There is a glass strip under the automatic document feeder.5. Clean the glass strip with a soft cloth

• Power cord and other cables are working, and are firmly connected to the device.Make sure the device is connected firmly to a functioning alternatin

Error message appears on control-panel displayA non-recoverable error has occurredDisconnect all cables (such as power cord and USB cable), wait about

AccessibilityThe device provides a number of features that make it accessible for people withdisabilities.VisualThe device software is accessible for

Check the media settings• Make sure you select the correct print quality settings in the printer driver for the medialoaded in the trays.• Make sure t

Check the media size• Content on a page might be cut off if the document size is larger than the media thatyou are using.• Make sure the media size se

Envelopes print incorrectlyTry the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the

• Solution 4: Check the printer driver status•Solution 5: Wait until the product completes the current operation•Solution 6: Remove all cancelled prin

If this did not solve the issue, try the next solution.Solution 5: Wait until the product completes the current operationSolution: If the product is p

Cause: The print carriage had stalled.If this did not solve the issue, try the next solution.Solution 9: Check the connection from the product to your

Cause: The document was corrupt.Nothing happens when I try to printTry the following solutions to resolve the issue. Solutions are listed in order, wi

If this did not solve the issue, try the next solution.Solution 4: Check the printer driver statusSolution: The printer driver status might have chang

Solution 7: Clear the paper jamSolution: Clear the paper jam and remove any torn paper that remains in theproduct.For more information, see:Clear jams

The pages in my document came out in the wrong orderSolution: Print the document in reverse order. When the document finishesprinting, the pages will

Front view1 Automatic document feeder (ADF)2 Device control panel3 Display4 Memory card slots5 Output tray6 Output tray extension7 Input tray8 Scanner

Solution 3: Load the stack of paper correctlySolution: Remove the stack of paper from the input tray, reload the paper, and thenslide the paper width

Solution 2: Check the layout of the documentSolution: Make sure the layout of the document you are trying to print fits on a papersize supported by th

A blank page came out while printingTry the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution firs

Solution 5: Load paper in the input traySolution: If the product has only a few sheets remaining, load more paper in theinput tray. If there is plenty

Solution 1: Make sure you are using genuine HP ink cartridgesSolution: Check to see if your ink cartridges are genuine HP ink cartridges.HP recommends

For more information, see:Select print mediaCause: The wrong kind of paper was loaded in the input tray.If this did not solve the issue, try the next

Aligning the printer can help ensure excellent print quality.For more information, see:Align the printerCause: The printer needed to be aligned.If thi

Solution 1: Make sure you are using genuine HP ink cartridgesSolution: Check to see if your ink cartridges are genuine HP ink cartridges.HP recommends

Always make sure the paper you are printing on is flat. For best results when printingimages, use HP Advanced Photo Paper.Store specialty media in its

NOTE: For this issue, there is not a problem with your ink supplies. Therefore,replacing the ink cartridges or printhead is not necessary.• Solution 1

1 Print-carriage access door2 Ink cartridges3 PrintheadBack view1 Rear universal serial bus (USB) port2 Ethernet port3 Power input4 1-Line (fax), 2-EX

• Solution 3: Check the ink levels•Solution 4: Align the printer•Solution 5: Clean the printhead•Solution 6: Contact HP supportSolution 1: Make sure t

If this did not solve the issue, try the next solution.Solution 5: Clean the printheadSolution: Check the following potential problems, and then clean

Solution 2: Check the paper typeSolution: HP recommends that you use HP papers or any other paper type that isappropriate for the product.Always make

Solution 5: Contact HP supportSolution: Contact HP support for service.Go to: www.hp.com/support.If prompted, choose your country/region, and then cli

Solution 3: Print the image in a smaller sizeSolution: Reduce the size of the image and then print it.If you are printing a photo or graphic, and the

Solution 1: Make sure the paper is loaded correctlySolution: Make sure that the paper is loaded correctly in the input tray.For more information, see:

