Hp Laserjet p3015 User Manual Page 159
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Interpret control-panel messages
Control-panel message types
Four types of control-panel messages can indicate the status of or problems with the product.
Message type Description
Status messages Status messages reflect the current state of the product. They inform you of normal product operation
and require no interaction to clear them. They change as the state of the product changes. Whenever
the product is ready, not busy, and has no pending warning messages, the product displays the
Ready status message.
Warning messages Warning messages inform you of data and print errors. These messages typically alternate with the
Ready message or other status messages and remain until you press the OK button. Some warning
messages are clearable. If you set the CLEARABLE WARNINGS setting to the JOB option in the
CONFIGURE DEVICE menu, the next print job clears these messages.
Error messages Error messages communicate that you must perform some action, such as adding paper or clearing
a jam.
Some error messages are autocontinuable. If the AUTO CONTINUE setting is turned on in the
CONFIGURE DEVICE menu, the product continues normal operation after an autocontinuable error
message displays for 10 seconds.
NOTE: Pressing any button during the 10-second autocontinuable error message overrides the
auto-continue feature, and the button function takes precedence. For example, pressing the stop
button
pauses printing and offers the option to cancel the print job.
Critical-error messages Critical error messages inform you of a product failure. You can clear some of these messages by
turning the product off and then on. These messages are not affected by the AUTO CONTINUE
setting. If a critical error persists, service is required.
Control-panel messages
Table 10-1 Control-panel messages
Control panel message Description Recommended action
10.XX.YY SUPPLY MEMORY ERROR
For help press
An error has occurred in one or more of the
product's supplies.
10.00.0Y = memory is defective
10.10.0Y = memory is missing
1. Turn the product off and then on to clear
the message.
2. If the message persists, contact an HP-
authorized service or support provider.
11.XX INTERNAL CLOCK ERROR
To continue press OK
The real time clock has experienced an error. Printing can continue, but a prompt appears
every time you turn on the product. To resolve
the issue, contact an HP-authorized service
or support provider.
13.JJ.NT JAM IN <LOCATION>
13.JJ.NT JAM INSIDE <LOCATION>
A jam has occurred in the specified location. Remove the jammed paper.
If the message persists after you have
cleared all jams, a sensor might be stuck or
broken. Contact an HP-authorized service or
support provider.
ENWW Interpret control-panel messages 147
- User Guide 1
- Table of contents 5
- 1 Product basics 13
- Product comparison 15
- Environmental features 17
- Product features 18
- ENWW Product features 7 19
- Front view 20
- Rear view 21
- 2 Control panel 23
- ENWW Control-panel layout 13 25
- Use the control-panel menus 26
- Show Me How menu 27
- Retrieve job menu 28
- ENWW Retrieve job menu 17 29
- Information menu 30
- Paper handling menu 31
- Manage supplies menu 32
- Configure device menu 33
- PCL sub-menu 34
- Print Quality menu 35
- ENWW Configure device menu 25 37
- System setup menu 38
- ENWW Configure device menu 27 39
- ENWW Configure device menu 29 41
- I/O menu 42
- ENWW Configure device menu 31 43
- ENWW Configure device menu 33 45
- ENWW Configure device menu 35 47
- Resets menu 48
- ENWW Configure device menu 37 49
- Diagnostics menu 50
- Service menu 51
- 3 Software for Windows 53
- UPD installation modes 56
- Priority for print settings 58
- Remove software for Windows 60
- HP Web Jetadmin 61
- Embedded Web server 61
- HP Easy Printer Care 62
- Software for Macintosh 65
- HP Printer Utility 69
- Print a cover page 71
- Use watermarks 72
- Store jobs 73
- Use the Services menu 74
- 5 Connectivity 75
- USB connection 76
- Network configuration 77
- Table 5-1 Printing 77
- Table 5-4 IP addressing 78
- Table 5-5 Security features 78
- Configure the network product 79
- 6 Paper and print media 85
- Custom paper sizes 89
- Tray and bin capacity 91
- Load trays 93
- Load Tray 1 94
- ENWW Load trays 85 97
- Configure trays 99
- Type and size 100
- Use paper output options 101
- 7 Use product features 103
- Economy settings 104
- Set sleep delay 105
- Disable or enable sleep mode 105
- Set the real-time clock 106
- Set the wake time 106
- Use job-storage features 108
- Delete a stored job 109
- 8 Print tasks 111
- Cancel a print job 112
- Open the printer driver 113
- Use printing shortcuts 113
- Set paper and quality options 114
- Set document effects 114
- Set job storage options 116
- Set advanced printing options 117
- Use the embedded Web server 125
- Embedded Web server sections 126
- Use HP Web Jetadmin software 128
- Use security features 129
- Data affected 130
- Additional Information 130
- Lock the control panel menus 131
- Lock the formatter 132
- Manage supplies 133
- Replace supplies and parts 134
- Install product memory 138
- Check DIMM installation 142
- Enable memory for Windows 143
- Install internal USB devices 144
- 7. Turn the product on 146
- Install EIO cards 147
- Clean the product 149
- Upgrade the firmware 150
- 10 Solve problems 155
- Solve general problems 156
- Restore factory settings 158
- Control-panel message types 159
- Control-panel messages 159
- Common causes of jams 174
- Clear jams from Tray 1 175
- 5. Remove any jammed paper 177
- ENWW Jams 165 177
- 7. Close the top cover 178
- Clear jams from the top cover 179
- 5. Close the top cover 180
- 4. Close the rear door 182
- 6. Remove any jammed paper 183
- 8. Close the top cover 183
- ENWW Jams 171 183
- Clear jams from the duplexer 184
- 7. Remove any jammed paper 186
- 9. Close the rear door 186
- 11. Remove any jammed paper 187
- ENWW Jams 175 187
- Jam recovery 188
- Paper-handling problems 189
- Output is curled or wrinkled 192
- Solve print-quality problems 194
- Image defect examples 195
- Repetitive defects ruler 200
- Solve performance problems 201
- Solve connectivity problems 202
- Product software problems 205
- A Supplies and accessories 211
- Part numbers 213
- Cables and interfaces 214
- B Service and support 215
- End User License Agreement 218
- Customer support 221
- Repack the product 222
- Service information form 223
- C Specifications 225
- D Regulatory information 227
- FCC regulations 228
- United States and Puerto Rico 230
- Non-U.S. returns 230
- Material restrictions 231
- European Union 231
- Chemical substances 231
- For more information 232
- Declaration of conformity 233
- Safety statements 234
- Laser statement for Finland 235
- Substances Table (China) 236
- *CE524-90910* 246
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