HP Pavilion m9451 Technical Information Page 105

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Using the HP Personal Media Drive and HP Pocket Media Drive 95
Troubleshooting the HP Media Drive
Microsoft updates
Make sure you have the latest Microsoft operating system service packs and other
Windows updates installed on your system before you try to troubleshoot a drive problem.
These service packs are issued to fix bugs, add drivers, and enhance the security features
of your system. See http://support.microsoft.com for details about how to install
service packs and Windows updates in your system. Contact Microsoft Customer Service
for information about obtaining these system enhancements if you do not have Internet
access.
Drive does not appear on my computer
Try the following solutions in the order listed:
1 Check to see if the drive is on. The power LED on the front of the drive should be lit.
2 Check that the USB cable is securely and properly connected to the drive and the USB
connector on the computer.
3 While the computer is turned on, unplug the USB cable. Wait 10 seconds, and then
reconnect the USB cable.
4 See if the computer is recognizing the USB port you are using by checking in the
Device Manager window. See the documentation that came with the computer for
more information.
Data transfer rate seems slow with my USB 2.0 adapter card
The HP Media Drive operates as fast as the host adapter card allows (up to the maximum
burst rate of 480MB/sec.). If you are having performance issues, make sure that the
USB 2.0 card drivers are the most current available and are installed properly.
HP Media Drive software has stopped working
Reinstall the software. Refer to the software and drivers installation instructions that came
with the HP Media Drive.
Write Cache Enable does not stay enabled
For protection of your data, Write Cache Enable is turned off with the HP Pocket Media
Drive. For more information, go to: http://www.hp.com/support
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