Solution 2: Wait while the ink driesSolution: Wait at least thirty minutes for the ink inside the product to dry, then trythe print job again.Cause: T

Solution 4: Clean the rollersSolution: Clean the rollers.Make sure you have the following materials available:• A lint-free cloth, or any soft materia

Cause: Many black print quality problems clear up with the automatic servicesperformed after each print job is finished.Solution 2: Use TrueType or Op

The product prints slowlyTry the following solutions if the product is printing very slowly.•Solution 1: Use a lower print quality setting•Solution 2:

Label Name and Description1 Scan: Presents the menu for selecting a scan destination.2 Photo: Presents the menu for selecting photo options (some mode

Media is not picked up from a tray• Make sure media is loaded in the tray. For more information, see Load media. Fanthe media before loading.• Make su

Multiple pages are being picked up• Fan the media before loading.• Make sure the paper guides are set to the correct markings in the tray for the medi

Copies are blank• Check the mediaThe media might not meet Hewlett-Packard media specifications (for example, themedia is too moist or too rough). See

Copy defects are apparent• Vertical white or faded stripesThe media might not meet Hewlett-Packard media specifications (for example, themedia is too

• Part of the document did not scan or text is missing•Text cannot be edited•Error messages appear•Scanned image quality is poor•Scan defects are appa

Part of the document did not scan or text is missing• Check the original◦ Make sure that you loaded the original correctly. For more information, see

Error messages appear• "Unable to activate TWAIN source" or "An error occurred while acquiring theimage"◦ If you are acquiring an

Take steps to improve the scan quality◦ Use the glass to scan rather than the ADF.◦ Use high-quality originals.◦ Place the media correctly. If the med

Try these first if you are having problems with your fax features:• Check the telephone cord. Try using another telephone cord to see if the problemco

• Make sure you use the phone cord that came with the device. If you do not usethe supplied phone cord to connect from the telephone wall jack to the

Label Name and Description20 OK: Selects a menu or a setting on the display.21 Left arrow: Decreases values on the display. The left arrow will also d

The "Phone Cord Connected to Correct Port on Fax" test failedSolution: Plug the phone cord into the correct port.1. Using the phone cord sup

port labeled 1-LINE on the back of the device, and the other end to your telephonewall jack, as shown below.You might need to connect the supplied pho

The "Dial Tone Detection" test failedSolution:• Other equipment, which uses the same phone line as the device, might be causingthe test to f

The "Fax Line Condition" test failedSolution:• Make sure you connect the device to an analog phone line or you will not be ableto send or re

You might need to connect the supplied phone cord to the adapter provided for yourcountry/region.Solution: Other equipment that uses the same phone li

that carries phone accessories. You will also need another phone cord, which canbe a standard phone cord that you might already have in your home or o

• If the device shares the same phone line with a DSL service, the DSL modemmight not be properly grounded. If the DSL modem is not properly grounded,

• If you are sending a fax manually from your phone that is connected directly tothe device, you must use the keypad on the telephone to send the fax.

◦ Disconnect the answering machine and then try receiving a fax. If faxing issuccessful without the answering machine, the answering machine might bec

Fax tones are recorded on my answering machineSolution:• When you have an answering machine on the same phone line you use for faxcalls, try connectin

Description Recommended numberof connectedcomputers for bestperformanceSupported softwarefeaturesSetup instructions802.11 wireless (somemodels only)Up

Cause: The computer selected to receive faxes is turned off.Solution: Make sure the computer selected to receive faxes is switched on at alltimes.Caus

Solve network problemsNOTE: After correcting any of the following, run the installation program again.General network troubleshooting• If you are unab

Basic wireless troubleshootingPerform the following steps in the order presented.NOTE: If this is the first time you are setting up the wireless conne

Make sure your computer is connected to your networkTo check a wired (Ethernet) connection▲ Many computers have indicator lights beside the port where

If you are unable to get your computer connected to your network, contact the personwho set up your network or the router manufacturer as there might

Check to see if you can access the embedded Web server (EWS)▲ After you establish that the computer and the HP device both have active connectionsto a

Mac OS X1. Click System Preferences in the Dock, and then click Print & Fax.2. Select the HP device, and the click Print Queue.3. If Jobs Stopped

If you still cannot use the HP device over the network or if you have to periodically performthis step in order to use your device over the network, y

◦ Inspect the ends of the memory card for dirt or material that closes a hole or spoilsa metal contact. Clean the contacts with a lint-free cloth and

Check the device IP address• To check the IP address of the device from the control panel (color display modelsonly), touch the Setup button, select N

2 Use the deviceNOTE: If you are using HP Officejet 6500 E709a/E709d, you cannot scan and printat the same time. The device must finish one job before

Check the device to ensure the following• Power light is on and not blinking. When the device is first turned on, it takesapproximately 45 seconds to

Clear jamsOccasionally, media becomes jammed during a job. Try the following remedies beforeyou attempt to clear the jam.• Make sure that you are prin

b. Locate any jammed media inside the device, grasp it with both hands and thenpull it towards you.c. If the jam is not there, push the latch on the t

To clear a paper jam in the automatic document feeder1. Lift the cover of the automatic document feeder.2. Gently pull the paper out of the rollers.CA

• Fax Memory Full•Device Disconnected•Ink Alert•Cartridge Problem•Cartridge Problem•Paper Mismatch•The cartridge cradle cannot move•Paper Jam•Paper Ja

Advanced printhead maintenanceWARNING! Only reinstall the printhead as part of the procedure for PrintheadProblem error messagesTo reinstall the print

5. Remove the printhead by lifting it straight up.6. Clean the printhead.There are three areas of the printhead that need to be cleaned: the plastic r

To clean the printheada. Lightly dampen a clean, lint-free cloth and wipe the electrical contact area fromthe bottom to the top. Do not go past the ed

d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceedingto the next step.7. Clean the electrical contacts inside the prod

10. Using the colored shaped icons for help, slide the ink cartridge into the empty slotuntil it clicks into place and is seated firmly in the slot.11

◦ Selecting the paper size◦ Selecting the paper typeNOTE: Listing will not present without memory card inserted.• Copy: Menu options include:◦ Selecti

HP recommends you have a replacement available for when print quality becomesno longer acceptableUse the following to correct the error:•Replace the i

Cartridge ProblemChoose your error•The following cartridge appears to be missing or damaged•Cartridge(s) in Wrong Slot - The following cartridges are

The cartridge cradle cannot movePlease turn device power off. Check device for a paper jam or other obstructionUse the following to correct the error:

Use the following to correct the error:•Replace the ink cartridges•Supplies•HP inkjet supplies recycling programPrinter OfflineYour printer is current

To check if the printer is paused or offline (Mac OS X)1. Click System Preferences, click Print & Fax, and then click select the printer youwant t

Ink Service Capacity WarningYour printer has maximized the Ink Service Capacity.If you are going to move or transport the product after receiving this

A HP supplies and accessoriesThis section provides information on HP supplies and accessories for the device. The information issubject to changes, vi

Supported ink cartridgesYou can check the following places to find which cartridges are supported by the device:• The ink supplies label (located insi

B Support and warrantyThe information in Maintain and troubleshoot suggests solutions to common problems. If your deviceis not operating correctly and

WarrantyWarranty 245

Error messagesError messages communicate that some action must be performed, such as addingmedia or clearing a media jam. These messages are usually a

Ink cartridge warranty informationThe HP cartridge warranty is applicable when the product is used in its designated HP printing device.This warranty

Obtain HP telephone supportDuring the warranty period, you may obtain assistance from the HP Customer Care Center.NOTE: HP does not provide telephone

5. Obtain the version number of the printer software. (To find the version number of the printerdriver, open the printer settings or properties dialog

Telephone support numbersFor the most current list of telephone support numbers, see www.hp.com/support.$IULFD(QJOLVKVSHDNLQJ $IULTX

Placing a callCall HP support while you are in front of the computer and the HP all-in-one. Be prepared to providethe following information:• Model nu

HP Quick Exchange Service (Japan)For instructions on how to pack your product for exchange, see Pack the device.HP Korea customer supportObtain HP tel

Prepare the device for shipmentIf after contacting HP Customer Support or returning to the point of purchase, you are requested tosend the device in f

3. Remove the control-panel faceplate as follows:a. Lift the scanner lid.b. Use either your finger or insert a thin object in the tab on the upper rig

4. Retain the control-panel faceplate. Do not return the control-panel faceplate with the HP all-in-one.CAUTION: The replacement device might not come

Pack the deviceComplete the following steps after you have prepared the device for shipment.To pack the device1. If available, pack the device for shi

To change settings from the HP Device Manager (Mac OS X)1. Click the HP Device Manager icon in the Dock.NOTE: If the icon does not appear in the Dock,

C Device specificationsFor media and media-handling specifications, see Understand specifications for supported media.This section contains the follow

Feature CapacityDevice control panel language supportLanguage availability varies by country/region.Bulgarian, Croatian, Czech, Danish, Dutch,English,

Recommended requirements• Microsoft Windows 2000 Service Pack 4: Intel Pentium III or higher processor, 256 MB RAM,200 MB free hard disk space, Micros

• An Internet connection (required for some features)NOTE: You can open the embedded Web server without being connected to the Internet.However, some

• Confirmation and activity reports.• CCITT/ITU Group 3 fax with Error Correction Mode.• 33.6 Kbps transmission.• 3 seconds per page speed at 33.6 Kbp

Acoustic emission specifications (print in Draft mode, noise levels perISO 7779)Sound pressure (bystander position)LpAd 55 (dBA)Sound powerLwAd 6.9 (B

D Regulatory informationThe device meets product requirements from regulatory agencies in your country/region.This section contains the following topi

FCC statementFCC statementThe United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to

Notice to users in Japan about the power cordToxic and hazardous substance tableLED indicator statementLED indicator statementThe display LEDs meet th

Notice to users of the U.S. telephone network: FCC requirementsNotice to users of the U.S. telephone network: FCC requirementsThis equipment complies

the entry point serves as the launching pad for the HP photo and imaging software andservices.To open the HP Photosmart Software on a Windows computer

Notice to users of the Canadian telephone networkNote à l’attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian t

Notice to users in the European Economic AreaNotice to users in the European Economic AreaThis product is designed to be connected to the analog Switc

Exposure to radio frequency radiationExposure to radio frequency radiationCaution The radiated output power of this device is far below the FCC radio

European Union regulatory noticeEuropean Union Regulatory NoticeProducts bearing the CE marking comply with the following EU Directives: • Low Volta

All-in-One) . This regulatory number should not be confused with the marketing name (HP Officejet6500 All-in-One) or product number.Appendix D270 Regu

Declaration of conformityDECLARATION OF CONFORMITYaccording to ISO/IEC 17050-1 and EN 17050-1Supplier’s Name:Hewlett-Packard Company DoC#: SNPRC-0801-

DECLARATION OF CONFORMITYaccording to ISO/IEC 17050-1 and EN 17050-1Supplier’s Name:Hewlett-Packard Company DoC#: SNPRC-0801-02-A Supplier’s Address:

Environmental product stewardship programHewlett-Packard is committed to providing quality products in an environmentally sound manner.Design for recy

Disposal of waste equipment by users in private households in the European UnionDisposal of Waste Equipment by Users in Private Households in the Euro

qualification status for this product, see the Product Data Sheet or Specification Sheet. Qualifiedproduicts are also listed at http://www.hp.com/go/e

installed. The HP Solution Center, is automatically installed. For more information aboutHP Solution Center, see Use the HP Solution Center (Windows).

Third-party licensesExpatCopyright (c) 1998, 1999, 2000 Thai Open Source Software Center LtdPermission is hereby granted, free of charge, to any perso

NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE,DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANYTHEORY O

3. All advertising materials mentioning features or use of this software must display the followingacknowledgment:"This product includes software

(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS ORSERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVERCAUSED AND

IndexSymbols/Numerics(ADF) automatic documentfeederclean 160feeding problems,troubleshoot 16010 x 15 cm photo papercopy 864 x 6 inch photo papercopy 8

control panelbuttons 15lights 15copycancel 91collate copies 89enhance light areas 89from the device controlpanel 84legal to letter 88margin shift 90nu

(parallel phonesystems) 123answering machinetroubleshoot 215answering machine, set up(parallel phonesystems) 121auto answer 16, 71backup fax reception

Iindex sheetsprint 50inklow 178streaks on the back ofpaper 191ink cartridge 147Ink cartridgessupported 256ink cartridgescheck ink levels 144expiration

(parallel phonesystems) 123shared with fax and voiceline (parallel phonesystems) 117shared with fax and voicemail (parallel phonesystems) 127monitor d

index sheets 50last fax details 82margins incorrect 175, 176meaningless characters 171nothing happens 172photos from DPOF file 49photos from memorycar

NOTE: Many of the special features will not work correctly if the glass and lid backingare not clean. For more information, see Clean the device.NOTE:

serial phone systemscountries/regions with 105setup types 106Services tab, Toolbox(Windows) 96settingsadministrator 93control panel 21copy 85driver 40

temperature specifications 260tests, faxdial tone, failed 208failed 204fax line condition 209fax phone cord type testfailed 206hardware, failed 204por

white bands or stripes,troubleshootcopies 199scans 202WIA (Windows ImageApplication), scan from 46WindowsAdd Printer installation 133borderless printi

Podręcznik użytkownika© 2009 Hewlett-Packard Development Company, L.P.www.hp.com/support

HP Officejet 6500 (E709) All-in-OneSeriesUser Guide

NOTE: To make a copy using an HP Officejet 6500 (E709d) or HP Officejet 6500(E709r), the HP All-in-One must be connected to a computer, the computer m

Select print mediaThe device is designed to work well with most types of office media. It is best to test avariety of print media types before buying

smearing, bolder blacks and vivid colors. It is acid-free for longer lastingdocuments.HP PremiumPresentation PaperHP Professional PaperThese papers ar

images when you use this paper with any inkjet printer. Available in semi-gloss finish in8.5 x 11 inch, A4, 4 x 6 inch and 10 x 15 cm. It is acid-free

Transparencies• Insert transparencies with the rough side down and the adhesive strip pointingtowards the back of the device.• Use the Normal mode to

Media size Input tray Duplexer (somemodels)ADFBorderless A4 (210 x 297 mm; 8.3 x 11.7inches) Borderless A5 (148 x 210 mm; 5.8 x 8.3inches) Borderl

Media size Input tray Duplexer (somemodels)ADFOfuku hagaki** Borderless hagaki (100 x 148 mm; 3.9 x5.8 inches)** Photo media Photo media (102 x

Media size Input tray Duplexer (somemodels)ADF10 x 15 cm tab 4 x 8 tab / 10 x 20 cm tab Other media Custom-sized media between 76.2 to216 mm w

Tray Type Weight CapacityDuplexer(availableon somemodels)Paper 60 to 105 g/m2(16 to 28 lb bond)Not applicableOutput tray All supported media Up to 5

Load mediaThis section provides instructions for loading media into the device.To load Tray 1 (main tray)1. Lift the output tray.2. Insert the media p

Copyright information© 2009 Copyright Hewlett-PackardDevelopment Company, L.P.Hewlett-Packard CompanynoticesThe information contained in thisdocument

4. Pull out the extension on the output tray.Print on special and custom-sized mediaTo print on special or custom-sized media (Windows)1. Load the app

To print on special or custom-sized media (Mac OS X)1. Load the appropriate media. For more information, see Load media.2. On the File menu, click Pag

To print a borderless document (Mac OS X)1. Load the appropriate media. For more information, see Load media.2. Open the file that you want to print.3

You can print on both sides of a sheet of paper automatically when the optional automatictwo-sided printing accessory (duplexer) is installed. For inf

3PrintThis section contains the following topics:•Change print settings•Print on both sides (duplexing)•Print a Web page•Cancel a print jobChange prin

Change settings (Mac OS X)To change the settings1. On the File menu, click Page Setup.2. Change the settings that you want (such as paper size), and t

To print automatically on both sides of a page (Windows)1. Load the appropriate media. For more information, see Guidelines for printing on bothsides

TIP: To print Web pages correctly, you might need to set your print orientation toLandscape.Cancel a print jobYou can cancel a print job using one of

4 ScanYou can scan originals and send them to a variety of destinations, such as a folder onthe network or on a specific computer. You can use the dev

Scan an original to a computerYou can send a scan to a computer connected directly to the device or a computer onthe network. You can also send a scan

Contents1 Get startedFind other resources for the product ...11Fin

Scan from a TWAIN-compliant or a WIA-compliantprogramThe device is TWAIN-complaint and WIA-compliant and works with programs that supportTWAIN-complia

For more information, see the onscreen help that came with the scanning software.Edit a scanned document using optical character recognition (OCR) sof

5 Work with memory devicesThe device comes with a memory card reader that can read several types of digitalcamera memory cards. You can print an index

1 Memory Stick, Memory Stick Duo, and Memory Stick Pro2 xDSecure Digital, Secure MMC.Reduced-Size MultiMediaCard RS - MMCmobile, miniSD, (all require

To print camera-selected photos using the DPOF standard1. Insert your memory card into the appropriate slot on the device.2. When prompted, do one of

To print an index sheet1. Insert a memory card into the appropriate slot on the device.2. Press the Photo button.3. Press the right arrow key repeated

To turn on Red Eye Removal1. Insert your memory card into the appropriate slot on the device.2. When prompted, press the Photo button repeatedly until

6FaxYou can use the device to send and receive faxes, including color faxes. You canschedule faxes to be sent at a later time and set up speed-dials t

• Change the fax resolution and Lighter / Darker settings•Send a fax in Error Correction ModeSend a basic faxYou can easily send a single- or multiple

you can send the fax directly to the fax machine when you hear the fax tones from thereceiving fax machine.To send a fax manually from a phone1. Load

Print on both sides (duplexing)...41Guidelines for print

3. When you hear the dial tone, enter the number by using the keypad on the devicecontrol panel.4. Follow any prompts that might occur.TIP: If you are

To schedule a fax from the device control panel1. Load your originals. For additional information, see Load originals.2. In the Fax area, press Fax re

Send a fax to multiple recipients from the device control panelYou can send a fax to multiple recipients at once by grouping individual speed dial ent

HP recommends that you use only color originals for color faxing.To send a color original fax from the device control panel1. Load your originals. For

The following resolution settings are available for sending faxes: Fine, Very Fine,Photo, and Standard. The default setting is Fine.• Fine: provides h

3. Enter the fax number by using the keypad, press Speed Dial or a one-touch speeddial button (some models only) to select a speed dial, or press Redi

If you receive a legal-size fax and the device is not currently set to use legal-size paper,the device reduces the fax so that it fits on the paper th

5. When you hear fax tones from a sending fax machine, do the following:a. Press START FAX Black or START FAX Color on the device control panel.b. Whe

3. Press the right arrow button to select On, On Error Only, or Off.4. Press OK.Reprint received faxes from memoryIf you set the Backup Fax Reception

3. Enter the fax number of the other fax machine.4. Press START FAX Black or START FAX Color.NOTE: If you press START FAX Color but the sender sent th

Receive a fax...61Receive a f

To set the paper size for received faxes from the device control panel1. Press Setup.2. Select Basic Fax Setup and then select Fax Paper Size.3. Press

Set the junk fax modeBy default, Block Junk Fax mode is turned On. If you do not subscribe to a caller IDservice through your phone provider, or do no

Remove numbers from the junk fax listIf you no longer want to block a fax number, you can remove a number from your junkfax list.To remove numbers fro

NOTE: Fax to PC and Fax to Mac are available for receiving black-and-white faxesonly. Color faxes are printed instead of being saved to the computer.T

Modify Fax to PC or Fax to Mac settingsYou can update the Fax to PC settings from your computer at any time from the Faxsettings page in the Solution

This section contains the following topics:•Configure the fax header•Set the answer mode (Auto answer)•Set the number of rings before answering•Change

To set the answer mode to manual or automatic via the embedded Web server1. Open the embedded Web server, click the Settings tab, and then click Basic

If you do not have a distinctive ring service, use the default ring pattern, which is AllRings.NOTE: The HP fax cannot receive faxes when the main pho

To set the dial type via the device control panel▲ Press Setup, press Basic Fax Setup, and then use the Tone or Pulse Dialingoption.To set the dial ty

Fax speed setting Fax speedSlow v.29 (9600 baud)To set the fax speed via the device control panel1. Press Setup.2. Select Advanced Fax Setup, and then

Set the copy paper size...86Set the copy pape

This section contains the following topics:•Set up speed-dial entries•Set up a speed-dial groupSet up speed-dial entries• Embedded Web server (network

• Device control panel: Press the Setup button, and then select the Speed DialSetup option.◦ To add a group: Select Group Speed Dial, select an unassi

that contains the number for the entry (for example, 26-50) in the Fax Speed-dialList.◦ To add a group, in the Fax Speed-dial List, click the New Grou

Test fax setupYou can test your fax setup to check the status of the device and to make sure it is setup properly for faxing. Perform this test after

By default, the device is set to print a report only if there is a problem sending or receivinga fax. A confirmation message that indicates whether a

To enable fax confirmation via the embedded Web server1. Click the Settings tab, and then click Advanced Fax Setup in the left pane.2. Make a selectio

To view the fax log from the HP photo and imaging software1. At the computer, open the HP photo and imaging software. For more information, seeUse the

Print a Caller ID History ReportUse the following procedure to print a list of Caller ID fax numbers.To print a Caller ID History Report1. Press Setup

7 CopyYou can produce high-quality color and grayscale copies on a variety of paper types andsizes.NOTE: To make a copy using an HP Officejet 6500 (E7

To make a copy1. Make sure you have paper loaded in the input tray.2. Place your original face down on the scanner glass or load originals in the ADF.

Set up faxing for the device ...104Set up faxing (para

Set the copy paper sizeYou can set the paper size on the device. The paper size you select should match whatis loaded in your input tray.NOTE: If you

NOTE: If you are using an HP Officejet 6500 (E709d) or HP Officejet 6500 (E709r),this setting is not available. To determine the model you have, see F

4. Press until Full Page 91% appears, and then press OK.5. Press START COPY Black or START PC COPY Black, or START COPY Color orSTART PC COPY Color.

4. Do one of the following:• Press to darken the copy.• Press to lighten the copy.5. Press START COPY Black or START COPY Color.Enhance light areas

To collate copies from the control panel1. Load originals in the ADF. For more information, see Load originals.2. Press Copy repeatedly until Collate

Cancel a copy jobTo stop copying, press Cancel on the device control panel.Cancel a copy job 91

8 Configure and manageThis section is intended for the administrator or individual who is responsible for managingthe device. This section contains in

Monitor the deviceThis section provides instructions for monitoring the device.Use this tool... to obtain the following information...Device control p

Use this tool... to do the following...•Set up redial options: Press Setup, and thenopen the Advance Fax Setup menu.•Set the date and time: Press Setu

Use this tool... to do the following...•Change the printer's DNS setting: In theNetwork Settings tab, click Wired or Wirelesstab, depending on th